Rodell & Jones, Stoves & Living

Excellent company, this is the second stove we have had installed with Rodell & Jones in different properties, the whole process was really good from ordering, payment, installation. They really take care over every aspect and highly recommend the team.

Great advice in the showroom from first meeting then a prompt and detailed quote which they stuck to.

The tradesmen who carried out the installation were polite, friendly, knowledgeable and left the room extraordinarily clean.

The installed stove has generated all the heat we needed.

Very hard to come up with a negative so
based on my experience I would have no hesitation in recommending them.

Very thorough, friendly, professional. Did a great job from start to finish - tidy, prompt, reassuringly knowledgeable. Would not hesitate to use again - highly recommended.

Very happy with the service from Rodell and Jones. Pleasant, efficient and professional installation team. They removed the old stove and damaged chimney liner, replaced the liner and fitted the new woodburner. Amazingly good job of clean up, no mess despite having to remove all the insulation from the chimney and replace it.. New woodburning stove working beautifully and warming the house as well as adding some style and ambiance to our small cottage. Would definitely recommend..

Superb service from start to finish. Jack the older chap and the younger engineer Ben were extremely helpful and professional whilst on-site and ensured everything was spotless when they left. Really pleased with my new stove ready for the dark nights!

Very good service and pleasant people to deal with. I found their advise very honest. Knowing very little about stoves I was initially looking at options costing a lot more money. Due to the size of my fireplace recess They suggested an alternative inset fireplace which was much more cost effective and we love it! They delivered on time and followed up to queries in good time. I would highly recommend them

Brilliant service choosing and fitting my new wood burner, Its a great addition to my home, Rodell & Jones so efficient and the finish is lovely, it looks like it has always been there. Cleaned everything up once fitted and I did not have to do a thing! After care service excellent too.

Excellent friendly service. Highly recommended, would most definitely use again.

An excellent service from a knowledgeable and helpful team. A really professional approach. I’d highly recommend.

Thoroughly recommended. Arrangements and sale of a new woodturner made by a very efficient sales person, and installed by an excellent team - highly professional and courteous. This is a really first rate company.

Great service, thoroughly happy with all aspects. 😁

So pleased with this company, very efficient, friendly and professional. Perfectionists down to the finest detail. Highly recommend

very poor service. Engineer "couldn't" leave the office to do a site visit but the company promised an estimate that afternoon based on photos which I supplied. I needed the quote as I am applying for a grant towards the cost of installing a stove. No estimate and no apology was forthcoming.

My experience was poor I'm afraid. So poor that I had to contact Clearview stoves directly to get the part on a new stove which was missing when Rodell supplied the stove. My installer also commented that they were very unhelpful at the time of pickup. They never returned calls and I will not use them again.

I have looked at Rodell's "explantion" which is a complete fantasy. My complaint had nothing to do with a grate. It had everything to do with poor customer service. Their comment "As mentioned throughout the process..." is laughable. They were impossible to get hold of and never got back to me. In desperation I had to contact the manufacturer for a solution.

Stove was installed by Rodell and Jones, and I have the invoice to prove it. After FIVE YEARS of no contact the company finally responded to my review by saying they have no record of me being a customer, and that I must have made a mistake 🤣