Carscene Norwich Ltd

I contacted Ross at Carscene and he explained the car in detail I looked at the photos and I found the car to be a fair price and low millage .I collected the car yesterday and the car is first class . Ross was very helpful I would strongly recommend Carscene for their services and fair price. 😀

I recently bought a Mini from Carscene, the third car I'd bought from them over the years. I couldn't be more pleased with both the car and the service from the great team there. Thanks Carscene!

Can't praise lee and kevin enough for the service they gave in the purchase of the vehicle i bought off them recently, they go the extra mile, good communication and reassurance on the process of your vehicle and purchase, highly recommend carscene if your thinking of buying a second hand vehicle.

Ross the sales manager is a very knowledgeable person who helps you and keep you informed every step of the way and made me very confident I was buying from the right place I highly recommend carscene

Great experience buying my car here. Friendly and professional staff. They sorted me out a test drive of the car I wanted straight away. Paid the deposit and they prepped the car in a matter of days. They didn't add any hidden costs even though they serviced and mot's the car, as well as changing the tyres and re-gassing the air conditioning. I'd definitely come here again but it'll probably be a while as I'm quite happy with the car.

In my experience you cannot please all the people all the time. These guys deserve much higher reviews. I bought a low mileage Car that had a few Marks and kerbed wheels when I initially viewed it. Kevin and Trevor looked after me. Got any scuffs and wheel kerbing sorted. The car came with a full service, 2 new tyres on the front new MOT and fully valeted . The car is like new. I didn't haggle on the price as you cant have a cheap price and top quality, it doesn't work. They also delivered to Luton in the deal. Could have shopped around and found one a little cheaper may be, but I would be surprised if I would find a better service. Great job. Pay no attention to the whining reviews, but don't expect them to give the car away. pay a fair price and get the service you expect.

Fantastic service!
Bought a car from here a couple of weeks back, and can't say enough good things about them.
Everyone I spoke to was kind, courteous and helpful.
As I lived some distance away, but was interested in a car, they went out of thier way to accommodate me at a time I was available, they gave me a very fair trade in price for my old car, and when I discovered a minor issue with the car I had bought, they arranged directly a local garage to me to get the issue sorted out so I didn't have to drive back over to them, and the whole time they made me feel like I was the most important customer they had, which these days is a truly underrated skill!

I purchased a C4 Picasso from Car Scene a few weeks ago and dealt with them mainly by email, due to my work commitments. I dealt with Kevin and Trevor and they were great in arranging the delivery of my new car, straight to my door. The car was clean and as described and a nice touch with the chocolates and drink on arrival. The Air Con wasn't working, but they allowed me to get this done locally and paid the garage directly with no issues at all, thanks again would highly recommend.

I can't rate these guys highly enough, purchased a car a few weeks ago from them.They were very attentive and not at all pushy when I was making up my mind. 3 days after I bought my car , it was hit by another vehicle while parked, there was no note left. I was devastated. I contacted carscene to see if they could recommend any bodyshops to repair the damage. I took the car to them and they sorted it themselves free of charge. Amazing service, lovely guys. Very happy customer.

Having pondered and researched for several weeks on what and where to buy my next used car I ended up at the highly regarded local dealership namely Carscene Ltd. They had all three of the models that i was interested in and was so impressed with the professionalism and courtesy of Gareth and Trevor I was happy to purchase from them. That was about a month ago, since then i had a problem arise last week with the central locking which i returned to Carscene with, they supplied me with a courtesy vehicle carried out the necessary repair and even delivered my vehicle back to my home. Absolutely fantastic customer service. Thank you Carscene.

I recently purchased a vehicle from the team. The vehicle looked fantastic, but I did have an issue after driving away. Without hesitation, Lee, Trevor and the rest of the team showed their professionalism by fixing the problem straight away and lending me a car to use whilst they waited on a part. I’ve ended up with what I wanted, at a good price and with the reassurance of a reliable team at Carscene to go back to if I need them.
I will buy in confidence from them again in the future.

