Kate's Clothing

My favourite clothing store on the planet, I'd buy food from them if they sold it! Amazing customer service, wonderful products, a fantastic returns policy, a points scheme, discount codes a plenty & so much more. If I want to buy anything goth fashion related I ALWAYS try to buy it from Kate's Clothing if it's available, as it's my favourite business. All the staff are wonderful & helpful too. Perfect!!!

Always the best service. They have a good range of brands, good quality products. Great sales and the absolute best customer service. They’re always so helpful if you have to contact them at all. I wish every online shopping experience was like it is with Kate’s Clothing. Definitely recommend

I've been a customer of Kate's Clothing for years. This is the only website that I will use to buy my clothes, hair dye, etc. Not only does Kate's clothing have the cheapest prices compared to others, there's always great deals in the clearance section, and such amazing sales. There's also free returns which is I think every website should have. Lastly, Kate herself always gives such great customer service and I really appreciate that.

I had my very first purchase from Kate's probably 8 or 9 years ago and I haven't looked back since. I prefer buying from them, rather than elsewhere due to their customer services which are second to none, and I never encountered any issues with orders or postage.

Ordered a Jericho pocket belt from here for Halloween. I was worried it wouldn't come in time because I'd left it a bit late but after dropping them a message, I was assured it would, and it did!

Very happy with the product - its just what I needed - and very happy withnthe personal service.

I'll definitely be back!

I have ordered twice since I stumbled on the website. Never had any problems both times and I didn’t have to wait long for my orders to arrive. Will shop here again in the near future.

Been a customer for some time now. Items are the most wonderful, shipping is ultra fast and customer service is simply amazing. Also prices are the most affordable!

Excellent customer service, nothing is ever too much trouble. Been using them for years and only ever positive experiences.

My go-to for goth and rock stuff - always excellent service and tends to arrive way quicker than I expect it

Always have good service when shopping with Kate's, and the delivery is usually insanely quick! Run by alternative people for alternative people

Always lovely range of items in lots of sizes and speedy delivery. My source of directions hair dye!

When it comes to online retailers, Kate sets the gold standard in my humble opinion. Every time I have had any sort of issue with a product (which, might I add, has been very rare - in fact it has only happened once in the many orders I have made!), they have gone above and beyond to resolve it. The staff is friendly and personable, and when I made a silly error by entering my old address on the shipping form, I managed to catch it immediately in the confirmation email and after a quick phone call it was sorted out and my package arrived safely at my new home.

From questions about sizing, lightning fast shipping, to quick, easy, free returns, Kate's is my go-to store for most of my clothing!

What can I say, Kate's Clothing are by far one of the best places I have ever ordered from online. If i could give them more than 5 stars I would!
Their clothing range is awesome. Very quick postage. Excellent returns policy. Great communication, you are always kept well informed on the progress of your order and returns. I have made many orders over the years (and plan to make many more!) and on the very rare occasions there was a problem with my order is was sorted without any hassle at all. The staff are always a pleasure to deal with.
Keep up the excellent work KC 😙

I have ordered a few times now and have to say that for a small company, they could teach the larger ones how to operate. Prices are great, items are despatched so fast it feels like they knew what I am ordering before I do and despite all the issues with Royal Mail during the global pandemic, items have still arrived quickly and everything is well packaged. Can't fault Kate's Clothing for their customer service, product range or delivery.

I've always liked Kate's Clothing and never had a problem ordering. Last time, I didn't like the dress I ordered so I sent it back. No big deal right?!

I even got an email to confirm they had received it and that they will process my refund which not many places bother doing. I feel like they would be super helpful in resolving any issues.

AIso, I loved the 'I like you' card which came in my parcel. It now lives on my bookshelf. Great idea!

Best customer service I’ve ever experienced in my life! Kate’s clothing go above and beyond to satisfy their clientele. Not only did they give affordable rates on the websites, they continuously have amazing sales, and also offer discounts throughout the year! The entire team that work for this company are so lovable, kind and friendly. I would highly recommend them to anyone that is into Gothic attire. I have even won my first ever competition with them which was a £50 credit to use on their website. I think they should win an award for all their hard work over the years for the best merchant retailer online! I cannot praise them enough for The pleasurable experience I have had with them for shopping online and communicating with them via email. I strongly suggest that everyone should at least Check out the website to see if there is anything that they fancy.....I guarantee you’ll be pleasantly surprised!

Amazing company and amazing customer service. Ordered a dress which came with holes in it and they were so lovely and polite about the whole situation. Sent me a new replacement and even gave me a discount code for my next order. It’s refreshing to see this kind of customer service. Plus I love the clothes they sell and have ordered off them twice now and I will be returning!!! 10/10

Had a recommendation from a YouTuber to try Kate's Clothing as it not only had a fabulous range of brands, but was also decently priced with excellent quality.

Within 5 minutes of browsing I had purchased three great items, had free delivery, and hassle free payment.

My items were processed and shipped extremely quickly, I received them well packaged and within a very quick turnaround time.

The customer service has been personable, funny, and a pleasure throughout.

Thank you for being the exception and not the rule. I am very much looking forward to exploring your Kawaii and Unicorn selections!

Amy

Amazing store! Super fast shipping and easy returns, highly recommend!

Kate's clothing is a wonderful place to buy unique dresses online. Not only are the clothing items of high quality, they look wonderful too. The delivery is always really quick and if there's anything wrong with the order, they are really helpful and will sort things easily. It's a pleasure to buy from here. And I will continue to buy from here in the future!