Generations Behavioral Health - Geneva

My mom was placed at Generations Geneva recently for a month. Best care and staff ever!!!!. I’m beyond please with the director of nursing Megan, her social workers Pam and Maria. Nurses and nurses aides. Phenomenal staff. Very knowledgeable, and we finally now know what has been wrong with my mom the past 72 years!!. I can’t thank this team enough!!.

My father has had a very tough year and has been multiple facilities in the last 11 months. His most recent stay was at Generations Behavioral Health in Geneva. From the initial intake call to his discharge the entire staff was wonderful. They communicated well, listened to family concerns, asked thoughtful questions about my father to give the best quality care possible and truly worked with us to try and figure out the best treatment plan for him moving forward. It is really hard to find facilities that offer this type of care in the mental health world.

The staff and care is absolutely fantastic. I have sent multiple patients there and am please with each outcome. Kudos to Generations

Geneva rocks!!!!

This facility has great staff well most of them especially Tracy, RN she’s an awesome nurse, Megan, NP and the Social worker can’t remember her name but they made me feel very comfortable with my dads stay there. They made sure they informed me of everything that was needed and kept me updated with my dad’s care. He even said, “he loved the staff and the young lady with the purple hair was so sweet!” Thank you for caring for my dad!

Based on the number of bad reviews, they clearly don't care about patients or supporting the families of patients so this is probably pointless. But hopefully I can save another family some stress. No one ever answers the phone or calls back, the social worker, Pam, is the worst of all. The only items my mom went to this facility with were the clothes on her back, her glasses, and her wedding ring. All she came back with was a pair of glasses that weren't even hers. Visitation time is very limited and they make you feel like an inconvenience. This feels like a place to just go to die, not get better. Sadly, the best thing that happened for my mom was a terribly neglected UTI that landed her in the ER so she could escape this hell hole. Advocate for your loved ones because no one here will!

Update: Miraculously they sent back the wedding rings! No one called back to say they even found them, they just showed up in the mail. But hey, it's the only thing that was irreplaceable.

Made appointment at 1:00 to see a loved one, rung the bell until 1:30, when speaking to the nurses station on the phone they told us “the bell is broken and you’ll have to wait until staff is finished with lunch” when we clearly set an appointment over the phone for 1:00. staff was very nice and understanding, clearly organization is a problem here

Medicated a family member for a non-existent condition (without our permission) and told us his complete deterioration in behavior was the " new normal", and then actually snickered. Was astonished by this behavior from a health care professional. Terrible at returning phone calls. Not responding to several requests for copies of medical records. Do not send your loved ones here.

⚠⚠⚠⚠⚠⚠⚠WORST MENTAL HEALTH FACILITY EVER. They torture their patients by never giving them their meds. Or giving the wrong medications. I have a seizure disorder and have to take a pill every 12 hours. I went three days without my medication and almost died from a seizure here. They were holding me down and said my lips were blue. They transferred me to St Elizabeth’s with someone else’s medical records and I ended up in the cardiac ICU with heart damage because they sent someone’s else’s files with their medications not mine. THIS PLACE ALMOST KILLED ME !💀💀💀💀 I tried to sue but they must have big lawyers because I couldn’t

My father was in here for about two weeks, worst place ever. Went to go pick him up, this l think nurse I don’t even know didn’t say one word to my aunt and me, and just walked my dad out and gave us paperwork no explanations or anything on it and walked back. Pathetic excuse for a I am not sure what to call this place. On top of that, went to go pick up the medications they were supposed to call in, never called them in till the next day! And they weren’t even correct! This place needs to be shut down. Poor poor attitude from people who work there. My dad complained about everything and he doesn’t complain. Somebody get these license taken away from them before they hurt somebody. Pathetic place. Every time I would call nasty attitudes answered the phone. Overall bad experience. Do not I repeat do not send your loved ones here. If there was a number I could report I would call 110% embarrassing. This place was horrible to communicate with, wouldn’t call me back or my aunt, no details on treatment, no understand of anything. Seriously just read all the prior reviews, why isn’t this place shut down? Clearly no body knows what they are doing who works at this facility. I hope this review reaches you guys and you decide to step your work ethic and caregiving up, or I advise you to find a new job where people’s loved ones aren’t in danger.

The actual care givers were dedicated and caring.

The front office staff is impossible to work with.

Two social workers who do not communicate with one another about their patients or cover for one another in each others’ day off.

Their goal is to find a facility, any facility, that will take the patient when they are discharged in two weeks. Once a totally inappropriate facility said “yes”, I was left on my own to find an acceptable facility for my wife. They didn’t even apply to the facility I requested or the one that actually took her - they knew who wouldn't turn anyone down and closed the file.

Please do not send your loved one to this facility. They will not work with Alzheimer/Dementia patients. As soon as a patient gets confused and frustrated they give them a sedative. I specifically asked that Ativan not be used on my father and they ignored me and wondered why he was getting more agitated. They Directors would not give me the time of day nor return any of my phone calls. I could not get a doctor or nurse to call me back. They take away their dignity and ability to take care of themselves and will not work with their triggers. My father WALKED into that facility and 15 days after he left he passed away. Something happened there to accelerated his passing but cannot prove it.

The staff was hard to communicate with and it was a terrible experience for me and my mother. It was like a prison and scary for my mom, and frustrating and stressful for me because they wouldn't communicate, educate, or relate to me concerning my mother's treatment.
I could go on and on, but if you take a loved one there, make sure first that you get to sit down and talk with them about what your loved one needs, what they plan to do, what to expect, and how to deal with it at home. I wasn't given that.
It was a 12 day nightmare for me and it affected my mom too. She wasn't herself when she got home physically or mentally.

The doctor there has no clue what he is doing! When I was there they tried to overdose me after I continually told them I can’t take that high of a dose because i was on that dose before and my blood work comes back with too high of a level ! I left there 3 days later and never did get the right meds! Then on my discharge papers they put a diagnosis that definitely wasn’t right and they never even gave me any meds for that diagnosis! Very very unorganized facility!!

My girl friend was sent suddenly by a local hospital to this facility that was one hour and a half driving from where she lives.so she was transferred with no clothes or things she will need during her stay at this behavioral hospital .I called them the very next day and asked them to let me talk to her to see how she is doing and to check what she needs ...the receptionist keeps saying in a rude and disrespectful way that i need the PIN to talk to her or visit her .Ok ,but who is going to give the PIN ?and they say the patient is the one that has to give it to you .This does not make sens at all because the patient is not mentally stable to know about this and to do it!!!!!also the patient is most of time sleeping and there will be no chance to get the pin and that what happened with me .In fact today my girlfriend was discharged and she was worriying why we did not call her or visit her because she did not know that we need the PIN for that!! for some reason my calls go to voice mails if not answered with a rude way! and even we took a bag of clothes to her that i guess they never hand it to her or may be placed in her room without telling her it s for her .she did not take a shower for 4 days because she did not know she had clothes (that means she did not receive the clothes).The service was a nightmare and the receptionist hungs up on me as soon as she knows about whom i m calling ....worst ever saw!!!!!