IBC Bank

Good customer service 👍

Average!

Manager Jen is super disrespectful towards her employees, she’s on a BOSS rampage. Calling her employees “ idiots “ in front of customers. Super unprofessional from her and this seems like a regular thing. IBC should really look into this. Cause this is a matter of HR for workplace harassment.

This location always has issues with lines building while its clearly visible there are other staff present but not invested in assisting as many guests as possible but rather clocking in and doing the bare minimum. On 1/5/2023 the rep who answered me after my 7th time calling was so rude and arrogant talking down to me basically telling g me as no branch manager was on site I'd have to call again tomorrow. I then asked for the other teller by name and she asked to get my info which I provided the account name and phone # for him to call me back and she persisted on not listening to it where I have to repeat myself 3 times and she then tries to get my name but for what u don't need it. You already told me you're not going to even try and help me so just have him call me back and I'll handle my issue with him. Terrible first call today and I call back later In 30 mins and she still has a bad attitude and hangs up on me when I ask for her name to obviously complain

Horrible customer service and such unprofessional people working here who don't care about their customers

This is for IBC Bank Main branch. They deleted thir Google maps location due to massive complains they don't plan on fixing. They take very long time only 1 lady attending the Drive thru and the walk in. They are short on staf because they treat their Employees like trash. When you walk in THE MANAGER Mrs Garza is always on your face very disrespectful. And you can feel the negative energy and the tension!!!

Monica was extremely rude when i went to exchange my money, she said she wasnt ready for me when it was my turn at her window and she walked away.

Then i saw her chatting with her co workers when there are people besides me waiting in line. Horrible horrible service ibc, im glad i dont have any accounts with you guys. Monica maybe you should work like- oh i dont know, anywhere else 😡😡