Structural Engineers Cambridge Ltd

I'm not sure that i can agree with negative reviews here after receiving our structural survey. We were incredibly satisfied with our report, the timely manner in which it was delivered and the detail in the report.

The survey was completed within two days of submitting the payment, we then received the report 2-3 days after that.
The report was incredibly detailed compared to previous reports i have seen (same property). It contained detailed recommendations on the minor and major issues and provided details/estimate of repairs for the work.
Additionally, this report had actually added minor work and its cost - the previous report from another structural engineer only provided the minor issues with no explanation or cost. The report had even included recommendations for keeping our dated property well ventilated and free from damp in various areas of the property. I was incredibly impressed with the overall detail added to the various issues.

Andy was incredibly helpful. He offered to answer any questions regarding the report, we obliged and his response (within an hour) was detailed and honest.

The report was detailed and incredibly insightful, the service was timely and professional and we would highly recommend.

Outstanding and prompt service. We were let down by another local firm and Hamid from SEC came to the rescue, he came out the same day we called and took measurements for our wall removal, and delivered our calculations a full 24 hours ahead of our agreed timeframe. Some of the best service I've had from any professional services company I can highly recommend.

I contacted SE Cambridge as am in the process of buying a house and was advised it was of steel frame construction so needed a survey to obtain a mortgage. I spoke to Andy who was incredibly knowledgeable about this type of build and sent through all relevant information the same day.

In instructing SE Cambridge to proceed they very quickly liaised with the estate agent to arrange access to the property and carried out the survey within 2 working days. Within 48hrs Andy had sent me the report as was aware we were working to tight deadlines.

SE Cambridge have exceeded my expectations and provided an excellent level of customer service which is sadly quite rare these days. They went the extra mile to ensure we had everything within a by short period of time. They were friendly, knowledgeable and helpful throughout.

I cannot recommend them highly enough.

We needed a detailed structural survey done on a property. Justin helped us identify what needed to be done exactly and carried the survey out within a few days. We received the report and talked through it with him in detail afterwards, very pleased with the level of service.

Andy, Charles and the team are fantastic, we would highly recommend them!

Had Andy from Structural Engineers Cambridge design a solution for taking down a staggered load bearing wall. Very happy with the result and Andy was very helpful along the way and good at explaining details about the solution they designed.

I’m so happy that I can find SE Cambridge to do the structural drawing for our extension, Riccardo is always so helpful when we got problems, very professional and excellent service!

Contacted at the beginning of October, Andy came very quickly to visit my home. We need to knock a wall down, very easy job, but he is so busy then I month later I still have an hole on my ceiling and I left 3 message to his office, and no recall…. Then I wasted a month. Avoid this company

I was very disappointed by the service I received from Cambridge structural engineers.
I had to chase Andy Chapman Continuously from when he visited my property. He didn’t respond to my emails & when he did he said the same thing” your report will be with you in a few days” ( and of course it wasn’t ). Little did we know at that stage we were still needing another visit. I found him very rude to myself & to my builder. This project was so small & in the end took 2 months to complete.
Having any work done to your property can be a very stressful time & he raised my stress levels a considerable amount.
However we did in the end receive our report which I would like to thank Grazia for.

Horrendous experience. Having instructed this firm, Charles Tallack their Structural Engineer was
appointed to deal with the project which was to run over 3 phases. As part of the first phase he
recommended specific works and the related costs of the contractors concerned were considerable.
After phase 1 was completed Mr Tallack then went on the ;missing list failing to return numerous
emails and telephone calls. A number of weeks went by and in the end residents were left with no
alternative but to source an alternative Structural Engineer to help complete the remaining phases
of the project. A second Structural Engineer was appointed and subsequently determined that all
relevant work previously undertaken upon the recommendations of Mr Tallack had to be retracted
as it was not fit for purpose. This was at further considerable cost to the residents. A totally
unprofessional approach from start to finish!! You only have look at how many 1* reviews this company already retains to determine what type of service you are likely to receive if you appoint them to act on your behalf.

AVOID THIS COMPANY.

Appalling customer service when making a serious complaint based on their inadequate work.

It took over a week for them to reply to our complaint email after using having to chase them. Once we managed to get hold of them to speak on the phone they promised to call back the next week and never did. We then had to chase. Again.

They replied the same day when booking their services and arranging payment to them but seem incapable of this when asking for a refund? More than happy to take your money but less than happy to help rectify a problem.

Absolutely rip off used them ones never again charged almost twice for small change. never please dont use them if you can

Really bad service