Compass Ceramic Pools UK

We decided to use Compass based on the experience of friends who recommended them.

The initial meetings were straightforward and Nick was helpful in terms of explaining the various options and how the installation process would work.

When the time came for excavation and installation of the pool, Penny and Mike made a preliminary visit and explained the timeline and what we could expect.

They were incredibly knowledgeable, helpful and very efficient! They make a great team and we couldn’t believe the range of skills they possess between them. Nothing was too much trouble and obstacles were only ever met with solutions. They worked very long hours in some tricky conditions but always had a smile on their faces!

We couldn’t be more thrilled with the finish and feel very lucky to have had such professionals working on the project.

i procured a pool from compass on a new construction house we built. the house was considerably delayed, but compass were extremely good and accommodating the moving timelines. now the pool is in we are totally delighted with it, stunning aesthetic but also the kit is state of the art and all online via an app they really take the hassle out of up keeping a pool which i was dreading. re the resign of the pool, you are really left with the feeling they really know about pools and whats important. we were going to build one bespoke but we would never have thought of the little design touches that make is so user friendly. i rarely write reviews, but these guys really deserve it, rarely these days do you come across top notch suppliers that are also not too expensive. top service too, shout out to sheila, thank you..

When we decided to install a pool, Penny helped us through the specification and costing process with sensible advice and a detailed project plan. The installation ran to time, despite particularly awful winter weather. Penny and Mike did a great job - they are hardworking, thoughtful and were a pleasure to deal with. We are very happy with our new pool and look forward to making the most of it this summer!

Over 3 years ago I started the process of looking into pool options, I started with natural pools as I was sure this was what I wanted, moved to salt water pools, went to concrete pools, then one piece pools and finally found Compass Pools; I then kept researching and couldn't find anything that looked any better on paper.
I called the pool company and Penny became my sales person point of contact, she came to visit me at home. We chatted in my kitchen for some time, I must admit that I didn't understand some of the specs she was getting excited about, but I did get the overall concept, this was an good quality pool and ticked all my boxes. She answered every question I could think of and was just very straight with me. I had my 'you won't be getting me to sign anything amour', it is a special reinforced amour I wear especially for meetings with salespeople, I will sign when I am good and ready not when I am told to. But Penny was the best type of sales person, at no point through the entire process did I feel pressured or obligated to sign my life away. When she left I was satisfied that this was the pool for us. Once I had the quote I had to digest it, nothing on it seemed high but the overall amount was definitely more than I had been planning.
A week later lockdown happened, the pool went on the backburner and there it stayed for about 18 months. Penny checked in with me and nothing more happened.
From the point that I said we were ready, we paid the deposit and the whole process just started rolling. Another site visit and access routes were decided, this was an almost impossible task but Penny and Mike figured it out and when the time came it was completely smooth.
On the exact date we had been given months earlier Mike and Penny appeared, equipment was delivered and the dig began.
If I told you that from that first day it was 14 working days later I was handed the keys to the plant cupboard and my pool was fully functional and ready to use I do not think you'd believe me but it really is true.
Mike was an absolute unbelievable craftsman, he knows every last thing about the process of installation and takes real pride on it being done well to a very high standard. I do various property developments and am the first person to find fault with workmanship, I could not find fault with Mike's fabulous work. Penny and Mike were here right through the instillation, Penny sales person had now morphed into Penny pool installer and right at the end she morphed again and became Penny technical pool care expert! Mike and Penny spent some time with me showing me the control functions and chemicals, making sure I understood it all and knew what I was doing. I videoed everything because there really is a lot to take in and this week I have continuously referred back to the videos in conjunction with the supplied manual.
The happy ending to my long story: We have a XXL Trainer in the ground, with coping stones and solar cover, the air source heat pump worked for one day to get to temperature and turned off, the solar cover has taken it 5 degrees higher, the family has been in it every day, I've been out there at the crack of dawn doing my lengths both with the turbine on and off (different feel to the swim) and I could not be happier. The pool is better than I expected, I can not fault the team, Waterstream should be very happy with their staff and products.
I am sure there is so much more I should have said but this is the over picture of a very satisfactory experience and product.

photos of the process...

Compass have just completed the six week installation of our pool in Surrey and have been nothing short of fantastic. Everyone we have come into contact with from Sheila, who helped us choose the perfect pool and kept in contact throught the entire sales and installation process, to Elliot who helped plan out the delivery and install (depsite some very narrow lanes) and John and his installation team who did an amazing job completing the project. Sheila also recommended Chris Howell at Eden Landscapes who worked perfectly as a landscaper they regulary work with to complete the patio and landscaping works. All in all Compass offer an amazing service and very streamlined process to provide you with a more efficient and eco-friendly pool to the traditional methods.

