Surprice Car Rental Catania

I rented from Surprice's airport location (look for indications for AutoOne, they are the ones doing the rental). I rarely leave reviews, but I have to balance all the negative ones. I had a great experience, friendly English speaking staff, new car and clean. Just the way car rentals should be. I booked through Expedia, didn't pay anything extra on site, didn't take insurance as I have it on my credit card. Their deposit is on the high side (1200€) and slow to be cancelled, but it didn't matter to me being on a credit card. I would rent from them again, especially considering it was less than half the price of everyone else.

The negative reviews Surprice Catania has is really out of place. I'm assuming that the people that wrote these reviews were quite rude to the staff and brought the wrong credit card.

You could try being nice to the staff and even with a debit card you might be able to take a car with from them. But i still advise to bring a real credit card ofcourse.

To end my review I want to say I had a great holiday thanks to the car I rented at Surprice through skyscanner, thanks to the guys at Surprice 🙏, I'll be back!

Not entirely sure what all the 1-star ratings are about.

They do try to sell you extra insurances at pick up, however this is a common practise. Just say you do not want any extra insurances and pay attention with the form.

We did everything the same we do with every car rental: full video of the car at pick up, and at drop off, photo of fuel tank at pick up and drop off.

All went smooth and there were no hidden fees.

The office could be bigger true, in the high season this probably leads to queues. This is part of the cheap price I suppose.

Would book again!

When you arrive at the airport call them and they will pick you up in 20 minutes from the roundabout. Everything was ok with the renting process, the car was very good and the price was the best. Book in advance to get the discount. Staff was friendly despite they're very busy.

I was worried seeing so many bad reviews, but their prices were better and decided to risk it. It all went well and according to plan. Called the shuttle bus from the airport and they spoke English. I did have a real VISA credit card (not debit) and a US drivers license so all went well. As all car rentals, they did promote extra insurance but they were not too pushy about it. Check in & out went OK. Would definitely rent again.

We chose Surprice Car Rental because of the low price. We booked through Check24. As announced during the booking, a credit card with PIN number was required. The shuttle bus from the airport runs about every 10 minutes. Since we did not know where the shuttle would pick us up, we called Surprice Car at the number previously provided. We got a good description of the pickup location (Terminal C) and appearance of the shuttle. The Car was in good condition. The return of the car was uncomplicated.

The only problem was that surprice car rental needed approx. one hour to pick us at the airport and half an hour to give us the car. But at this day someone managed this whole thing alone, so this was quite fast:-)
Besides that, it was awesome. Low price, we needed to contact them twice and both times someone on the phone helped us immediately. Also no problems with returning the car.
From me 5/5.

I don't know the reason behind the current low rating of the company. For me everything went smoothly, and people worked very well to deliver a very good and pleasant service. Yes, the location is not as good as with the premium car rental agencies, but I was picked from the airport and back with no issues.

Everything went perfect for us! As expected and communicated beforehand, we needed our credit card with its PIN number. The shuttle drove about every 10 minutes, when called and everyone was very nice. Also the Communication in English was very good!

A little complicated to find- go to terminal C, in front of it, there’s a roundabout, behind the sign pedestrian ban. All around the roundabout you can find small parkings P3, P4, P5… stay next to the P5 and call them that you’re there. They should send a big white van for you within 5-15 minutes.

Amazing experience, brand new cars and Alessio went beyond and above and helped us with the car return early morning. Big thank you!

Everything perfect, personal very nice !

Top!

Noleggio impeccabile. Unica cosa il trattenimento dei soldi della cauzione non può essere eseguito con Amex giustamente a causa delle commissioni di quest'ultima.
Avevamo noleggiato una 500 ma la compagnia ci ha effettuato un upgrade perché con molta lucidità ha stabilito che la fiat500 è un'auto a rischio furto in tutta Italia purtroppo.
Avremmo sognato un upgrade con una reneegade ma siamo rimasti comunque soddisfatti della vettura una c3 praticamente nuova.
Grazie ancora per l'esperienza e per la disponibilità. Mattia da Roma

Bardzo dobra wypożyczalnia. Alesio okazał się bardzo miły i kompetenty.
Za tą cenę nie znajdziesz auta. Oczywiście sprzedawca chce Ci sprzedać ubezpieczenie ale nie musisz go kupować.
Kiedy przeczytasz zasady to wiesz ze trzeba mieć kartę kredytową.
My zamiast focusa dostaliśmy grandland ale nie przeszkadza mi to.
Polecam w 100% tylko weź z sobą kartę kredytową.

Sehr freundliches Personal sowohl bei der Abholung als auch bei der Rückgabe, sehr geduldig auch bei großer Hitze im Büro... Die Übergabe des Mietwagens bei Abholung und Rückgabe ohne Schnörkel und sehr genau bei der Schadensdokumentation.
Der Shuttleservice vom und nach dem Flughafen Catania klappt super (etwa 3 Minuten Fahrzeit). Aus meiner Erfahrung ist die Autovermietung sehr zu empfehlen. Auto hatte wenige Kilometer Laufleistung und war in sehr gutem Zustand und Sauberkeit.

Aucun soucis, tout c'est bien passé, voiture neuve.
Il faut avoir une carte de "crédit" (pas débit) comme indiqué dans le contrat.

Ottimo noleggio: macchina nuovissima e personale attento e simpatico. Consiglio vivamente! Ritornerò

Diffidate dalle recensioni ,io mi sono trovato benissimo,personale educato e molto competitivo. Tornerò sicuramente

Ottimo prezzo!!!!
Mi hanno accolto Tania ed Elena, due veline bravissime, gentili ed anche molto belle. La mora e la bionda.
N.B. il noleggio e calcolato sulle giornate reali e non solari!
Se prendete la macchina alle 11 la dovrete restituire entro le 11.