Samsung Experience Store

Rory was amazing. Such a pleasant gentleman. Helped me reset my phone. I didn't have an appointment. Samsung technical support told me to just walk in. I travelled from far away to come to the store and they told me that I needed an appointment. Rory was very sympathetic and tried his very best to help which he did and resolved my issue. Me and wife both have a s22 and s23. Rory and his technical team are lovely people. Great customer service. Thank you Rory and team. You made me happy from being sad. Elated from being depressed. Rory is a star. Like the sun. In the sky.

I was really stressed and panicked but Aimie was able to help me out and calm me down. Ahmed was also very helpful with booking me an appointment. Fantastic customer service. They were very kind and I'm leaving satisfied

Had to bring my S22+ in here for repairs, luckily my phone was still in full warranty and was free of charge and to my suprise it was fixed and returned to me in just 1 day!!....(Charging port broken) anyway I would like to personally mention Abdul! He was the gentleman that served me and handled my repair! He was so easy and comfortable to chat with and made the whole situation so fast and easy! Thanks so much bro keep up your epic work!

I am a happy customer of Samsung Store in Oxford Circus, London. All the Staff are great very professionals and helping the customers. Congratulations specially to Rory and Ben for helping me with doubts in my mobile. Regards, Iker

I recently had the pleasure of experiencing Samsung's exceptional customer service while repairing my S6 tablet. From start to finish, the process was seamless and efficient. The representative “Raya” she was courteous, knowledgeable, and went above and beyond to ensure my tablet was repaired promptly. Not only did she address the issue swiftly, but she also provided clear communication throughout the entire process, keeping me informed every step of the way. I am truly impressed by Samsung's commitment to customer satisfaction and would highly recommend their services to anyone in need of support. Thank you, Samsung, for your outstanding service!

Excellent support from Joe with SIM issues in Samsung Galaxy A52s: patient, knowledgeable, pleasant, non-pushy, didn't make me feel an idiot! Thank you so much Joe. Very best wishes Trish

Great store and very helpful staff. I had a lot of questions about the smart watches, which were answered quickly and in plain english (jargon free). Unfortunately, I wasn't able to buy a watch due to my current network provider's limitations, but I will definitely visit this store again when I can buy one.

I've been to this Samsung store a few times to check the phones. Then today I finally wanted to get a new phone. Isra helped me and demonstrated her knowledge on price plans, great deals and quality customer service. Also another woman was trying to barge in when Isra was processing my phone, because she only wanted her support. So that's telling you something. Isra handled everything with professionalism and I was left happy. Without Isra I wouldn't have gotten the latest phone. Thanks Isra again. You were great.

Just been in to get a screen protector. Fantastic service the guy even fitted it for me and changed settings to make life easy for me. Thanks J Byrne

The staff who helped me was knowledgeable and resolved the problem I had with my phone quickly

I came here last week and Haider was incredibly helpful. I purchased a screen protector for my s23 ultra that malfunctioned the day after and didn't have any packaging or a receipt. He went through transaction by transaction to help me, which took a while and he really didn't need to do - really went above and beyond for me which I really, really appreciated and was so kind about it - he also applied it for me without me asking.

That said, DONT GET THE PANZER PROTECTOR FOR THE S23 ULTRA! I was told that the fingerprint thing might not work, which isn't a big deal, but this is a screen protector that they very clearly know is poor quality - Haider knew exactly which screen protector I had without me telling him. Mine fell off within a day, and the replacement has also gotten dirt underneath of it and cracked within 2 days of having it - I have no idea how, as I had not dropped the phone. This is a very bad quality screen protector and it is absolutely astonishing that such an expensive phone has no manufactor-produced high-quality screen protector. I paid for the insurance - I guess they want me to have to use it?

The customer service was accurate with my needs and wishes. The member of the staff showed me the best offers and explained me the differences between the 2 models of the phone I was interested to buy. He made the transaction smoothly and also made sure he sent me the information to claim the rewards for buying the phone.
I will recommend this particular samsung store if you need support to buy a phone or samsung device.

Received excellent customer service from a lovely member of staff here called Yanis. He was so patient and helpful, and he did an excellent job! Thank you so much Yanis.

Adil who works in the engineers department is an asset to the team. Ahmed also managed to squeeze us in last minute and we went from being extremely frustrated to completely satisfied thanks to these two. Thank you Adil and Ahmed.

I was having problems with my Buds 2. They ran a diagnostic and replaced the faulty headphone and I've had no problems since.

Had to take my samsung fold 3 in for repair, Asif was very informative, explaining everything clearly. The turn around on it being fixed was within 24 hours, which is amazing.

Yanis, was such a good guy when I visit the store. He was very helpful as he went out of his way to help me with fixing my phone. Bless bro.

Adel or Adil brother a brilliant personality with a lot of patience helped me alot to find best things for my purchases. He is great sales person and a great man behind the this Samsung store.

Thanks alot Adil and Samsung.

My phone was inundated with hacker/virus messages. The other phone shops told me I had to wipe everything off my phone!
Thank goodness I went to this shop and met the lovely Isma. She fixed my phone with ease and a big smile.
Very professional and knowledgeable customer service. Highly recommended.

It was a good shop and friendly staff. They helped me alot. They had discontinued 10 % on the smartwatch 4 and 5 . I really like it . It is excellent watch with good price