O2 Shop Harlow

I popped into The Harlow store on Friday 23rd December last week and have to say I was very impressed by the customer service I received. I was greeted by a pleasant young chap named Bayley . He was polite and friendly at all times . I explained to him that I was only looking to change tariffs and he could not have been more helpful . He found me a much better deal for what I wanted .He also told me about new Broadband offers available and new phone deals etc but at this time i did not need these particular services. In a time where good customer service is hard to find I have to say it was refreshing to come across a young man who spoke with such confidence and had good manners and this should be rewarded .

I would like to highlight how great the customer service was in this particular store.
I originally visited for an upgrade and went through the process a couple of times, which were incorrectly processed.
This ensued in my account being frozen and unable to upgrade at all. Which the store themselves and customer services were unable to resolve.
Obviously not the best experience to start as this left me unable to process anything regarding my account upgrade for a week or so.
However the service during this period was second to none.
Sam the assistant manager of the store, escalated it as quickly as he could and even took my number and updated me himself every day on the situation.
As soon as it was possible to process again, i returned to get it done, where Sam himself took the time to process my order personally to ensure it was done on this occasion.
I certainly appreciate the effort that went in to getting my issue resolved and honestly can't fault the store.
I'm now writing this from my brand new shiny device.
It's certainly nice to see that not all customer service is dead and buried.
Thanks again Sam 👍👌

Very helpful and understanding.Helped me to resolve an ongoing issue with O2.

Thank you Sam! I had 2 weeks of having lots of problems with the o2 call centre and emails whilst getting no where after speaking to lots of different people. I went into the shop, Sam went above and beyond to help me resolve the problem. He was so patient and helpful throughout, if only all the o2 staff could be like Sam! Thank you again

I was met at the door by a bright enthusiastic young man asking if he could help. After explaining the problem I had with my phone he got another guy over to help. He was helpful, polite and patient and soon had the phone sorted out. It was a real pleasure to go into this store and be treated so nicely and to get my problem sorted in such a nice manner. Thank you guys

Helpful Staff also Staff are friendly and they have a wide selection of phones and are happy to help

Steven the Assistant Manager was both professional and friendly. We were put at ease immediately and were far more confident and happy when leaving the store. Steven was informative, helpful and patient in answering all our questions and helping us set up successfully with o2. We are very pleased, wish him every success and thank him for his time with us all today

Very friendly and professional, very attentive and all of them are extremely knowledgeable. Would recommend them to anyone, and love my new phone

Good shop nice staff.

Helped my girlfriend pick out a new iPhone and package. She's happy with the phone and is also paying less than before. Helpful friendly staff.

Great customer service! They really took the time to help me solve my issue! Very experienced and friendly staff.

The staff were so helpful and sorted our the problem within 5 mins. It's so much better than trying to get through to o2 by phone and having to wait for ages to speak to someone telephonically.

Helpful and knowledgeable friendly staff.

Great staff. Really helpful and take their time. You never feel rushed or silly.

Only popped by to change my tariff. The guys instore were really helpful and it was all sorted and changed within 10 mins .

Very helpfull young man retrieved all my photos from my old phone put them all on my new phone very helpfull & knowledgeable well happy also got files backed up nice !

Opening new account was "piece of a cake". Sales person was very helpful, nice and very understandable when I was asking lots of questions.

Staff helpful and very customer focused. Louise and Jamie were great

Very helpful staff - often more helpful than the company.

Amazing staff! Brilliant team keep up the good work guys will be recommending this shop to everyone!!