Charles Street Dental Clinic

I was referred for emergency dental care by 111, following a fall that fractured 3 of my front teeth. I Would just like to say what a great job you have done repairing the damage. Thank you 🙂

What a superb dentist! Thank you for making my daughter feel safe, comfortable and special. Highly recommend!

Marvellous. Arrived in Milton Haven marina on a delivery trip to Scotland with yacht and raging toothache. Unable to get any help from other dental practices in the town apart from the Charles Street Dental Practice, who slotted me in and dealt with the tooth. Delightful staff, helpful, friendly and above all professional and proficient.
Thank you Isabell and your team.
Chris On Charm of Rhu.

Had 2 fillings and Isabelle and Maria were very good at putting me at ease and ensuring I wasn’t in any discomfort. Lovely girls and made the experience much happier for me. Thanks ladies!

I had a large molar or what was left of it removed yesterday as an emergency patient.
Holly was very patient with me and explained everything as I was very nervous. I had no pain throughout and it all went very well.
I can’t praise Holly enough for her skills.
Many thanks.

I want to express how amazing this dentist is, I had an emergency appointment and I ended up having a tooth removed, and being petrified of the dentist, this was a nightmare for me but they put me at easy the gentleman was very gentle and reassuring, I didn't even feel the needle or the tooth being removed. Im very impressed. Thank you ever so much. Best dentist about in my eyes.

Got me seen as an emergency. Had my tooth out. The dentist I saw was so lovely. He really went above and beyond. Especially in the current situation. Amazing dentist. Will look at going private here when we come out the other side if this pandemic!

Mike Shaw and his team are amazing, I can now smile and be confident that my teeth are beautiful!

An excellent service all round.

Great dentist, my only problem is wheelchair access is very difficult since the heavy glass door was fitted.

Abysmal service. Having been treated here previously as an NHS patient, I phoned after having returned from overseas to get a check up privately. The receptionist couldn't book me in for around eleven weeks and insisted she must take payment for the appointment of £150 immediately. Having never had private dental treatment and being in some discomfort I expressed that it seemed unusual to pay upfront and that if another dentist could see me quicker due to my discomfort I would need to cancel.

Indeed I found that £150 for an examination was extraordinarily high even with xrays etc. Other private dentists offer this for less than half the price in the area and would see me the next week.

I had to contact Charles Street Dental to cancel my appointment with over ten weeks notice, less than a week after I made the appointment. They refused to give me back the full payment I made and said that it was due to it being a deposit.

It was never conveyed to me it was a deposit so naturally I was very unhappy and after contacting management they continued to refuse to refund me the full cost.

This is a warning to find other dentists and not to attend this practice. Their staff are unhelpful, unfriendly and they will steal your money. They are overpriced and have no concept of customer service.

I have been an NHS patient here for many years. After phoning for an appointment for a cracked tooth, I was told that I failed to attend an appointment in Aug 22, that had been booked in Aug 21. When I explained that I had not received a reminder, I was told they don't send out reminders anymore.
After apologising for missing the appointment, I asked if they had any appointment available soon, only to be told I had been removed from their NHS list and they could no longer offer me any treatment.
1 strike and your out!! But an easy way to reduce the NHS patient list so they can take on more private patients I guess?

So disappointed never again!!

rubbish