Apple Atlantis

It was the Best apple store experience in my whole life.
This is my very first week at Nantes, and my iphone5 stopped working for no reason.
Normally it won't be a big deal but here comes major problems:
1. I do not speak French
2. I did not make previous reservation (rendes-vous, which is sooooo important to get any service in France)
3. I bought this phone in Korea
4. My iphone has just passed its 1-year warranty.
These are not the small problems but these Geniuses made these problem non-existed.

When I entered the store, I asked for an English speaker, who lead me to the Genius bar. I was informed that I have to put my name on the wait list, which I did, and wait until someone misses his/her appointment. I thought I would have to wait for the long time, but within 10 minutes, Scott came over. He also is a great English speaker and took my phone 'up stairs' while I was waiting at my seat. After 15- 20 minutes, Scott confirmed that my phone is dead and he will give me a new one - not refurb! with no extra charge. He told me my warranty worn out 3 days ago but it is okay and he immediately brought a box. He made me delete the data from the old phone and opened the box of of new one and handed me over. Voila!

It was so easy and fast. It almost felt so peaceful. I know that I had to go through so much problems with the mobile service carrier to get my phone fixed in Korea, and would have had to explain for the oversea purchased phone in US. It sure was lucky for me to visit this store at Atlantis.

Thanks for the people who helped me today, especially for Scott, the genius solved my problem :)

The staffs are all amazing, very helpful, attentive and knowledgable. Special mention to Hubert, Julian, Helena and one staff who translated and helped Julian about my tempered phone screen protector. I have a data problem with my phone that I purchased in Florida, USA since December 2015 and lately my phone shuts down with a 30% of battery. Because there was no Apple Store in Philippines and the authorized dealer Switch and Power Mac was not very helpful I have to wait till I get to France. Apple Store in Atlantis, Nantes change my unit with no hassle. I wish Philippines could be a hassles free too.

It’s a big Apple store I’ve ever seen, the experience inside the store is awesome. Due to COVID-19 they are strict with the sanitisation and only limited number of persons are allowed inside the store.
Awesome Store ✌

Very good stuff always ask and help

The lady who take care of us was just amazing. She solve every problem with such a kindness.
Thanks so much to her

Friendly staff with GREAT English and service! The only one drawback is WAITING too much time to replace the battery😅

TODAYS MANAGER OF APP STORE ... Realy good and gentale person ... Thank You Mr for everything

Best customer service experience anywhere!

Nice 🙂

Friendlier than the average Apple store.

Very nice

Super service

Great store

Super !!!

Wouah

Good apple store

Great shopping mall

I love this please

apple geek center !!!!

Evangelisation