Verizon

Very patient staffer helped me when I was beyond frustrated setting new phone up. Took care of everything while I walked a few doors down to eat.

I had a wonderful experience at this location. When my old phone died, I went in to purchase a new one. I am a senior citizen and don't "do" a lot of technology, but still working and being on the road most days requires I have phone on hand at all times. I primarily dealt with Adam and Brad, but all of the employees were very polite and attentive. My questions and concerns were answered with a smile. I got my new phone and was back on the road in a reasonable amount of time. I applaud them for their helpfulness and patience!

We were told by a tier two Verizon tech to return a brand new iPhone to this exact location because it was defective and they could not activate it properly after multiple attempts. After having spent four hours on the phone the evening prior and chatting with tech assistants who tried to diagnose this issue, the phone was brought it to THIS location as instructed by the company for an exchange. My parents were treated poorly by the associate (who’s name appropriately rhymes with “jerk”) — belittled at first for even thinking that a phone could be defective and sent home after having paid some kind of mystery fee of roughly $29.99 to be told that the phone needed to be returned to ANOTHER location and exchanged. After four hours and four different people at Verizon telling us that was the case to begin with, you could say we were pretty frustrated. To make matters worse, the phone number listed for this location is a main 800 line, so you can’t actually talk to a human that works at this location. I couldn’t get answers on why my parents had to pay a random fee to be sent back home with a still VERY defective piece of equipment. I’m all for playing by the rules, but this just seems like a way to nickel and dime those who may not know the ins and outs of tech or the activation process, and that’s a shame. I had to call corporate and complain about this one. We’ve been customers for over 20 years, and I know Verizon isn’t that hard up that they can’t just offer a simple exchange for a faulty device free of any additional charge.

**UPDATE** after spending another three hours on the phone with Verizon, we returned to this location as instructed. Adam was amazingly helpful and was incredibly kind and supportive of my parents. He tried what he could with the phone and didn’t question that it was defective. He listened to us and went above and beyond working to make this experience a good one. Give this guy a FAT bonus!! Thank you, Adam!! Verizon is lucky to have you.

Such a great experience! We went to upgrade our current phones and were immediately greeted by the store manager Adam. Service was great, he
was very knowledgeable about the phones we were interested in. All of our questions were answered and phones were immediately available. Thank you Adam we couldn't be happier with our phone purchases and accessories!

I had reservations about coming to a Verizon Wireless store after most of my recent purchases from their authorized retailers but I was happy with my experience. Given it was a government holiday the store was a busier than normal but my name was added to the queue to meet with an associate. I was greeted by Conrad who was happy to help me and answered any questions I had. He was quite knowledgeable in the product and didn't sway my decision to choose a product over another. Once I decided on my new device Conrad was once again more than happy to help me with the set up. Overall extremely happy with my experience at this store!

When I first came in all of the worker had other customer so I waited my turn. Once I was helps the guy was very nice and knowledgeable of the problem I was having with my phone. Apperently all it needed was a SIM card and it was a quick fix. He was chatty and kind while we waited for the phone to update. In the end the help was free! I like this new location!

Attitude is everything...try to have a positive one going in. I know without your precious phone your little world feels like its crumbling to the ground but there is hope. The team at this store will help you. Try to be good to them. They don't make the rules they just play by them. Pay for the insurance its worth it. Over the three days I dealt with this store, everyone and I mean everyone was nothing but nice and helpful the entire time,from getting me a replacement asap to helping me get my old phone charged to transferring my info. Thank you Jennifer! (You do rock!!!....) and thanks to you all for your help...

Went in on Sunday for a new phone, Brad was a huge help, was in and out within 30mins

Manager was very helpful. He took extra time and effort to resolve my issue.

Raphael was very very helpful. He was knowledgeable friendly offered to help us with some questions well another customer was getting their phone loaded. Very impressed and no wait

Kirk helped me upgrade my phone, quick and easy!

Got me all squared away. I used to visit the other retailers but Conrad was a great help that figured out my issue and got me into my new phone.

The young gentleman that activated my phone was very helpful. He is an asset to the team and Verizon. Clean store, not much of a variety of accessories.

Went to pay my bill. The gentleman was very helpful

I love Verizon but they can't give me the deal I need now for service. Been with Verizon for about 20 years

Great service and the young lady that set me up with a new phone was awesome. Her name is Kee.

Ty was adorable....could not have been more patient and pleasant. He is superior.

Can’t say enough great things about my experience! Shenise was amazing and so helpful!

Great service was in and out in under 25 mins with a new phone.

Zach was a pleasure to work with and provided excellent service!