Smyths Toys Superstores Derby

Great store to visit with kids. So many options to choose from. Very helpful staff. They indoor and outdoor toys. Toy for mostly every age child. Girls and boys both have so many options. My kids always get confused choosing from so many exciting different options. Neat and clean store. Kids always excited to go to this store. Just one suggestion that there should be toilets in the store specifically for children if possible. Otherwise all good.

The one toy my nephew had his heart set on in the store appeared to be broken and was the only one on the shelf, and as I was explaining to my nephew why we can’t buy this, a member of staff overheard and asked me to wait at the counter while he looked in the back for another one. I did as asked and the staff member returned with the toy. Helpful, friendly and approachable - Excellent service.

I had a long standing issue with a Electric scooter brought for my son for Xmas 2022 which was sparking from the charging point. After being fobbed off by a member of staff I called and spoke to Matt who was the duty manager he immediately resolved the problem issued us a gift card and also gave my son a small gift for the inconvenience. Well done Matt great customer service.

Great experience. Friendly and helpful service, attended to straightaway. Staff Aaron went out of his way to assist us with a parts replacement. Top customer service and highly recommended.

Good toy store. Good selection of toys and staff are very helpful. My only issue is that I have had quite a few toys from there with batteries in that have leaked and damaged the toys. I have also had toys from there which have been broken ( a scooter). However! Staff have exchanged and refunded without question and have always been very helpful and apologetic which is a HUGE plus and why I will continue to shop at this store. Excellent customer service and I would recommend this store to others.

Big sections for different age kids

Just like I remember the toys r us stores. Massive selection of kids toys at reasonable prices

Had a unopened return to make. Tried Mansfield, bluntly refused return. After contacting this Derby store they went above and beyond to ask around, to find out.

Went through a few people who were all very pleasant and helpful. Alison was the lady in the end who got everything confirmed after promptly returning my call, to be able to return the item.

We then drove to Derby after the dissapointment with Mansfield, to be greeted by smiley faces and a completely opposite approach to what Mansfield had to offer.

Great customer service and a very positive polite team. This will now be my go to store, even though it is a bit more out of the way.

Many thanks and keep up the great team work and professionalism.

Kieran and Clare (Store Manager) from the Derby Kingsway Smyths Toys store provided amazing customer support when we had an issue yesterday. They were so helpful and were amazing. They literally went out of their way to help. I would recommend this store 100% if only because the employees are absolutely brilliant. Thank you to you both!! Gareth

Absolutely love Smyth's they have great deals and plenty of things to entertain kids of all ages!

My kids and I love Smyths. Since the unfortunate fall of Toys R Us this has become our go to toy shop, even though it is the other side of Derby from where we live it's always good for a wander round. They will even sometimes hold little events with candy floss machines and fun activities.

Very good store and full of children's gifts and ideal to visit for Xmas toys. Best toy shop around. Staff so helpful and will find and help to find what you want.

Visited the Derby store to ask if they could help us out with some third party delivery issues!
Craig "store manager" stepped up to the mark with some of the best customer service we have experienced, resolving the problem efficiently and professionally.
Big Thanks to Craig 👍

Really helpful staff, arrived with two grandchildren aged 2 and 4 to buy sandpit, staff very helpful and carried products to the car, security man also helpful, suggested paying for sand at till before picking it up, again helped to the car.

Great service from Jonathan at Smyths in Derby who managed to source some replacement poles for our three year old trampoline (after it blew across the garden in a storm!). Many thanks - much appreciated!

Everyone I encountered so helpful went above and beyond even though I came in with an issue that was totally my fault

The staff at this store are amazing. They go above and beyond to please all their customers both grown old children and the real children xxx

Amazing shop and very reasonable. Good variety of Lego, Star wars, PlayStation, Nintendo and xbox games

Staff was lovely the women I spoke to was very nice and helpful cheers smyths toys superstar

Online showed 1 item in stock but when I got there it was no where to me seen. But in general it's a very good toy store