Firestone Complete Auto Care

Went this morning and appointment was at 7am and gentleman said 8am so I was okay with it. He looked at my rims and wheels and he said their shop can’t do it because it May scratch up my wheel. I respect and appreciate the honesty. Instead of just making $$$, he was honest about it and told me certain tire companies will have the right machine and unfortunately at their shop they do not. Honesty is key and it seems like a few and far between nowadays. Thanks sir.

I have been a Firestone customer for over 20 years. Some stores are better than others - one in particular, I avoid all together. I had my vehicle serviced at this location for the 1st time. Very pleasant experience. Dropped vehicle before opening - explained what I needed and left key in convenient drop box. Vehicle was ready before noon. Communication was great regarding progress. Work performed as expected. No complaints - this will be my new go to location.

They offered me very quick professional service, even though I was only there for a simple state inspection. That alone is worth recommending giving them a shot. The reasons for the high ratings are the result of how I saw the manager handle his crew to help a proverbial damsel in distress. A young lady had come in and was clearly stressed out, asking if they could help with a flat repair. The manager immediately went into action and so followed the crew. The young lady waited inside the lobby with her young baby and father. Joey Henson's crew had her tire fixed faster than my inspection. The relief of stress I observed on the ladies face was memorable. She then went to grab her credit card to pay, instead Manager Henson handed her back her keys and wished her safe travels. She left truly changed by the kindness shown to her and so did I. I assume that she feels like she received an amazing deal, which she did, yet all of us who got to enjoy the laughter of her daughter left richest.

If you are looking for a compassionate and honest manager who will take care of your vehicle quickly and efficiently, Joey will not disappoint you. We consistently receive exceptional service here. I highly recommend Firestone in Georgetown.

So Awesome, nice and fast in checking out my car.
They Spoke with the Ford company close by and understood my dilemma since my car was not driving right, All of this happened while trying to move. I would recommend Firestone Georgetown to anyone.

Your Mgr Joey was very professional and quick to diagnosis when our cars engine lite came on. His team was able to quickly fix it and was also able to get the oil changed within 2 hours. These guys rock!

The staff was friendly and helpful and took care of me right away. They even answered questions about services for our other vehicle. Prices were excellent and I didn't feel like I was being taken advantage of.

I was really pleased with the customer service at this location! I had several questions and instead of treating me like I am dumb, the representatives took the time to explain everything to me. I was hesitant about the need for one of the repairs and they also explained the severity of the issue and other options. I appreciated the willingness to walk me through it and the transparency. In the end, I ended up going through with all of the repairs and I am happy I did because every issue was fixed without a problem!

The manager here was very respectful and managed time very well. They gave me advice on my car as far as maintenance goes. I will continue to use this location for my future automotive needs.

Attendant, Tevin, was professional and courteous. Gave me exactly what I asked for and my vehicle was done relatively promptly for a same day Saturday drop off.

My dad and I had a flat tire an hour and a half before closing on our 12 hour drive back home. Kevin got us in as soon as he could and was extremely helpful. We were only there an hour due to other cars they were working on, but that was perfect for me! We didn’t have to get a hotel and wait until the next day and Kevin was very quick at fixing it.

Excellent service. I went in without appointment with dead battery. They saw me right away. I was gone in less than an hour

The service was done very well with providing all the details. But, it took more time for the service than expected

Super friendly staff, considerate about time and charges, kept me informed every step of the way. Really went over and beyond!

As usual Firestone did NOT fail, git me in early and on my way. Anytime I have a friend ask where to take their car, I tell them Firestone!

We love this store .. Joey and other staff members are very helpful and understanding of what we're needing done

Very fast service. The Team in Georgetown did great job.

The person I talked to about my car showed that he cared and understood my concerns. My car was repaired within the time frame given. I just wish Firestone could give some discretionary discount when repairs are above $1400.

I just ask to have quotation. Very impressive how the guy answer and offer to have my car so fast. Great job, but the price was not my election.

After some confusion with the online appointment, Joey the manager was able to squeeze me in for a quick fix and replace my tire valve stem. He was understanding and extremely helpful.