Neilson Place

If there were more stars available for Kylie Burnett, mortgage advisor at Neilson Place I would give them. Kylie recently organised 2 mortgages for me & she made a very complex process so simple. She was knowledgeable & supportive with my many questions. There were a few changes to my plans & Kylie was always patient with this. I have since recommended her to anyone I know looking for a mortgage as I would also like them to have this experience. Thank you Kylie!

Their service has been 10/10. They spent time making sure I understood my options and were always happy to answer any questions I had. Seamless process from start to finish.

Highly informed and helpful staff. I have dealt with a number of companies about life cover. The service here was by far the best. Would recommend to friends and family

I spoke to Rob who was extremely concise and helpful. Overall a really good and informative service. I felt like I was being given genuine advice on a human level

Great service, highly profession team that were helpful every step of the way. Highly recommend - the best broker I have ever used.

Absolutely fantastic service,
Huge mention to Tom 5 stars all the way.

Great experience, super helpful, patient and informative.

Not normally one to leave negative reviews but given the really bad experience I have had with Neilson Place I felt compelled to do so. They applied for a Barclays BTL mortgage on the 4th Aug 21, I have just completed now, on the 28th Oct 21 almost 3 months later. Service was extremely poor, a clerical error by Neilson place (they missed the street number off the mortgage application!) led to a very long delay and me spending hours (I estimate over 10 hours) on the phone chasing Barclays, the E-Surv (the valuation company) and Neilson Place. If you want a broker to take the pain out of a mortgage application do not use Neilson Place, in my experience they are sloppy, not at all proactive and unable to resolve issues in a timely manner. Really poor, I would give one star, but they did not charge the commission due to their error, they still charged the £99 application and received £1400 from Barclay’s. They are overpriced and not very capable. I won't be using them again and would not recommend them to anyone.

Initially the team were very good but now when I tried to an update on my mortgage, I haven't heard anything even after multiple emails, phone calls and voice messages...

I would give them - 0 if I could. Wasted a lot of time with T Sendwell who stated I had a mortgage offer only to find I didn’t. Completely clueless. Took my money - which I would like back and will be taking this matter further. Avoid these people. I finally went to Mortgagekey and secured an excellent remortgage deal. I don’t believe this firm knows what it is doing. Don’t waste your time and do not part with any money - it is illegal to charge and not provide a service. The sooner they go out of business the better.

Bad experience, application been in for some time (I have been on holiday and in hospital) e mailed Stuart Selkirk to find out current position and got a response saying they no longer did mortgages. I do note their website still advertises mortgages, all very strange and I will have to start all over again.

Unbelievable I've spent 3 weeks trying to phone and email today I pressed chat sent message got a reply USUALLY REPLIES IN AN HOUR so got on with my own stuff when I got back am back to sent a message to phone it rings plays a little tune and cuts off when I clicked on the link via text unavailable don't think these people want the money they're hassling me for if they're that desperate they can keep premiums paid and they can stick their policy
BE CAREFUL PEOPLE
I DON'T PERSONALLY RECOMMEND

Shocking, woeful, abysmal. Shut down their mortgage division without telling us and without exchanging. Won’t stop me suing. If I could leave negative stars, I would. Avoid.

Worst Service ever. They do not reply to the mails, phone numbers only exist to make an outgoing call as they never answer any incoming.
Refrain using them, they would leave you in limbo..