Promise Health Plan CA

I wanted to take a moment to thank you for the wonderful service your organization has provided for me. Since the beginning of my experience with Promise Health Plan CA, your team's professionalism and attentiveness have impressed me.

Great doctor also very clean and sanitized

Great service, thanks. Special thanks

It's a long wait when calling to speak to someone on the phone either in Lancaster or Palmdale. It's rare when they pick up the phone right away

Appointment went smoothly with Dr. Santz

There is usually a wait time longer than an hour every time appt or not

My boyfriend has been calling this place for months and because they haven't answered he has given up trying to contact them. I just tried to call here and no answer. This insurance sucks.

They never answer tge phone its so annoying and they give you appointments way to far when u really need them soon im going to change my plan and not coming back to them 😠😤

I was reading the reviews and I agree with all of them I had a 9:45 appointment. And by 11:15 still wasn’t seen ask for just a refill and it took me to leave and come back twice just to get a prescription if you have paper work that need to be filled it takes forever been calling for 2 weeks for a discharge folllow up no answer when you do finally get in the back you have to sit back there for hours appointment means appointment..... Sad

I wish i could give a zero star. They lie about apointment times. I was shceduled for a 11:30 am appointment and arrived at 11:25 and was told my appointment was at 11 am although i had the appointment paper and a voicemail that said 11:30 i still wasnt seen. I was told they dont make appointments after 11 but a lady behind me came in for an 11:45 appointment and they took her in. Prior to that i went in for a walk in appointment at 8:30 and was told they were not taking anymore appointments although walk ins dont start until 9 am and there was nobody in the lobby waiting. You also Can never get anyone on the phone to make an appointment when i walked in to make an appointment without even looking at the computer she tells me they dont have anything for the next 2.5 months or longer. Although over the phone i was able to get an appointment within two weeks. On a different occasion i had a staff member come in my room and tell the dr. that someone else was waitingfor him and he just walked out i had to walk out of my room a little later to find out that he wasnt coming back to my room 😤😤😤

They Never answer the phone. Like other reviews stated. If I could I would give them 0 stars. Can’t be seen by anyone because they don’t answer!