Cadillac of Novi - Service & Parts

Thank you Matt Burrell for all the hard work and patience shown to me in finding the right XT5 for me at the right price. You really made the process so much easier and I know this will be a lasting relationship. I plan to share your contact with friends and family. Thanks again!

We leased a 2024 CT5. This was the smoothest transaction we’ve experienced in the over 15 years of leasing. Matt Burrell is the best! He stayed on top of everything and quickly responded to our inquiries. He was so patient, kind & friendly! The service provided has sold us on staying with Cadillac if No I for future leases. We will refer all interested Cadillac customers to Matt Burrell!

Cadillac of Novi has the best service department I've ever dealt with. After a thorough inspection I was given a very fair estimate and service was completed within a couple days. While I waited I was given a loaner vehicle that was amazing. They communicated throughout the entire process and there were no surprises. I would highly recommend having your vehicle serviced at Cadillac of Novi!

My experience with Shane, Matt and Drake was amazing. They made everything easy and I really felt as though they cared and were not just trying to make a sale. I highly recommend Cadillac of Novi and I will return to do business with them in the future.

I have been going to this dealership to service my Cadillacs for years. The service was great, but then after the pandemic you would be in the dealership for HOURS just for an oil change. The oil change before this one, I had an appointment for an oil change, arrived in time and three hours later they hadn’t touched my car. I had to leave to go to work, so I came back and it still took two hours for a simple oil change. Spending five hours in the dealership for an oil change did not make me happy and I had decided after I finished my last Advantage Care oil change I would not be doing business with them anymore. I had to return today for my last Advantage Care Oil change, but this time I was in and out within an hour. They made me change my mind that I would keep doing business with them, and I will remain there long as they are not taking an inordinate amount of time for a simple oil change.

It took me a while to get an appointment after numerous calls with no answer. I actually had to visit the dealership to talk to someone to get an appointment.

However, once here Eamonn greeted me with a smile and with a very pleasant and friendly attitude and got my car in right away. Everyone is friendly, very comfortable atmosphere for waiting.

We recently had our vehicle in for service . WOW , they really made it happen within two days , Christopher Frank , Allee Kukla were so professional . Andrew in the loaner vehicle department was so helpful as well . Tim Wooster the service manager even came out to thank me for our business , and if there was anything we needed to please call him . Merry Christmas everyone and thank s again .

I was contacted by Mike regarding a negative review I posted a month before where he apologized about my initial visit to the service department and informed me Jesse would call to set up an appointment to make the repairs to my veh. Jesse promptly called, apologized as well and delivered a very nice loaner and drove my veh to the dealership where my veh was repaired and returned to me in perfect condition. I would like to thank Mike and Jesse for the very professional service and I will visit Cadillac of Novi in the future.

Making appointments and getting service done on my XT4 here is super easy. Never had any issues and I always come away with all of the information I need and questions answered. Thank you!

Chris Franks went above and beyond to help me and my XT5 while in service! When you need service performed and want expectations exceeded, ask for Chris!!

The CofN service advisors are "the best", especially my favs "Mike H" and "Koko". I am always treated like what I am -
a valued customer. Thank you.

Oil change

Chris Franks provide Excellent customer service and excellent job. Thank you so much Chris

Chris did a great job of making sure all my service needs were met.

Dennis V is the bomb .com @Caddilac of Novi it’s still some good people around. Thank You 💙💙

Chris was super helpful and very prompt! The only dealership I will go to!

Service rep - Chris is awesome! Very nice and shows genuine concern

Eamonn McCloney and the service team met my expectation for this service visit.

GREAT PEOPLE...
We thank you Dan and Dennis for all the years of service...
Lee Cochran

Excellent. They could not have been nicer and more accommodating.

Chris is amazing he helped me tremendously!