McGrath Ford Service

Josh was (once again) awesome! Friendly, efficient, and communicative, he kept me in the loop the whole time so I knew where we were in the process. I was early to my appointment, so it was a bit of a wait, but that's on me. Great service, no pressure, comfortable waiting area.

Went in to get the airbag recall repair done and was told it could be a few hours. I was offered a ride home with their shuttle service (great experience with both drivers) and was picked up within minutes. They finished the job about an hour faster than quoted and even put air in my tires when they saw the low pressure light on. Would recommend 10/10.

Quicker experience than originally quoted.
100% professional attitudes and as nice as they could be! Well taken care of by Brett with a follow up a day later making sure all was still good to go. I appreciate the team that took care of our vehicle.

Brett was amazing!! Great customer service!! Took my vehicle in to have check engine light checked and brakes repaired. Brett set up shuttle service so I could wait in the comfort of my home. Needed a new engine so was texted if had extended warranty. I replied yes and he took care of all the details of calling to find the company and contacting them. He found out was able to have a rental car while my vehicle was being repaired and went the extra mile to make all the arrangements for the rental. Then kept communication with me via text with updates on my car. When went to pickup my vehicle when it was finished he also arranged to have the rental returned so I didn’t have to. Thank you so much Brett for turning something that could’ve been a stressful experience into one with ease.

Had a recall on my airbag, they were able to get it done in just a few hours. I generally do all the work on my cars myself but in this situation obviously it had to be done at a dealership. If I didn’t do work on my own vehicles I would definitely consider taking them here, everyone was polite and even though it was in for the airbag (at no charge to me) they did notify me that my brakes needed replaced. I already knew they were pretty shot and have been putting off doing it myself but it was nice that they checked that for me. I declined the brake service as I am going to do it myself but they didn’t pressure me at all to have them do it which was nice to see, I know a lot of places would pressure you so they can get the money for it. Thank you again

Thorough car servicing, took care of one recall, car wash, signed up for 3 more service visits. Love Josh, Brent and crew. Answered my many questions, kept me informed during service, came to me when car was ready, sooner than I thought. Great Place and People!! Thank You for Snowflake's good care !!!! 😉😎

My paper work indicated the recall service had been completed and they sent me home. Not long after I got home I received a call asking me to return to make sure the recall work had been completed. Upon my return they discovered the recall work had not been completed and they then completed the the recall in a very timely manner. Thanks to their service tech my car is safe again!

I went in with a general idea of what might be wrong and in need of attention. McGrath provided a video of the diagnostic inspection that I could review and stood ready to answer any questions I had. This inspired confidence when I approved the needed repairs. The parts were in stock and they had me squared away the same day!

I’m more than pleased with the service at this location. Josh and the techs always go above and beyond whenever I bring my truck in. They’re always available whenever I have a question and get back immediately if they’re busy. I highly recommend bringing your truck to this location! Thank you for your professional service!

McGrath Ford in Hiawatha did an excellent job servicing my Explorer. They provided outstanding communication throughout the process. Brett did an excellent job explaining everything to me. I have been very satisfied for the service I have received.

I was stuck in Cedar Rapids, Iowa for a work trip. Truck broke down and the guys at McGrath Ford were awesome. Josh, the service associate helped me through the whole process and kept me updated. Although I’m not from that part of the country I would definitely recommend these guys and Josh, to anyone in need of repairs or basic upkeep and maintenance. 10/10 job for this business getting me back on the road same day and home that night!

Had headlights replaced. Had my appointment made late in the day and they got me in the next day. Brett was very helpful and informative. Love working with him.

The service was excellent. The communication via text was very appreciated. Josh Stackhouse facilitated my entire experience from start to finish. Thank you!

Check engine light came on. Called in the morning and they got me in that afternoon. They diagnosed the problem and replaced the bad part and had me back driving with confidence. These people are great.

I just wanted to say again thanks so much for the great work you guys did yesterday to get our car road trip ready and turned it around so quickly 😊. I had worked with Brett and Korey from service and being from out of town they really jumped on the car for us! Also having gone in for an oil change and tire balancing they actually discovered some tire damage, and finding that damage was key to safety!

The new-to-us 2012 Fusion Hybrid now with two new Kelly tires super smooth on the 150 mile ride home and it worked perfectly. She got 37 MPG averaging about 70 MPH😁👍👍

I wanted you to know that you really made a difference for us out-of-towners yesterday! This is why I trusted McGrath and in general Ford service departments.

Thanks again🙏

Took my 2016 Ford C-Max in for a mandatory recall. Josh, my service Manager, was very professional and pleasant. The recall was done very expediently and I was very happy with the outstanding level of service.

In and out in a day, the workers were very thorough about what they were doing and explaining. Everyone was extremely friendly as well, would 100 percent recommend.

Great customer service from Mr. Brett Merck. I received an email notification and a video of the actual service being done. What a different experience. Thank you very much.

Went in for a recall and the service manager ended up finding another issue that day. Didn't cost much to get it fixed. Very polite people.

My Explorer broke down on my way to Wisconsin. Had it towed to McGrath for service. Brianna was my Service Specialist, and she did a great job making sure that the needed part was acquired and installed. Had me back on the road the same day! I wish we had that kind of service back home. Brianna made sure that my delay was as short as possible. Thank you so much!