MonkeySports Superstore - Derry

The staff down at Monkey is absolutely second to none I brought my Easton skates down today to get fixed they told me they can do it but it might not work. So I expressed that I only skate twice a week and that I don't want to spend alot of money on skates I tried on what they recommended and bought the skates. I highly recommend this place for all your lacrosse baseball and hockey needs!

This store has been my “go to” sports equipment location for the past 5 years. Their Hockey, Lacrosse, and Softball (I hope they one day add Field Hockey!) selection is extremely accommodating for every level athlete. During EVERY visit, the Staff is very knowledgeable, attentive, and helpful, particularly Mr. Johnny O’Neil. Recently, my daughter who is away at prep school, broke consecutive hockey sticks in back-to-back games. Johnny was able to quickly query a company search, locate the sticks, and have them shipped to my daughter before her next game! This is one of many examples that I have had over the years. I have always been extremely pleased with the quality of “old fashioned” customer service these employees provide. Johnny O’Neil and his staff have incredible knowledge and understanding of the products they sell. And it is obvious that they believe the customer comes first. Because of his efforts, we are always able to find exactly what we need, and I am very satisfied with all our purchases over the years. To say that I will continue to visit this store in the future is an understatement. I not only continue to shop at Monkey Sport-Derry, but I call ahead to make sure Johnny is working! And I always highly recommend this store whenever I can so that others can benefit from the same attention to detail that we receive. This store is a model for outstanding customer service, professionalism, and product integrity, particularly Johnny’s style of customer service. For Johnny, as well as the other employees at the store, please know that your efforts do not go unnoticed. Monkey Sport-Derry, NH, you have put together a great team that makes customers feel respected and valued, thank you!

Third round of testing out skate fit for my 11yr old was the charm. The monkeysport representative Nathan met us as we walked in and offered his help with finding what we were looking for. He help us work through the skate fitting process. He start with scanning her foot to determine the proper size. He then shorted through what they had in stock for the size and fits we needed to try on. Nathan was knowledgeable about the differences between skate brands and models, which helped us end up on a proper fitting skate based on my childs foot shape/type.

Advanced level skate are not cheap and with Nathans help, we were able to make an expensive purchase with confidence.

Thank you

Went to Norton Store on a busy holiday sale day. Bought skates at great price, but the fit was wrong. I brought the skates to the Derry store where they remolded, punched out, and did what was necessary for boot to fit comfortably. They rectified the fitting free of charge. The Store Manager J was great and extremely helpful, even admitting to short staffs at the Norton store causing the lack of service/fitting in the first place.

Great Staff and a great in store experience.

I called the store on December 5, 2023. An extremely helpful and friendly person named Mathew helped me. I was inquiring about a goalie stick and he spent over 20 min trying to help me. He was extremely knowledgeable and was very patient with me. It is a pleasant surprise these days, to have such great customer service. I was able to feel comfortable with my purchase. Thank you again, Matt.

Excellent customer service regarding broken sticks. Great advice from floor sales re: hockey helmets. Love the shooting station to try sticks. Best store for hockey in NH.

I was in 2 weeks ago and bought a stick for my son. Same day he played in a game and the stick broke 5 min in the game. I spoke to Nathan and he was wonderful to deal with and really went the extra mile for us. I appreciate all he did to help us. We will be back. 10/10 recommend!

We visited the store to buy skates and we were assisted by Colton Shimp. He is an asset to the Derry Store. He was patient, knowledgeable, and very helpful. His knowledge of hockey gear and customer service skills are second to none. In a time where finding good help is hard it was refreshing to interact with such a driven young man!! Thanks again for all of your help

Took my son in today to get new skates. Laurent, the sales associate that helped was super knowledgeable on the product and very helpful. One of the best retail experiences I have had in a long time. Highly recommend!

Went in to sharpen skates and was checking out sticks. I asked Alex for some basic info on the differences between sticks which he explained. But he offered to demo the sticks in their shooting cage. He then gave me some shooting pointers. He is an amazing teacher. He spent 10 minutes giving me pointers on shooting, lifting the puck, mechanics, etc. He made my day and I can’t even explain how helpful his pointers were. Incredible customer service. Laurent at the check out register was also extremely helpful. This place just totally blew me away and earned a 5 star review. Exceptional customer service!

Brenden was extremely helpful in picking out a new baseball glove for my son. He was very patient and spent a lot of time showing us all the different options and showing us how to make adjustments to make sure the fit was just right. He was extremally knowledgeable and able to answer all of our questions. My son left very happy with his new glove.

Best Place Around!!!! Super friendly knowledgeable staff. Son has an out of state baseball tournament in a few days. They were able to repair his glove quickly and did great job.

Awesome experience, I went in to get my skates sharpened which quickly turned into them needing new blades, and finding out that they don’t make new blades for 13 year old skates…

Nathan was a huge help, super knowledgable, and knew how to fit the perfect skates for my feet.

Highly recommend this place if your looking for any hockey gear. 10/10

Getting fitted for skates was awesome, the guys at Hockey Monkey are awesome. Johnny O was great with the fitting of the skates and helping get stick choice dialed in. It’s ran by players and people who love the game.

Johnny the manager took very good care of my friend and I. He was very flexible and understanding of our situation. I will be coming back and shopping here from now on. I was checked out by josh and connor, great people and very conversational.

Nathan was incredibly helpful. Very knowledgeable about the products and the sport itself. With his help I found the best skate for my specific needs.

Bought an Easton bat last spring. Had a great experience with the salesperson. Was able for my son to test the bat in the batting cage. After a few months, the bat broke and that is when i became a loyal customer. The team at monkey sports contacted the manufacturer in my behalf and I was able to receive a replacement bat. This was above and beyond What I expected. Thank you Joshua and John!!!

I just want to give a huge shout out to John and his staff over in Derry. Thank you, Monkey Sports for your sponsorship of our NH Diamond Dawgs team and helping support our week in Cooperstown NY. This experience would not have been possible without your help and generosity…much thanks!!

Great staff that are really focused on customer service. I first connected with Ryan who helped my 9 year old find the perfect hockey stick and he really listened to his needs and identified a few sticks that might be the right fit while explaining the differences to him. He then spent time with him in the hockey section looking at his shot and helping him notice the differences. I then ran into Josh with my 12 year old who gave the same service to help him upgrade his baseball glove. I was so impressed how they both really listened to my kids and made them feel important. Some of the best customer service I’ve ever gotten! Thanks, guys! We are grateful for your support and we look forward to our next visit!

Matt K (Kirk) was awesome. These guys were recommended by our hockey director and he couldn’t have been more right. I’ve been going to PH for years but this year found they didn’t have my sons TACKs. Monkey was the only one around that had the skate and the fit. Automatic win. But Matt made the experience great. Super knowledgeable (the whole staff actually) and clearly took great care and put a lot of thought into understanding what my sons unique foot shape needed for proper support and comfort. He made some recommendations, tried some ideas and listened closely to what we needed.

Head to toe, a great experience. And the product selection is excellent. Thanks Kirk and team!