Smyths Toys Superstores Chelmsford

I’ve been coming to this store for nearly three years and always had a good experience. Staff always been extremely helpful if needed.

This year I’ve returned mainly to this store for the staff but also for a great member of staff Tommy due to his professionalism and welcoming when paying for items or needing assistance. Happy to talk if time is available and communicates with my boy very well. Experiences like this make a difference and a reason to why I use in store instead of online.

Good to see good customer service still being held at a high standard and will continue to shop at this store

Wow! Went in there stressed out after work but an employee (Craig) helped me locate several toys with ease, incredible! Another person at the till, was happy to assist with locating a final product; and a third employee mentioned a discount on a Luigi’s mansion Lego set my son has been after for a while. What an incredible team! Kudos to you guys, very happy customer here 🤩

Good I found that Lego sets are cheaper here than on the Lego website

I went looking for a very specific bakugan. They didn’t have what I was looking for unfortunately. So Lynda firstly took loads of time to help look for one then took my phone number and rang around other branches to see if they had any. She called me the next day. Unfortunately it’s super rare and no one had any. But Lynda went above and beyond to try to help and for that I’m very grateful. Amazing customer service

Fantastic toys with amazing quality for a decent price!!! Every kid likes this place and parents can’t get away from it. Every toy in here is worth its money 💰 I bought a trampoline from here and it is still up and running 🏃‍♂ after 2 years now. Really looking forward to buying from here again, can’t wait 😊 for the next stock of fun and fashionable products!

Big and plenty of parking. Got what we wanted. At Christmas time we had problems getting the toys the grandchildren wanted so we went onto the website and ordered for "click and collect" and got the lot, then drove in and collected. We were in and out in less than 15 minutes. Parking is free and there are other shops near by. Their online service is fantastic. We all know why toys r us failed.

We ordered bikes for in store collection from the Chelmsford store. Delivery was so quick we weren't ready for them! When we got to open them one was delivered in the wrong colour the staff were very quick in sorting it out for us.
Callum was so good and kind when we took kids in there to sort stabilisers, even giving us his own supply of something we needed that wasn't in stock. Callum then helped with a difficulty we had putting a bike together.
All together fabulous service, with a special mention for Callum as he went above and beyond.

Staff are fantastic sometimes get freebies 😀

hi dearests its me again! I am writing this review to show how appalling your staff are. I left my grandchild at the entrance for only 2 minutes to go look at the my little pony section for their Christmas present. Little did i know that one of the staff was holding his hand taking him round the store. The staff said that the kid was standing by itself without any supervision. I was fuming! They did not ask for consent of my grand child as he cannot give it, only i can. I will never visit again. Christmas surprise ruined! Mary xxxxxxx

Great service from Sam and Manager Tosh! Our first visit with our 10 month old boy and we can't wait to go back when he’s bigger!!

Always have a nice experience shopping here. Tommy on the till is always pleasant and friendly and talks to us about upcoming products.

Great big shop, full of different ages of toys. Nice and spacious, good prices. Free parking!

Friendly staff throughout, and huge thanks to Lynda who helped me find what I was after.

All ways got what you going for it not there order it for you very impressed

Great toy shop the kids love it 😀 👍 everything you might want under one roof.

Great range of 0-18 range of toys with any type of game type or console

The best toy shop in Chelmsford saving me money every time I visit

Great toys shop always seems to have what we are looking for

Excellent range of toys and games set out in age ranges

Great selection, clean and tidy, staff were friendly.