Clifton Mini Market

One of the best Grocery shops in the Clifton area in Bristol, where you can find almost everything. Clean and tidy always.

I use this shop regularly to send my vinted parcels. The staff are always very helpful and quick.

Great shop I must say 👍 love it

Everything under one roof

SHOP

never leave bad reviews but i find some of the staff here rude - been in several times and they haven’t said a word to me, just scanned my parcel and pointed to the back

Of all the shops I have had to use to click and collect my online purchases from the Clifton Mini Market ranks as the worst one yet.

I had almost the exact same experience as Juliet, where DHL had not sent me a barcode to pickup my parce, even though they told me the parcel had arrived complete with photo! I eventually went to the shop FOUR times before I could collect my expensive and heavy parcel. On my third visit, the woman even said the parcel was taking up their space! Well why not just let me have it then? She then dismissively said "get the barcode and you can have it..." It's not my fault though if DHL haven't sent it. I mean I could see the big brown box right there on their floor!

Definitely would NOT recommend this shop if you want use click and collect.

***************************************
Here is the response from the shop

you have to call DHL to get the barcode. Or you received an email with collection code. But you haven’t got anything. How we can provide the parcel without scan the barcode.if DHL call and ask to return what we can do. Understand our situation

***************************************

This reply does not address the fact that the woman was rude and dismissive, and actively ignored my attempt to show the parcel arrival notification from DHL to her. The DHL notice contained a pickup code in the form of a letter and some numbers not an actual barcode. She ignored it, because it was not a barcode.

Astoundingly rude service. I had an email telling me my Yodel parcel to collect from the shop. Although they keep the order for up to 10 days, I received a reminder after two days that it was still waiting for collection. I was aware that the shop isn't very big, and thought it might be overwhelmed with parcels after Black Friday, so although I was busy and it wasn't particularly convenient I made a special trip (a mile each way on foot) to collect the parcel. I even opened the email before entering the shop, so it was all ready and the staff wouldn't have to wait.

The woman scanned the barcode Yodel had sent me, but told me it didn't work and that it was "the wrong barcode". I said it was the only one they'd sent me and the only parcel I had to collect, so I wasn't sure what I could do. She simply repeated, bluntly, that it was the wrong code. As she walked away from the counter she said, over her shoulder "When you've found the right code let me know, as I have plenty to do". I was gobsmacked. I've no idea what made her think it was acceptable to talk to a customer like that.

I checked the original collection email from Yodel and the barcode was exactly the same. I called out "Excuse me" and a different member of staff appeared. The code didn't work for him either, but he looked through the small pile of parcels behind the counter (something his colleague hadn't even considered doing), and sure enough, there it was. He said with a shrug that sometimes the barcodes don't work. The fact that this is clearly a known issue makes his colleague's rudeness all the more extraordinary.

So I won't be using Clifton Mini Market again, either for click and collect or for purchases from the shop and I'd suggest that anyone who doesn't want to risk being subjected to the rudeness of the female member of staff gives it a wide berth. There are plenty of other shops in the area.