BMW F11, Great service from car scene, friendly sales team & director.

I did have a couple of problems with the car a week or so after purchase, Kevin was very helpful in offering to sort the car. Due to geographical reasons I had the car fixed at my expense at another dealership local to me, Kevin then kindly paid the bill and the car is all in order again.

Would recommend.

Best service possible! Ross was brill kept me updated and made it really easy. My car was in perfect condition couldn’t be happier! Thank you :)

A great experience, again...
This is our 4th car from Carscene and we keep coming back because of the excellent service we receive. After discussing the merits of various cars, our latest purchase is a Renault Scenic, which is proving to be a great, practical family car, that fits our needs perfectly. Kevin and his team are knowledgeable, honest and supportive. I can't recommend them highly enough.

I urgently needed to change my car during the pandemic owing to the clutch starting to go on my Skoda Fabia with 170,000 on the clock. I wanted another Skoda Fabia diesel and found a suitable, low-mileage model at Carscene through Auto Trader. It even had a tow bar which meant I wouldn't have to spend £400 on installing a new one to take my bike rack.
I was worried about buying a vehicle 'blind' as it was impractical to view the car in Norwich when I live in Cornwall and so I had to rely on the honesty of Kevin and Trevor to give me a video and verbal appraisal of the car before I agreed to buy it. During the appraisal, I asked if the cam belt was due or had been done. The car only had 44k on it (the belt should be good for 100k) but it was due on age, so without skipping a beat, Kevin agreed to do it before sending the vehicle down to me. They took my old and rather tatty Fabia in part-exchange and arranged delivery for £300 which I thought was a very reasonable fee for a round trip of over 700 miles, When the car arrived, it was clean inside and out, everything worked as it should and the car drove superbly. An added bonus was that Kevin had had a little extra installed in the boot - a bottle of Rioja and a box of Ferrero Rocher - a lovely little touch. The only minor niggle was a broken seat adjustment lever which was not a biggie as the mechanism still worked. However, I mentioned it to Kevin and again, without skipping a beat, he offered to order one from Skoda and have it sent to me.
Having been in business myself for many years, I recognise good customer service when I see it and the service I have received from Carscene has been exemplary, with excellent attention to detail and a nothing-is-too-much-trouble attitude which is becoming increasingly rare. While buying a car long distance could be scary, they did everything possible to make it easy and reassuring. I genuinely cannot recommend them enough.

Really good customer care, they do everything for you, would highly recommend

Having read some of the other reviews I must say that my experience with Carscene has been a pleasure from the start until now. I viewed the car and had a test drive and at no time was under any pressure to buy it. Since I purchased the car they prepared it ready for me to collect. All they said they would do was carried out and some additional items were attended to. I have returned the car for a small item to be looked at and again while the car was with them they noticed a tyre which was suspect and replaced for me free of charge.

I have always found them to be helpful, polite and it has been a pleasure dealing with them.
I will definitely be dealing with them again.

We recently bought a car from Carscene after 2 years of car nightmares from another second hand car dealership. We had a difficult time deciding how we were going to trust and feel like we could buy another second hand car. It had been an expensive two years.
We took ourselves to Carscene in Norwich and bought a Volvo c30. We were very honest about how we felt and have only good things and nothing but praise for how Lee and they owner treated us. We were so confident in fact that we returned a coupled of months later to buy a second car.
If you are thinking of who to go to, I can highly recommend them.
I do not understand the bad rating they have received. I can only say that our experience was outstanding.

I dealt with Mr Lee Davies throughout and I have to say it was one of best experiences of buying a vehicle in 25 years of driving. Very helpful, very fair and couldn't do enough to make the purchase as easy as possible.

I was left to take my time and look over the vehicle, not pressured at all to make the sale, and once agreement was reached was also collected from selling my old car.

I cannot recommend this dealership enough and have every intention of returning in the future.

Couple days ago bought Seat Leon Cupra from them.
Car have bad camshaft magnet sensor and passengers side shock absorber. Call Kevin explain issues he order parts. No issues at all! Recommend to others.