Heatherside Post Office

Open great hours and offering a good variety of services. The staff have always been professional and nice to deal with.

I had this Saturday morning, and have always had good service at the small post office counter. I only use it for sending parcels. Any other services I cannot comment about

Friendly staff and long opening hours for a Post office counter (open most of the time the shop is open)...
Can do most things here that you can in a larger, official, Post Office!

I use this post office location a lot and I've always found all of the staff to be very friendly and courteous.

Rude staff and unprofessional..one of the staff gave me wrong information which caused me to lost my parcel which was supposed to be Birthday presents..such a shame ..unreliable..may be they need to get trained first and do professional courses before serving their customers 🙄 😒.On the top of parcel counter often closed. It's local but still inconvenient .

Excelled themselves this week (5/12/23) ..I was told to go try Farm Road ..their PO counter was closed due to staff shortages. Good advice ..no queues at farm road and the counter guy smiles !

I echo all the comments below. staff need serious attitude re-adjustment. I'd rather drive to Farm Road, than take a 2 min walk to this place. The staff here epitomize everything that's wrong with the UK. Bad attitude and zero customer service. Do yourselves a favour, go throw yourselves off a bridge and put yourselves out of your own misery. Sorry excuses for human beings.

This is a suggestion for the female staff to get some basic customer service to do her job rather than a review.
I come to this post office often since my kids' school are nearby
There is a mid age female staff(not the senior lady, she is fine but I guess she left since i haven't seen her after 2020) who always gives the poker face like she never learned anything about customer service!
Evidences towards her lack of basic skills to her job:
1.Every time, she doesn't ask what is in the parcel no matter what I post.
2. She speaks with the male customers in a friendly way, but when comes to speaking with ladies, she would rather be silent and acting very rude. If you can not be nice to female customers, be normal, no need to be rude! do your job

An awful place, where the guy with the beard and glasses and the woman with the feelingless face are lacking even the basic customer service. They make feel people uncomfortable, the beard guy is huffing and puffing, unreal how the post office employs such rude individuals. Avoid like plague this place. Go to Old Dean where the ladies are full of smile and so friendly.

Unhelpful and rude. First time I’ve been there and I won’t be going back!

Very unreliable and staff can be rude too. Never using them again.

Collected my parcel from here, was told not to do it again, she complained my box was too big