O2 Shop Stirling

Visited the store last Friday with a phone screen which wasn't functioning.
I was greeted by Zoe who was able to put the phone through warranty which was a relieve as it would have cost around £600 in total (costs including cost of phone and cost to upgrade).
Also managed to lose my tracking ID and was fully updated about what was happening with the phone with a quick phone call with Chris.
Very happy with the service and I will be continuing to use O2 for the foreseeable. Highly recommend.

Michelle and Fraser sorted my SIM/phone issue within minutes. Courteous and Efficient despite me thinking I knew what was wrong. Walked in without an appointment as well. Can't thank them enough!

I have been a customer for a number of years and when I Go to the shop I find that the staff are friendly and helpful

We cannot thank Kym enough at your Thistle store today in Stirling. We had our two boys with us 11 and 9 who wanted phones for Christmas. One of our sons has autism and both are very chatty. This can make shopping a bit of a nightmare. Kym was well able to handle conversations about Pokémon etc while still having time to guide us through best options for boys. Nothing was difficult for her and the whole experience was made enjoyable and relaxing knowing that she understood the boys needs. I hope Kym sees this and knows what a wonderful, kind person she is. Two very happy boys and parents all set for Christmas. Thank you again Kym

Ones we had made our appointment and got our text to say they were ready to see us. It was very quick and easy to get a new contract sorted. My only criticism would be that they kept trying to force a more expensive 250gig contract on us when they knew I only used about 8 gig a month and the 25gig a month contract would be fine.

Great staff and service. Dealt with my query fast efficiently.. top marks 10

🌟🌟🌟🌟🌟 I called on way to shop half an hour beforehand to book an appointment as they are still doing virtual queueing,, so I was taken right away by the time I arrived, fantastic, no having to hang around waiting. Initially the appointment was to fix a volume switch on my granddaughters phone as she had dropped hers , but I'd also had a couple of wee technical issues with mine, so Jonathan fixed those for me while we were there. He also showed my granddaughter another 'new trick' she could use on her phone to save her time, she was amazed to say the least. What a whizz this guy is, absolutely brilliant. So a big thanks goes to a very efficient & knowledgeable young man.!! 🌟🌟🌟🌟🌟

Super helpful staff! I'm 72 and recently upgraded my phone, but had problems "recycling" my old one online, so went to the shop. I think it was the manager who took over the process and now I have £145 winging it's way to my account. I've been with O2 for many years and the shop has always been helpful

I upgraded my iPhone this afternoon and would like to commend the assistant who helped me do this. Matthew was his name. Delightful manner, very polite and helpful young man and I feel certain he is an asset to the staff in this store.Commendable choice of staff, O2. Well done!

Regards, Evelyn Little

Ryan at Stirling shop sorted my glitch today, he was assisted by Zoe. As usual, the store staff are so efficient and knowledgeable, it's great to be a part of O2 network.

Lovely staff in that shop. In and out with new phone in around 30 mins.

My pay monthly contract was up, so time to refresh or go somewhere else.
I asked a question about data roll over, I don't use all my date allowance, but unlike some other providers O2 don't roll over data, so I thought, if you change to a business user for a 10Gb monthly allowance with the usual unlimited calls and allowances, subject to T&C's and a 2 year contract, I pay £14.40 p/month with data roll over.
I don't think everyone knows this, hopefully if you ask the same questions as I did you should get the same or better benefits as I did.
Good luck

Great O2 store with very helpful staff.
Great range of phones etc.

I was in getting a new SIM contract and sales advisor Mark went above and beyond for me by helping me get of the scam company Telserve I was with back on to an 02 consumer contract. Would highly recommend 👍

Popped in to get some advice on a new phone that I had recently purchased, the guys were great and fixed the problem there and then. Great service, well done.

Great service here! The team are so helpful and have always try to find the best deal for their customers.

The staff as always were brilliant.very happy with my knew phone and the service

Can't fault the staff. He listened to our budget and didn't go over and didn't push us highly recommend 02 in Stirling

I was very well attended by Ryan one of the staff who went to great efforts to resolve a problem with my locked out phone!

Great service as always which is why I stay with O2 and favour a shop over online for upgrades.