Hy-Vee Pharmacy

They’re so helpful with everything than can be, they’re insanely busy but they slam through customers and are dedicated to helping with whatever they can.

They are all AWESOME. They care for all there patients. It is nice when I come to the counter and the staff knows my name. Andy Streit is an AWESOME store director to. He has AWESOME people in his pharmacy

Fine customer service, helpful and courteous.

Extremely well managed

Someone ALWAYS answers...If they don't know an answer, they will swiftly get it. I went to get the flu shot and 3rd COVID shot at the same time, Mike the pharmacist was awesome, patient, and it was very spacious yet private in the room we went to!

The pharmacy staff is knowledgeable and helpful in getting the lowest prices for your medications.

I miss Drugtown. In Marion. Never had to wait and it was so much more personal. I have been going there for over 30 years. That fresh food store is a choke and why did they put another gas station there? Waist of money.

Very slow at filling prescriptions. We constantly have to wait and they are never filled when we arrive at the appointed time to pick them up.

Not really a helpful place.

They must be really understaffed. I was told the wait would be about 20 minutes. After waiting 40, I got back in line and they had the prescription immediately, so I’m guessing they forgot about me sitting there. I only got one of the two prescriptions that were ready… I called to see about the other one and was put on hold for 10 minutes, so I went back and waited in line again. They apologized and are always very polite, but there is always super long waits and I feel like I have to bug them to get prescriptions filled.

I usually dont have issues but i found the clerk i to be unhelpful at best. I had filled a prescription for my colonoscopy prep online, and it gave me a date/time of later in the day pickup which i had preferred. I went to pick that and another prescription up and it wasnt ready. All i got was an "Itll be ready tomorrow" No explanation, no offer to see if it could be filled while i wait (which is what has been done in the past at any other hy vee (or any other) pharmacy ive used) Nothing. I asked what time tomorrow and she was vague at besr. Oh by 6 when they close. Well i need it by 3. She rudely said you could call. I never expected this kind of behavior and quite honestly im utterly shocked and disappointed to the point that I may as well go to walmaet to get my medications.

I came here to write a review and the first one I read was from a year ago and said the same thing I want to say. So I guess nothing has changed. We came in for a vaccine (which HyVee had CALLED ME about coming in for) and we finally did. We filled out the paper work, sat down to wait until they were ready. Nothing was said that "it would take a while so our patience would be appreciated." There were only 3 people waiting. 30 minutes later, we left, frustrated, to run my other errands and then we get a phone call from there asking about us getting the vaccine.. Did we leave? So we did go back AFTER our grocery shopping. When you go to a doctor's office, there is a sign that if you haven't heard anything after 15 minutes, please ask for help. All any of us want is to treated in a timely and polite manner. This did not happen.

Sitting in line at drive up. 6 cars.. No movement. Each car is taking over 10 minutes. Should have brought a book. Lots of thoughts just don't feel like swearing. I mean sharing.

I was under the impression that drive through was supposed to be fast but I guess you have to Be OK with waiting forever, hitting the call button about 20 times with no response and then when you do call it takes forever and three separate people asking you The same questions to get your prescriptions.

hinky - best word to describe - they don't know about fda recommendations they also refill even if you don't need med, refill too early or not at all. they are charging co pays when they aren't supposed to. Although this pharmacy is adults you have to baby sit the pharmacy which is fine if you only have a few medications but if you have more than 10 meds per person , work and have weekly to bi weekly doctor appts dont go here.

Called in 2 scripts Sunday, went in Thursday, only 1 was ready after waiting 35 minutes in line, clerk asked pharmacist about 2nd one, she said they figured out the problem and would process it. Had to go back 24 hrs later, waited 20 minutes in line,
"still in processing "!! Asked clerk if would be ready next day, she said "should be'!! I am now out of medication, lines are always long, it never used to be this bad!!!

So I love the employees at the actual store but the pharmacy is horrendous. I have gone without medication so many times and they have said "we don't have any prescriptions for you" when they do have them, they just don't bother to actually look because that would make too much sense and might actually be good customer service and they would never do that. I have just gone without my antidepressant for about four days, they sent it to my doctor four times and told me that they didn't have anything in their system for them to fill. Finally broke down and called my doctors office, incredibly upset, they called the pharmacy and of course, there it was! It was a different strength so they "didn't think to look for it". Really?! Didn't think to look for it? After they had told me multiple times that there was nothing in the system in my name. Huh. The last "lady" I spoke with treated me like I was trying to get a controlled substance or something, very snappy and rude and just treated me like garbage when I explained to her that my doctor ALWAYS sends in my script at the same time every single month, together. She was more concerned with getting me off the phone than trying to help me and that's not okay. I didn't have to go without my medication at all, and I wouldn't have if only one of the few people I spoke with had taken the time to actually look. It's ridiculous.