Toolstation New Eltham Metro

Big Tony, thank you for your help. Top guy was very helpful and friendly. He helped and answered all the questions. I have been there a few times. Other Staff are great as well and supportive at New Eltham

Great service from big Tony at this store today. Done all he can to get me the best price and then paid 26p from his own pocket to save me breaking into another note.
Cheers guys.

Big Tony helped me in the shop in New Eltham. He couldn’t have been more helpful. Took time to discuss what I needed and advised me. Excellent

Very nice services.
Big Tony from the New Eltham branch. helped me a lot with all my orders.
Many thanks to him.

Mikolaj was very helpful with helping finding my right size screw and was very communicative

I collected an item today and had a concern I needed to discuss. The staff at New Eltham made time for me and the new Manager was very approachable. This store is often busy and the team here do very well to keep it all going. Sometimes as traders we get frustrated easily but keep up the good work, as your service is greatly appreciated.

Very helpful and professional Tony in Toolstation New Eltham, thank you for the outstanding service!

Needed some new fitting for existing kitchen tall tap, guy there was very friendly and helpful with finding the correct items.

Big Tony is always a gentleman and very helpful

Went to this branch today and I have to give it to the team here! Excellent customer service and very efficient! I would like to thank Mohammed for cracking me up with his witty sense of humour and the banter he was having with his fellow colleague Pete. Cheers gents.

I went to Toolstation in New Eltham today and picked up an order but I also look my orbital sander to the branch for some advice on how to remove a screw that had become stuck preventing me from changing the sanding plate. Two very helpful ladies provided me with amazing customer service and they actually managed to remove the screw using a trick with an elastic band. It was brilliant and I was chuffed to bits :)

Another lady them spent some time finding th4e correct size and length for replacement screw, she was very patient and tried a few times before she found the correct size and then she wanted to check they fitted which she did whilst I waited.

The staff at this branch are brilliant at customer service and product knowledge which is immensely helpful to me as a single parent with very little DIY knowledge who is learning as I go along.

Fantastic experience again today - well done ladies :)

Great service as always, items ready on collection and no hold ups. Thanks again to a great team at New Eltham.

Good products at reasonable and competitive prices. Pretty well stocked and dealing with the current social distancing rule extremely well operating as normal as possible, they even take returns and refunds which is the complete opposite to the local screwfix!
All Staff are pleasant, attentive and professional, especially karolina and julie.
Parking easy but limited and this branch can become very busy at times. I recommend checking the stock on internet first to avoid disappointment. Normally out of stock products are available for next day delivery!

Very well organised service. Went to collect my order and was dealt with by a gentleman called Mohammed. He was very polite and helpful. Took him seconds to find my order when his fellow staff member was unable to. Great bunch of staff at this store, always putting us customers first. Thank you

I popped in to the New Eltham branch for a specific tool which will fix something relatively small. With a local Halfords branch not opening till a later morning time, I needed a really timely response. Well, not only did I get a timely response but also my specific request were treated with a graceful effort and desire to see this small task met. I am glad that Julie and Karolina, the staff members who attended to me, were both good laughs but had an even bigger heart; cheers to you both. All the best!

Hi - during the lockdown I have ordered quite a few items for collection. I have been served by a guy called Glenn at the New Eltham branch. He is always courteous, helping and happy to assist. Thanks a lot and well done !

Good fast service from the local branch, couldn't fault anything. Great customer service especially by Shonagh and Mo, both friendly and professional, true asset to any business.
I'll be back for sure!

So, so handy to have a branch of Toolstation on my doorstep. Friendly and helpful staff. Great range of products at very competitive prices. Arthur was very helpful when i needed to return an item. Keep up the good work!

Went to this store today for click and collect. Staff are great, friendly and good customer service. Zoe, Steve and the team are just great. Would definitely come back to shop in this store and would recommend.

Excellent customer service from Zoe to find the perfect pair of rigger gloves for my son's environmental studies couse at Capel Manor College. Thank you very much for your patience and advice!