Jack Wills

Nice and best clothes for all Gender

Decently sized store which has a good offering. Great quality clothing. Definitely recommend a visit to this Jack Wills after the lookdown.

Great was only browsing though

Good shop they have a sale on at the moment

Nice casual menswear.

Boring clothes and colours.

Extremely bland

Expensive

Please take this as a NO STAR mark. The only reason Jack Will (JW) gets one star is because this site will NOT allow NO star posts.

On a recent shopping trip, the experience was a nightmare. Looking at some mini-sweat-tops hanging from an iron-cross display stand, situated on a table top in the Camberley JW store. The stand complete with merchandise fell to the floor, skimming the front of me. According to the sales assistant, that's not the first time that this stand has fallen off / over!!!

Apparently, said display stand has been removed from display, according to JW's HQ. The images displayed below, show differently. JW may have swapped the merchandise around, but they are still using a dangerous and hazardous display stand in their Camberley store.

Be aware that this is potentially a dangerous display stand. JW has a 'duty of care' to make sure, as far as possible, customer's health, safety matters. They should have ensured that their shop floor for customers was a safe place; prevented risks to customer's health. JW could have taken action to eliminate, prevented and reduced the harm caused. Seen as this was not the FIRST time this had happened.

lf JW understood, and knew how to deal with a health & safety procedure correctly this warning would not be here. The sales assistant, the store manager, and the customer service assistant on the phone, Senior Customer Experience Advisor, all JW employees should consider attending a Health & Safety refresher course, as well as how to treat customers in an incident like this.

Perhaps then, customers like me, would be able to shop in a SAFE environment and not a dangerous one.

If only the staff cared more about customer service than they do chatting to each other. Really unhelpful. No welcome as you enter the store. They look cross when you interrupt their gossiping. Please focus on the customer. A smile wouldn’t go amiss.