CeX

Wasnt going to buy anything, however the staff were so friendly that we chose to purchase something. Good customer service is becoming rare. This store should be an example to the other CeX shops staff.

Staff are friendly and knowledgeable. I would definitely go back.

Nice place to buy gaming accessories

A perfect place to browse and buy electronics...and the warranty is exceptional and always honoured.

I ALWAYS receive excellent, friendly service from all of the staff at CeX Hatfield. For example, I bought a bulky monitor that later developed an intermittent power-off fault a few months later. Normally, the procedure would be to bring the item back to verify the fault, but it was very bulky and would be tricky to test given the intermittent nature. Very kindly, Matthew trusted my diagnosis that just the power brick was faulty and ordered me a new and original replacement from Samsung. This worked perfectly. Most used electronics stores would fob you off in circumstances like these, but not this one. I was also pleasantly surprised that he remembered the transaction all those months ago.

My only small suggestion would be to align with other CeX branches on warranty policy. I was surprised to hear that the warranties of PCs and Android phones are voided if you update the OS, even if you factory reset it afterwards. As long as this policy is made clear to the customer at the point of sale it is fine, but it goes against security best practices.

Always amazing and kind staff who are always very helpful. I am a regular customer here and they always impress. Really respect the team who works at this location. Even when I have had issues they have helped resolve them quickly. This location is my go to CEX location as the staff are amazing and always helpful in helping me either sell or buy a product from or to them!

Great to see guys in store again. Always welcoming and helpful. Great team ask them if you need anything. Great selection of games and movies😎 good selection of phones and tablets plus lots more😁

Always a great place to get an almost new mobile phone at a reasonable price. Plus you automatically get a 2 year guarantee on all electrical items! They also stock new items too.

Very helpful and professional staff

CEX is always a good to get my DVDs, found 2 Bruce Willis ones and Con air I'd been after for a couple of years not bad £3.50 for 3 DVDs, one was a Blu-ray! A bargain!! Didn't wait too long for a till. Great selection of DVDs, Blu-ray, Games for all formats and plenty of others gadgets. A decent size shop and not too crowded.

Superb customer service - friendly, helpful, incredibly efficient. I love buying and selling with CeX but have learned that the store you go to matters. The staff here are excellent and I highly recommend them 👍

Very helpful staff. Did not have the item I needed, however, the staff went above and beyond checking to see if it was in stock.

Been here a few times, today we were just browsing for monitors and the staff were kind enough to ask if we had any questions just to give them a shout.

Buy and sell alike! Really helpful staff, be it an after sales issue or a sale. Would reccomend highly. A***

Highly recommended the Shop looks great staff are very attentive and knowledgeable products are always trustworthy unlike other cash for trade franchises

Great service, cheap games!if the disc doesn't work, they are happy to replace with another one

Fantastic customer service. Scott was amazingly helpful and very friendly would definitely go here again!!

Very good, i bought a mouse and i was on the leaderboard on valorant in weeks
I might have to join CeX esports

Lots of things games new old for every console warranty provide in some products

Great place to trade DVDs and games consoles etc. You can pick up a film for 50p..games for a DS..£6..bargain. pop along for a look.