Trumpington Gallery Ltd

I took in my own pastel painting to be framed for a friend. The gentleman suggested a frame that was spot on for the painting. It enhanced and did not detract from it at all. Choosing took no more than 5 minutes. The end result was superb! And the recipient was absolutely delighted with painting and frame. It is not cheap but well worth the result!
Will take further paintings for framing there.

We've had many prints framed by Jonathan over the past 10 years and I can't recommend him highly enough. His work is impeccable and service is always superb. The new(ish) Covid measures put in place show how much they value their customers.

Fabulous restorers & framers. Craftsmanship & care fully worth the cost for your best artwork.

Fantastic work, quality service.

A delightful establishment with personal service.

Great service as always

Refused to give a cost estimate or even a guess on how much a custom frame would cost during the entire process. Instead chose to surprise me with the bill when I arrived to pick it up. While the picture frame was nice and good quality, I was very surprised with the price and couldn’t believe they would make a small/medium sized frame that cost over £150 and not give the buyer some idea of the cost beforehand.

Highly recommend you get some agreement in person before you drop anything off, because you won’t get a price estimate over the phone after.

1. To me, the owner Jonathon came across as very high handed, with a patronising and elitist manner. I found him to have a very unfortunate habit of speaking over me and ignoring what I said. At best this was tiresome, it also resulted in an (admittedly small but nevertheless annoying) problem with the work: He arranged two photos wrongly within a montage - such that the subjects are looking “away” from, rather than toward each other. This was contrary to what I expressly asked him to do. He does not appear to have listened to my instructions.
2. He consistently refused to give even an estimate of the cost upfront. In 6 decades I have never dealt with any business which cannot at least provide a ballpark figure. I basically had to go in blind - giving Jonathon the job and allowing him to tell me what I owed him afterwards. In the end, the price was not unacceptable (though not exactly cheap either…) but the intervening 3 weeks were stressful because I assumed the worst, and I ended up wishing i had not gone through with the order. He promised to call me with the cost the day before collection, but failed to do so. I received a cursory apology for that.
3. After his failure to get in touch, he did not return my voicemail message, asking him to contact me.

In conclusion, I’m sorry to say that I found Jonathon to be arrogant, overbearing, and difficult to do business with. So much so, that I did not make any complaint about the wrongly placed pictures - I just wanted to get out of there. I would advise people who appreciate customer service to give Trumpington Gallery a miss.