SAMURAI SPORTS

The finest quality sportswear, fully customised

Such a poor experience with this provider. As the chosen supplier for our son's school sports equipment, the level of service that we have received has been dreadful. And I know that many other families have experienced the same issues.

Many items not in stock, despite us trying to order 2 months before the start of term. Sizing is way off; ordered a large youth pair of rugby shorts, which is supposed to be a 28" waist. It is not a 28" waist; at best it is 22" when worn comfortably (photograph attached of 28" waist shorts...). When this was raised, we were told that it was our fault and we should have read the size guide; which we did. There is no inside leg measurement on these garments either, so not only were the shorts far too narrow, but they were extremely high on the leg. Totally inappropriate for an 11-year old boy.

And finally, when we ordered replacements, we were told the turnaround time was 15 working days! When the need to reorder was because of this company's lack of adequate stock and inaccurate sizing, it is totally unreasonable for them to make absolutely no effort to resolve their errors in a timely manner.

Thankfully the school is reconsidering their relationship with Samurai, and I would encourage other sports teams to do so too.

Very poor service, item still not arrived, no communication, one word SHOCKING!