Compass pools have just installed our new pool, the service from them has been nothing short of fantastic from the beginning to the final handover. Nick has given us all the help we needed from the start and on site Ryan Nathan & team made the whole construction process enjoyable. We can highly recommend them.

What can I say about Penny, Mike and Scott and my overall experience with Compass Pools UK?

First of all, aside from buying my home, adding a pool is the biggest single investment I’m ever likely to make. To make that decision took a LOT of research through several pool companies. I explored liner, concrete/tile and one-piece pool options, weighing up the pros and cons of each method of building as well as those of the builders themselves. It was through this evaluation process that Penny and Compass Pools stood head and shoulders above the competition.

From a build perspective, the one-piece pool from Compass has many advantages over the alternatives. It is robust, long-lasting, comes with a long structural warranty backed by a reputable and financially strong organisation, it has lower maintenance needs, uses less chemicals than the alternatives, the project lead time was advantageous, and the project build time blew the others away (2 weeks from breaking ground to swimming).

Then there were the personal interactions. I had a LOT of questions. Penny was professional, patient, flexible and guided me through the buying process with zero pressure. It was much appreciated and that personable approach followed through post-contract.

During the build, Mike, Penny and Scott formed a formidable team. Watching them operate from day to day was like a well oiled machine. The expert co-ordination of multiple deliveries of equipment, materials, aggregate and more, by Penny was incredible to witness. Mike’s mastery of a massive excavator was a sight to behold and seeing Scott keeping up with Mike’s excavations with a 6 tonne Dumper as he moved the spoils to their departure point was first class. When something went wrong, and it did (we couldn’t get the lorry carrying the pool into our road), there was always a Plan B that was instigated without fuss or panic. That calm ownership of the project enabled us to remain confident throughout.

The pool was in the ground on day 4. It was full of water on (calendar) day 7. The heating and filtration was running early in week 2 and the pool, copings, automated cover, LED lights, all looking incredible before the end of week 2. Astonishing. Incredible. Delightful! Today is day 9 and the 'photos below are of the completed pool ready for hard-landscaping by my own contractor.

I have already recommended Compass to neighbors and will continue to do so. I am blown away with the quality of the product, the team’s efficiency, attention to detail, the service and the relationships formed. I simply could not be happier with my choice.

If you’re in a similar situation, uncertain of the direction to go, ask for my number and ask me in person. I’ll be more than happy to answer your questions honestly and without reservation.

We love our pool. The process was efficient and smooth. The installation was amazing - really fast and Penny and Mike were exceptional. They really listened and were reassuring and helpful at all stages of the installation. It was a pleasure to have them working in the garden as they are clearly a great team. Thank you!!

Penny and Mike from Waterstream installed our Compass Pool. From the moment I first met Penny to discuss installing a pool to their handover on completion they gave the best service. The quality of the product is excellent and Penny and Mike are so professional and their work is of the highest standards. Commissioning a pool can be quite a daunting process but throughout the process they were always there to put your mind at rest and the end result is perfect. Thanks again and highly recommended to anyone thinking of having a pool!

Compass supplied and installed my pool in February 2021. The whole thing took just 3 weeks from start to finish in bad weather. Cannot say how impressed I was with the team doing the digging and install.
Super professional and final job is an excellent pool installation.
Unfortunately they have been unable to supply continuous sunshine for the whole of the summer!!! Oh well!!
Many Thanks
Roy

Thank you and the entire Waterstream team so much for a very efficient, smooth running pool installation.

From the moment we first met Mike (in the snow!) I felt we were in good, capable hands. He was excellent at helping us to decide which pool would be best for us and gave us so much confidence with regards to the installation process too. His efficiency in providing a quote within a day or two of our meeting, his constantly speedy responses to my many and varied queries and his patience with the many questions from a pool novice such as myself all helped us to make the decision that Waterstream were the company we wanted to work with.

What a bonus it was being able to move the installation date forward by a month. From the day we first met Alex, Elliot and also Micky, we knew we would be in safe hands with the installation. Micky and his team did an excellent job of working efficiently, always keeping the site tidy, minimising disruption to ourselves and our neighbours and, of course, working with such precision and care. Micky always communicated with me daily, to ensure I was aware of what was happening that day and what would be expected in the coming days. He really helped me to feel relaxed about the installation and he always answered questions and queries with patience! The two drivers who delivered the pool to us were also very helpful and whilst I appreciate they are not employed by Waterstream, they did a great job of representing the company. When there were issues of Covid within the team, Grant and his colleagues did a superb job of taking over the running of the site and keeping everything on track. He, too, was an excellent communicator and I always knew what was happening at any given time. Mark did a fabulous job of installing the plant room for us and, once again, was always communicative and helpful. His quality of work was excellent. The installation was seamless, from beginning to end, despite the issues of Covid and also the problems with various parts being difficult to source.

