Giant Bristol

Picked up a new bike a week ago, very happy with it but needed some tweaking (probably my fault..) so took it back in - George and Phil really helpful & friendly, sorted it out quickly. I wouldn’t hesitate to go back in if needed.

These guys fixed an issue that had eluded me and my local bike shop's efforts for months, fixing it in a day. Super helpful advice with some too with my wheels, really felt like Roger (think that was his name) in the workshop went absolutely above and beyond when it came to providing value for money. Extremely knowledgeable and helpful staff, fast repair, 10/10 would recommend to anybody.

Very helpfully these guys gave me some air before I rode home from work. I work in an office upstairs. Thanks again! Top service.

Booked in with Paul for a 3DMA bike fit on my new build as, despite using the generic geometry set up from a previous bike fit it still wasn't quite right. I was absolutely blown away by the attention to detail throughout the process, and the use of technology was absolutely amazing.
Paul took the time to measure what felt like a million different angles and metrics, used his vast knowledge to know which bits of the bike to tweak, which parts needed changing or adjusting, ultimately to produce game-changing results!
My first ride out on the bike post-fitting was a very windy ride, but I still felt super strong and, despite the bike being one with very aggressive geometry (Specialized Allez Sprint) it still felt super comfortable for the 5 hours I spent in the saddle!
Highly recommend!!!

Fantastic service and help. My daughter was cycling back from school yesterday when her chain came off near the Tesco roundabout. She was unable to get it back on as something had broken off. She went into the shop to ask for help and they fixed the problem, put the chain back on for her and she got home safely. Thanks from a very grateful parent.

Excellent store and excellent staff.Especially Sean,he is been brilliant and very helpful with us.He answered all the questions we had.
Thank you very much.
Very well recommended.

Brilliant service from James and Joe.
As a beginner I had no knowledge on which type of bike to go for or what accessories I would need but they guided me through it all and were a massive help! I would definitely recommend to others.
Thanks again guys!

Brilliant service at giant dealership Bradley Stoke Bristol very helpful and friendly staff so glad I purchased a bike from these guys , the giant trance e+2 pro is awesome many thanks guys kev.

Brilliant service from this store. I had problems with a new fast road e bike. I returned to the store several times. The staff were very helpful & tried to sort out the problem. I returned once again last week with the same problem & Alan offered me a full refund or an exchange for another brand new model. As I think the bike is great & my wife also has a giant road e bike & has not had any problems I went for the replacement. I would like to thank all of the staff but especially Alan for the great service. I would highly recommend this store if you're looking for great service.

Some fantastic customer service from the team in store. Gave me a thorough run through of my new Electric bike including how to prevent issues and how to keep it to the best standard. Really impressed with their after sales and ability to answer all my questions. Fast service and would throughly recommend..

Just had a gear service at the Giant store in Bradley Stoke. Roger in the workshop was knowledgeable, professional, efficient and friendly. He diagnosed the issue when I dropped the bike off and took the time to explain the problem and how it would be fixed. What more could you ask for😊.

Great service, the staff working there was very helpful and helped me pick my dream bike plus they answered all questions I had. Excellent customer service, highly recommend!

Edit! I've touched something I shouldn't have and the gears weren't working as well as I should, called the store and they fixed it for me plus explained how I can do it myself next time. Staff was very helpful, friendly and not condensending.

very friendly, always helpful.
excellent range of bikes, accessories, and clothing.
their workshop has helped me with countless punctures among many other fixes.

I have purchased 2 bikes from this store and will not look anywhere else for a bike. The quality of the bikes supplied are top of the range and the knowledge of the staff along with the customer service matches that quality standard. The staff will ensure you choose the best bike suited to your needs and go above and beyond with any questions or queries you might have. They will welcome you back after selling you a bike to ensure the bike continues to work as it should.

This is an excellent store and the customer service and workshop are brilliant. I have been in window shopping frequently over the last few years and always had a friendly welcome and the team there are always happy to chat. For the novice enthusiast like me they are happy to talk about all the basics. Having also been exchanging emails with the team over the last week I dropped into the store today as I was having issues with chain rub on my (non giant bike) gears. They put it straight onto the clamp in the workshop and were happy to talk me through how to set it up properly as i was interested. A few minutes later and it was back to perfect function. I couldn't have asked for more!!! The team here are really excellent and I can't recommend them highly enough.

Went in yesterday for a wheel repair and left the bike with them. Call first thing this morning (the next day) saying it is ready.

Really quick, good price and really friendly staff will definitely go to them again if needed.

Highley recommend.

I took my bike there for a gear setup after a bad experience with another shop. The guy who dealt with me (Emyr) was excellent in his customer service, technical knowledge and ability to get my bike sorted. All staff seemed pleasant and ready to help. Highly reccomend.

Went in for a few bike accessories and Shawn was more than happy to talk me through everything and provide assistance. Best bike shop in Bristol.

Can't speak highly enough, the whole team are knowable with a real understanding to e-bike issues. Had real problems with chain jump on gear change. Dropped off the bike and amazed to receive a txt "bike ready to collect" two days later. Brilliant they had a free hub body service kit in stock.
Can't praise Alan and Roger enough.

If you've got a Giant don't mess about this is definately the place to go.

Absolutely stunning service from the team when I popped in a few weeks ago. I spoke to both James & Alex while in the store, who gave unbiased insight and helped select the perfect bike for me within my budget, an Escape 2 Disc. James even helped with some questions I had about starting enduro riding, and instead of cookie-cutter responses and factsheet checking he instead gave me some very detailed and personable information regarding a Reign he previously owned and loved, rather than just spewing numbers at me he told me about his experiences and how it felt to RIDE the bike.

I was a little bit concerned about getting the right fit for my bike (along with making sure that it could cope with the commute), but not only did Alex professionally size me up there and then - and let me take the bike out on a test ride without having to make a booking - but I was given a plethora of brilliant options to upgrade the bike. I opted for a set of Marathon Plus tires, described as 'bomb-proof' by the team, and was told that the mechanics would fit them with any further charges beyond the price of the tires themselves. I was exceptionally glad of this, as I had been told that they were one of the hardest tires to fit! The mechanics themselves were very cheerful and knowledgeable - Robert in the workshop answered all the questions I had on bike maintenance and recommended some products he uses personally, leaving me with a much greater confidence in looking after my own bike.

The bike itself has been holding up great - ridiculously comfortable and still feels very speedy on the commute. I've since also added mudguards to help with the damper weather, and a few bright lights, both of which I was yet again given stellar advice on by the staff.

I cannot recommend this store enough. If you're after a cheap bike for your kids or a rusty old beater, sure, check out Halfords or Gumtree. But if you want excellent value for money, bespoke advice, continued customer service (even beyond the purchase itself) and an incredibly friendly and helpful atmosphere, head over to Giant Store Bristol.