Budget Car Rental

Staff was very friendly and got us in and out quickly! Great vehicle for the price too. Easy process all around

The people here are super nice and helpful. In my previous pickup I took the car and after half an hour I figured out that the tires are a bit worn out. I returned to the place and they changed the car for me. Even I got a free upgrade from midsize to full-size SUV. After returning the car, they applied a promotion which was really unexpected :)
I definitely recommend the place. Keep up with the good job!

Overall, despite an unfortunate circumstance that I just experienced, Budget is/has been a reliable and incredible car rental company with great customer care for many years for me. My personal car was not stable/safe to drive home from Pittsburgh to NJ for Christmas, and made it ~40 miles after a botched Pep Boys repair (i know...my family mechanic was busy). So I was stranded at a Hampton Inn in New Stanton right off the PA turnpike but...Budget Car Rental to the Rescue! The guy who helped me was super friendly & informative, and he set me up with a new and really clean metallic grey Camry. As a lifelong Camry driver, I was excited to get to NJ in this beauty of a car for Christmas well before the winter storms. However, the car RPMs were jumping up and down and the steering was unstable as well. I white knuckled for a bit, and again, after roughly ~40 miles, pulled into another Hampton Inn (the one in Somerset, PA saved Christmas, see review). The nightmare from there summarized: I called the same Budget location/spoke with the same guy who provided the car & expressed it was unsafe, he doubted the car had any issues/somewhat disregarded my concerns/safety, said he test-drove it, I said "Yes, around the parking lot, not the turnpike", he bit his tongue and admitted this was true, provided a tow for the car and then haphazardly extended my rental from Friday 12/24 until Monday 12/27, he said "Whoops" and confirmed that he reversed the extension. The Customer Support Team was extremely helpful, apologized, logged the tow/correct end of trip, and corrected the spelling of my email (At the point of sale I handed the guy at the Budget location my phone with it typed out to ensure proper spelling...Yikes!). I woke up today Monday 12/26 and the bill was triple (~$1k). I read all the fine print everywhere, and although one individual dropped the ball, "Broke the Budget", and I was left stranded, one individual does not define a really great company. When I followed up, the District Manager/Airport Manager was an absolute superstar and consummate professional. She was an incredible listener and communicator and showed genuine care for my situation. Chelsea is a prime example of the company's mission and core values; provide value, care, and reliability to ensure ultimate customer satisfaction, and utilize creative problem-solving when necessary to achieve this goal. Budget really rose to the occasion and helped make a difficult situation much easier. I'm truly impressed, and will be a customer for life! *3 stars changed to 5 for incredible customer care and problem solving*

Very friendly and moderately conversational concierge. Vehicle was ready when I arrived, checking it out was seamless (prepaid though). The vehicle they gave me was clean and peppy and handled like new. No issues on a long road trip. Checking back in was quick and efficient. I compared to enterprise before renting, and for the middle of the week, I was given a better rate. I definitely recommend them, and would use them again.

Excellent experience! We rented a mid-size SUV from budget for a few days. Check-in was quick and easy. They were able to use my USAA debit card at the Latrobe Airport location to do the additional hold of funds in case something happened.
I purchased rental insurance when i reserved my rental and the gentleman who handled pickup and drop off went over everything with me.
Drop off was super easy! I wrote down the mileage before I went in dropped off the keys and was on my way.
I did a video walk around of the car at pickup and drop off just in case there were any problems but we've had none!
10/10 I would recommend Budget at this location and we look forward to working with them again in the future!

I had picked up a rental from Budget at the Pittsburgh but the seats were very uncomfortable for my back. I stopped by the Latrobe airport location and they were super nice and were able swap it for another model that was much more comfortable. Thanks!

If you fly in to Arnold Palmer Regional Airport (Latrobe PA) your flight probably will get in after the rental car counters close. Join FastBreak with Budget and they will arrange for your car pickup through the security people there. The manager there called me the day before my flight to verify I would still be on the flight. Car was clean and full if gas. Great customer service there. Highly re moment using then and will use them again when I need to fly there.

Lady at counter was exceptional! Went above and beyond service 5 stars for her! Vehicle was new and plenty of room for the trip!

Great experience from reserving it to being able to pick it up.The staff was friendly and knowledgeable.

Lynette has to be one of the most kind, helpful person I have ever had the pleasure dealing with. She went WAY beyond her job requirements and it is truly appreciated. You will not be unhappy with this Budget facility and for sure not with Lynette. THANK Lynette for helping me with my car rental last night!!

The 2 service staff we dealt with were very friendly. The car happened to be a new one which enhanced the experience as well. Our online ordering process was convenient and easy.

Staff was very helpful and kind. Car was in excellent shape and unlimited miles. I had to travel quite a bit! Had no problem checking in or out. Need longer hours though.

The suv we rented exceeded our expectations. It had lots of great features which accommodated our family of five. Staff helped walk us through an after hours rental and was very helpful. Over all very pleased!

The agent was very efficient and helpful at Latrobe Airport rental. We got a great car for a very good price!

Great customer service when picking up the car. They upgraded me to an SUV and traveled to the outer banks and back.

Rental agents at Latrobe Airport both during pick up and drop off were very professional, courteous, and knowledgeable and made the experience simple and pleasing.

Great customer service and the we really liked the vehicle we rented.

We were put very pleased with the vehicle we rented and how easy it was to pick our rental vehicle up at the airport

The rental process was very simple and we had an amazing vehicle that fit our needs

Helpful and pleasant. Went out of their way to help me out when other rental companies wouldn't even try.
Thanks for going above and beyond!