The pool handover with Alex and Mike was excellent and insightful. We were left feeling very confident about how to manage and look after our pool on a day to day basis. Adam, in the service team, has already provided himself to be helpful and efficient too.

We are absolutely thrilled with our pool and have already enjoyed a number of fun-filled days with family and friends (despite the good old English weather doing its best to spoil our fun!). We are looking forward to another couple of months of fun (and hopefully sun!) to come too.

Everyone we have encountered during this process has been efficient, professional, capable and, above all, a real pleasure to deal with. I would have no hesitation whatsoever in recommending Waterstream to anyone considering a pool.

Alex / Nick and the entire team undertook the project of supplying us with an in-ground pool. Some of the groundworks were undertaken by our works team and they worked with the Waterstream guys.
The entire process and professionalism was amazing and the on-site team did an amazing job and the end product is epic.
We thank the team greatly for how the entire works were orchestrated and delivered, some challenging weather but they kept going.
Truly great company and very easy to recommend to anyone considering a pool.
The pool system being a composite and not tiled has made the running, keeping clean so easy, along with the auto dosing plant room it is an easy pool to maintain.
Thank you Waterstream

Penny and Mike made the whole process of choosing, installing and maintaining our new swimming pool a pleasure. The quality not only of the product but also their work is amazing and we can't recommend them highly enough.

Compass installed my pool in Jersey in the Channel Islands in May 2021 and the whole process took just over 1 week from start to finish. The team led by Elliot also included Shane and Nathan. They worked long hours and did a thoroughly professional job. We are delighted with the finished product. Throughout the summer months we have only used the polycarbonate Rollo-Cover to heat the pool and have been achieving temperatures of 35 degrees C. Now in October we are using the air-source heat pump to keep a constant 33 degrees and it also performs very well. Alex did a great job assessing the access to our property as we live down a very narrow road. Nick in the office has been very helpful throughout. Finally Simon has been really good at sorting out a couple of minor post installation issues. Would recommend this company to anyone looking for a pool that uses the latest technology.

Last year we decided to install an indoor pool for exercise and enjoyment
We spent a long time selecting the right pool for us . Looking at various constructions . Compass Ceramic pools seemed the best option in all respects . Now we have the pool the decision was certainly well made . The quality is superb while offering very good value for money .
Waterstream were given our order in September and from day one the service has been first class . Penny and Mike handled every aspect from advising on specification to handling the installation . Every thing was well planned and the work was carried out very well and on time .
We are delighted with our pool and would 100% recommend Waterstream , Penny and Mike and Compass pools.

What can i say, amazing company to.deal with.
Installation was made so easy with little mess or stress, this was purely down to the team of Penny, Mike and Scott who were there from start to finish and did everything.
Great work and great people
Thanks to you all

Penny and Mike of Compass in Kent did a fantastic job - professional, experienced, confidence building (for first time pool owners!) and always on time/always doing exactly what they said they would from first meeting and good advice through to final installation, handover and explanations of maintaining the pool. dealt expertly with difficult access, a narrow lane, a big crane lift (with high winds) along the way. Thoroughly recommend them. Great product, great finish.

Flawless from start to finish .

Mick and Penny guided myself and my wife through the entire process from sales to the final hand over. Even working through the snow

Highly recommend, ask for Penny when you call !

Once decided upon a pool company I’m very pleased we went with Waterstream and the Compass pool. Their whole end to end process was so straightforward for such a dramatic change. No sales push. Dedicated representative thorough out the process. The on-site team were efficient, no nonsense get the job done - but all friendly and very professional. Couldn’t be happier with the final result. Pool looks great - went with the light Pearl finish which looks stunning against the green backdrop of the garden. The plant room is compact and easy to navigate and we love the way it’s all hidden away (behind the hedge) and quiet! The integrated cover completes the look and helps heat the water. With the plethora of companies out there, choosing the right one is paramount and we’ve not been disappointed.

Made a potentially difficult job simple and enjoyable. The team at Compass completed the installation professionally and promptly. They were always quick to reply to any queries we had and had a depth of experience to call upon. The end result is a high quality pool installation that speaks for itself. Anyone daunted by the prospect of a project of this size should speak to the team - it is actually quite simple and they have a tried and tested formula that works.