West Station News

Lovely little shop in a nice location
Very handy as it stays open till late
The owners & staff are lovely & very friendly . Just nice to know it's there . Can't fault it !!🖐🖐

A surprisingly amazing range of wines. Owner is a trained sommelier and her family used to have a vineyard in Italy so she is very helpful and knowledgeable. If you want to try good quality wine at excellent prices this is the place to go.

Im giving 5/5 for helpfulness though if I were a wine drinker for the wine too..huge choice. The lady behind the counter was SO HELPFUL..Im nervous and not very technically minded and this lovely person not only sorted me out in a jiffy ..QR code wise but dealt with my bulky heavy returns with strength that I felt like applauding. THANK YOU THANK YOU

Excellent Customer Service, always very helpful

Newspaper delivery erratic. Doesn't always come. No communication when it doesn't come. Needs to apologise.

After I logged the above: I spoke to Emma who explained that the distributors had recently failed on a number of occasions and it was out of their hands recently. There is only one distributor so not possible to select a different one. I accept this. Emma advise to call in if the paper has not arrived at the normal time and she'd advise if it was a distributor issue etc. Call between 6am and 11am. She was very courteous and I was satisfied with her honest explanation.

Good value shop close to West Worthing Station.

They are signed up as an Amazon Packageless Returns centre, but they don't understand the concept of ac "packageless" return*. Quote: "Oh you won't find anywhere around here who does that. Anyway, you don't get the refund. And think ahout it, there's nowhere to stick the label". (Hint: the customer doesn't supply the packaging; Amazon supplies it to the the drop off location owner and they package your return for you)
They don't even sell envelopes so that when you get there and realise they don't do packageless, you can still complete your return. Total waste of time.

Shopped here for ages but new Eastern European owner and what miserable rude woman she is ..Truly unpleasant and you have to wonder how well she thinks does going to do treating customers so badly.. Ghastly and not fit for purpose as a shop keeper who's job it is to greet and be pleasant to people .. Hope shes gone soon
I see the ghastly woman has responded, As dishonest as she is unpleasant