AlexFactory.it

I had a great experience with them.
Ordered a pair of boots in size not available in the US at the moment.
Also reached out to confirm a few details prior shipping and they were very responsive and accurate via email.
The shipment arrived as scheduled (very fast, within a week) and in perfect condition.
I m extremely satisfied with my transaction and highly recommend Alex Factory.

So I found the lowest price on a pair of beautiful Forma boots on their website. I did some research on this business before committing to buy as im in the USA and they're in Italy. Another reviewer from here had great feedback and I took a chance. As the other reviewer said, they contacted us promptly after ordering to confirm my size. Fortunately, becaus based on their info I went with a smaller size. They shipped on a Wednesday and today is Friday and I got my order!!! From Italy! I can't even get Amazon to deliver that fast at times and there's a distribution center here in town! The boots for perfect! I'm so happy I can't put into words. Boots are in short supply, was going to go with an A star or Fox boot but none in stock and stumbled on these. Love them! Cant wait to ride! Thank you Alex.it!

Because Kayland no longer sales their hiking boots in the US I had to order from an overseas vendor…without being able to try them on first. That made me very nervous I would wind up paying an enormous amount in shipping for delivery and returns. After seeing a few reviews about AlexFactory and their customer service regarding the efforts they take to insure people ordered the correct size, I decided to place the order with them. I was still really nervous not being able to try on the boots. After placing the order I was immediately contacted by someone from AlexFactory (Alessio) asking questions to insure I had ordered the correct size. They asked several questions about my daily shoe brands and sizes and inquired about my previous Kayland boots. After emailing back and forth a couple of times they felt comfortable about the size I ordered and sent the boots. When they arrived and I was still nervous about the fit. Guess what…they fit perfectly. Thanks AlexFactory (specifically Alessio) for the extra effort to insure the correct size was ordered the first time.

Best experience with an online shop so far, Alessio took the time to ensure that the shoes I got were the perfect fit, only wanting to confirm the order when I was sure of my shoe size.

The order was delivered reasonably fast and product arrived in good condition. The shoes were super comfy for riding and fit me perfectly.

No complaints!

Fantastic seller for this US customer! Placed a shoe order and was contacted by CS who let me know that I might want to order a size down. Order shipped & delivered fast after talking with them and fit just as they described. Fantastic prices as well. Give them your business with confidence!

I could not find Forma Terrain TX Enduro boots in my size in the USA . An internet search lead me to Alex Factory in italy . I placed my order and quickly received an email asking me to verify my shoe size and double check a few things so my order would be perfect. 9 days later UPS delivered the boots to me in Pittsburgh Pennsylvania ,US. The boots are fantastic and fit perfectly. I even saved a few dollars compared to buying locally which is nice. Great customer service and the transaction was no stress. I recommend them to everyone. Thanks Alessio 🏁🏆👍

I recently bought a pair of Gaerne motorcycle boots from AlexFactory. Alessio was fantastic, he went out of his way to make sure I was getting the correct size. After several emails he recommended a size smaller than I usually get as Gaerne are biggers sized boots. They arrived in Australia a week later and fit me perfectly. I cannot recommend these people enough. Thank you Alessio!

Well, Alex Factory, that wasn’t a long wait at all! My new boots came faster from Italy than I normally get in US domestic shipments. Your advice to go down to size 44 was exactly perfect. I love them. They fit like an old pair of shoes. I just returned from their maiden ride on my BMW r1150rt and they felt very comfortable. No sliding on pegs, soft feel on toe at shifter.

Thank you for your superb customer service and excellent shipping. I wish every company I bought from was like Alex Factory. You’ve reset the bar rather high!

My boots arrived safely today in a timely manner and I am so pleased with them.

They fit perfectly and are very comfortable, so a big thank you to Alessio for his advice regarding the size.

The boots appear to be extremely well made and of a high quality of both finish and appearance.
I couldn’t be more pleased with every aspect of them and of the service provided by Alex Factory (suppliers) during this purchase.

Alessio and the team were brilliant. Ordering boots online from a different country can be daunting, but they took the time to contact me to confirm my size, luckily, because i had it wrong. They arrived in a little over a week, shipping from Italy to Australia, and they fit perfectly. VERY happy, Thankyou team!!! 10/10

Needed new trials boots, took a few days to confirm order and size but once shipped it only took 3 days from Italy to USA. I'm sure they do a lot of business and for good reason, good communication and service is key.
I used their credit card payment system with some hesitation but its all legit and my credit card only charged me 6 bucks on $215 for currency exchange. Paypal will charge you more plus there is a store fee to use it.

I cannot commend Alex Factory and Allessio there highly enough. The level of care taken was unparalleled in ensuring that the boots I ordered were suited up to me. The delivery itself was prompt and the boots carefully packaged. The boots themselves fit like a shoe (literally). Incredible!

Excelent customers service.
After sending pants to slovakia it took just 7 days.
We solved small problem via e-mail... pretty fast replies.
Goods came well packed. Everything OK! He helped me with fitting pants to my measurements.
I recommend this seller.

The best experience I have ever had purchasing on the internet. Not only were they the least expensive, they were the most responsive to my needs. Amazed my packaged arrived from Italy here in south Oregon in 6 days with standard shipping. AlexFactory Rocks

Boots look excellent and has a great fit straight out of the box. Alessio Fava emailed a few times inquiring on shoe size before shipping which I think is awesome. Thank you and can't wait to try them in the trails.

Aloha, from Kauai, Hawaii

Great customers service. Alessio addressed a small problem personally and immediately.

The goods were is as specified condition and arrived on time as promised. They also send me a rebate coupon for a next purchase. Definitely will consider buying from them again.

Great customer service!! I just ordered some new Forma predator 2.0 boots and love them. Alex and his team did a great job explaining and answering any questions I had so I got a boot that was right for me.

I don't normally do reviews however in this case allow me... I Recently purchased a pair of Falco bike boots on line through AlexFactory.it as their prices were more than competitive, now as most will know sizing via online purchasing can be problematic but in this case Alessio at Alexfactory review my order and advised on sizing and cut of the product. I am normally between sizes however after submitting my measurements I was advised to up size, the item arrived in good time with undamaged packaging, to my surprise the larger size was a perfect fit and the item is of premium Italian production quality.. Thanks to Alessio for good customer service, product knowledge and professionalism and of course the 5% off voucher on my next purchase. I will indeed be using this business again for future purchases even if they are based 1000 miles away.... Mr Brown

My husband ordred a pair of Falcon riding boots from Alex Factory at the end of January. To be semt to. canada. From the momentof order to receiving in April. Only the best service. Hope you are all well!
Henri and Regina DeGroot

I baught a pair of ice climbing boots on Alex Favtory, they gave me good advices and the boots fit perfectly to my use and feet size.
I warmly recommend this shop.