Cashmere Goose

I love Cashmere Goose and have been a regular visitor since opening, they have a really great choice and I always manage to find lovely gifts for friend. Great customer service, ordering items not available in store and was helped with ordering interiors to suit my colour scheme. I will be back.

Great shop which is lot bigger than it looks from the outside! Staff always really nice and helpful. Friends and family always want to go in when they travel to visit!

Lovely selection of gifts in cashmere goose. Sue and the team are extremely helpful. Very happy customer!!

Love this shop, like a mini department store! Fashion, homewares, cards and gifts. Highly recommended!

Lovely little shop selling a variety of goods from clothing to candles and cards and a selection of exclusive homeware.

Love it, firends staff, wide selection of items. Beautiful 😊

Very expensive but quality

I love all the goodies in this shop, however, every time I go in I wonder why I’m bothering to support local when they’re so unfriendly and clearly ungrateful for the business. I always smile and greet the ladies in the shop but always feel like it’s a bother for them to even have us in there. They do curate beautiful seasonal clothes and accessories but the pieces can be found elsewhere (often same quality at lower prices) so I’ve decided I’d rather shop online or drive a little further afield to support businesses who value customer service.

Sadly always leaving with a sour taste in my mouth. Lovely shop and products (albeit you could probably find them elsewhere!) and it’s great to support local, but never a welcoming atmosphere.

Having grown up in the village, I’ve been a local at CG since it opened. But I’m officially fed up of their lack of customer service.

Recently, I tried to return/exchange a birthday gift from my mother, a small vase, because its glaze was cracked. The member of staff claimed it was ‘marbled’ and supposed to look this way. Before even going in I understood it was out of it’s return period, however, I was met with zero empathy or understanding and informed there was nothing they could do.

Considering the amount of time and money spent in CG over the years, it’s frankly disappointing. Even if there was nothing they could do for me in this particular situation given their policy, the staff members consistently unfriendly demeanour has cemented my decision on not returning anytime soon.

So disappointed with the customer service offered at the shop - we always shop local, but Cashmere Goose has recently implemented a 14 day return policy. This just isn't enough time to return gifts for those who live outside of the village/ if they have life circumstances physically not allowing them to do so.

I was recently gifted a lovely blouse, but it was the wrong size, we tried to return and despite explaining the extenuating circumstance as to why we couldn't physically get to the shop to return within the window of time provided, we were offered no sympathy, not even an exchange option.

Considering they were still selling the item, and that it was very expensive, I'm shocked there was no more flexibility. We won't be buying gifts from them again.

Was going to visit but put off by reviews. I do agree that they are not the most friendly staff but thought it was isolated incident.
Bit more training perhaps needed?

I’ve visited CG as a local for the last 5 years.... beautiful merchandise and a lovely shop .. BUT customer service and friendliness is quite frankly non existent. Particularly bad experience yesterday with MISERABLE Clare who struggles to put a smile on her face at the best of times but absolutely no concept of the experience a customer should have and expects at a shop like this. She makes you feel like you are honoured to be shopping there... I ended up cancelling my order through non existent customer service and a gut full of bad experiences and by my own choice will not be shopping there again! I have wanted to complain before with other experiences but haven’t, extremely non customer focused and frankly extremely rude, I wouldn’t dream of treating customers in such a demeaning way... we can shop elsewhere folks 0/0