Verizon

So I went into Verizon on Friday 12/8/2023 when I suspected there was fraud on my account rendering my phone service useless. I was greeted in a timely manner and immediately put in the queue. Within 20 minutes Dawn came to help and helped me through the entire situation with the store manager, Chris. They helped me call into corporate and the fraud center and with the utmost professionalism ensured I was speaking to the right people at the right times. Now this was taxing on me as there was a lot of holding, but both Dawn and Chris continued to check in on me and guide me through the process, while also offering friendly albeit still professional banter to keep me cool and calm until the process was complete. To Chris keep up the consistency sir. You're running a great ship and really putting a positive spin on a company that has had its lumps over the years and thank you for the recommendations! And to Dawn, keep up what you are doing! I mistook you as the manager for a reason and that is because you were so professional and knowledgeable. Keep up that good work guys!!!! Great experience overall and if you need help definitely consider going to this store even if it's out of the way!

Great customer service! Brionna was a great help and answered all our questions! Loving our new phones!

Very good experience. I was due for an upgrade and Janice helped me. Very patient, answered all of my questions and I left super excited to have my new iPhone 15 pro max!

Came in due to my screen being half cracked from dropping it accidentally and the gentleman that helped me was great, I can’t recall his name brown hair down to about his forehead. Was not trying to upsell me on anything and was genuinely just such a help. Walked me through the entire process and gave me some pointers on my phone going forward. It’s always greatly appreciated when someone knows there job well and goes above and beyond.

Some of the best service I've ever had a Verizon store the gentleman that help me his name was Jay very nice very helpful. If there was a way to give him some kind of you know credit or whatever via Verizon I would

Stopped in today because my old phone broke and I needed an upgrade. Jay was so attentive, friendly, and helpful. He went above and beyond to make sure I got the best deal. Seriously, give this kid a raise.

Nick Woodward did a spectacular job getting my wife a her new Galaxy for Valentines. He listened very well, and answered all of our questions. He gave firm and clear expectations of Verizon's features and benefits. Thank you to Nick and his Manager.

Ask for Austin!! THE BEST! 10/10 stars. Patient, helpful, and excellent customer service! Was in and out in 30 minutes. Will never go anywhere else!

Great experience, and really friendly staff. My salesman John was easy going, and helped me efficiently make my purchase even though his shift was ending shortly before I arrived. He took his time and helped me save on some much needed extras. Great store experience I normally dread!

Seth was a wonderful person to work with at this store on Walden and union. Great person and explained everything. Will always ask for him. Great service!

Awesome Experience, Dejon Robinson was extremely professional when he took care of me. Amazing experience ask for him and him only.

The outlet that I had gone to was a spinoff of the big ones it was a problem that I was having with my phone in regards to a program that would not get off my front page no matter what I did I went in and I talked to a young man called Iman he was very helpful took my phone asked me what the problem was I explained to him what was going on and I'll say within the time I counted five he had it all taken care of for me I was very grateful that I had gotten someone that had know what they were talking about and doing if I should have trouble with my phone's again I would not hesitate to go to the store outlet and ask for for him. Imam was very polite and very courteous he is the manager of the store 😀

Mern helped me on Black Friday and he was a joy to work with. I was there to get a new phone and he made sure I felt informed and gave me multiple options to choose from, with no particular pressure to focus on a specific phone, just one that fits what I needed. Anissa and Cassandra really helped out and made it feel like a team-effort to make sure I left happy. I was there for 2.5 hours and the team made it a pleasant experience vs. just another Black Friday horror tale.

I am used to terrible service in the NYC area where I live, and this was a welcomed breath of fresh air. Thank you Buffalo!

5 Stars all around 😀👍🏻

Janice was extremely friendly and helpful adding a new line to our existing plan. Would definitely recommend working with Janice next time you go to this store

Resolved my issue. Store is operating in a limited service capacity to manage covid-19 so prepare to wait when going there. Staff are friendly, and attempt to service quickly. If you're poised with your questions, you'll be in and out. Store stayed open to service line if customers past the closing time.

From the moment I walked into the store I was treated with respect and acknowledged immediately. I was assisted by a sales rep who was not only friendly but went over different options with me in regards to the differences in the two phones I was comparing. I ended up leaving with a note 8 which I am completely satisfied with.

I had an amazing experience with Evan! He was incredibly helpful and thorough. I’ve had terrible experiences in the past with different phone carriers, so going in my expectations were unfortunately not high. But Evan was great in working with me and getting me set up for my new plan! Couldn’t say enough good things about him and the way the store has been working in regards to new protocols! 😊

Needed an upgraded phone and accidentally got one of the best new models. Sounds dumb but that's how I wanted it. Easy. No work on my end. They transferred everything over and I ended up getting out of there in under an hour with total satisfaction.

They let me return my not working "ring" security system. No hassle. Made the experience good. I pay 110 dollars a month for one phone line that's a little high but customer service experience is worth it

Had issues with my phone. Tyrique got it fixed in less than ten mins and I was on my way ! Definitely recommend him and this store for great customer service and fast turn time ! Definitely will be returning.