Lowe's Home Improvement

I recently visited Lowe's for a home improvement project and was thoroughly impressed. The store was well-organized, making it easy to find what I needed. The variety of products available was remarkable, from hardware to garden supplies. What stood out most was the customer service. The staff were incredibly knowledgeable and went out of their way to assist me, offering valuable advice for my project. They even helped me find cost-effective alternatives. The checkout process was swift and hassle-free. I left the store feeling satisfied and well-supported for my DIY endeavors. Definitely a top-notch experience and I'll be returning for future projects

I placed an online order to a specific location and a couple of my items were out of stock so they automatically transferred everything to the Monroe location. This location is a lot farther for me so needless to say i was very upset! I was transferred to one of the managers, Sam and he was beyond helpful. He resolved my issue and i was a very happy customer… i will say this was actually one of, if not the best customer service I've ever received from any Lowe’s. It makes me wanna drive the distance if im gonna get this type of customer service. i definitely recommend this location.

I've been a regular at Lowe's Home Improvement and I'm always impressed by the range of products they offer. Whether you need simple nuts and bolts or something as big as a riding lawnmower, Lowe's has it all, neatly organized for easy shopping. Their extensive merchandise deserves applause. However, there's room for improvement. The $80 delivery fee, even on pricey items, feels a bit steep. Also, while the customer service is usually adequate (sometimes great, sometimes average), I believe a bit more attention and responsiveness could really elevate the shopping experience. Overall, Lowe's is a great place with just a couple of areas that, if improved, would make it exceptional.

I come here looking for welding sticks for a Riland welding machine. The first girl that I asked to assist me but instead of helping, she said: read the manual. I asked if she could get someone else with knowledge in the subject, she got an older guy with mustache and he also said: read your manual.

The first two employees👎, they earned Lowe's zero stars.

Delton⭐⭐⭐⭐⭐ in the other hand, he was very professional and kind about helping. He knew exactly what I was looking for and took me to the exact item that I need it. He made saved my day and a trip to Home Depot, and no attitude but kindness. Thank you Delton⭐⭐⭐⭐⭐ Seriously, management should have you train the other two people who told me to read the manual instead of helping

I went to the Monroe Lowes location to pick up an order and an associate Henry King helped me beyond measure! I didn't know what I was doing because Lowes isn't a store I regularly visit and he just stopped what he was doing and helped me and I appreciated it so much and I appreciate him. I wished I could explain in detail the helped I received from him but its too much to write here. Thank you Henry King for your kindness and know that a customer like me is thankful for associates like you!

Usually find what I am looking for. My husband is a veteran and the 10 percent discount they gives with large quantities of mulch that I often order. Lowes is one of our best go to stores, as well as Walmart which are beside each other in Monroe NC.

Purchasing over 50 Gallon of paint on a project everyone has been very helpful during this process and great recommendations

Sandra in Home Decor was excellent in helping me place a special order for some blinds!

Always good to be here. Everyone is helpful and friendly. Lots of stuff for home and repairment

I really do like their garden section. They always seem to have what I want.
They did increase the staff in the store, but the employees look petrified every time you walk down the aisle like “I hope they don’t ask me a question”, and they divert their eyes like somebody might ask them a question in math class.

Had everything I needed. Lowes is horrible at having their stuff organized, but they still had everything I needed!!

Got my five tier planter here. Then bird bath and hummingbird and bird feeder. I was happy with the prices .😊😊😊👍

Great stove to shop for many different things.

I love visiting this place they have great customer service

Great knowledgeable people, very helpful, and a great store manager

Some things are a good value here and others are not. You have to pick through the wood thoroughly to find straight pieces.

Power tools are pretty expensive especially when you price shop.

Online and local stores are often cheaper.

The staff are very friendly and helpful though, especially when I bring my lady with me 😉

Went to go to find a sealer for our new deck. Ask the associate and she took us to where it was.
Was a quick and simple transaction.

We even decided to be smart and do it the "Work smart not hard" way. So we bought two sprays that are compatible with the sealer.

Best part was once we got home we discovered not only was it a sealer for the deck, but it also had the stain in it as well.

So we got best of both worlds
out of the deal.

All associates that we spoke with, was very friendly and helpful. Store was neat and clean.

If you need anything, that deals with the home/garden. Then this is the place for you.

Overall experience was awesome. Even found a 20 Volt Cordless drill on sale. What man doesn't love tools, especially when they are on sale. lol

Very helpful people in the plumbing section in Albemarle. Can't say the same for the Monroe store.

Whats to say, Lowes has what you need unless they dont. Major brands and products are available but some specialty building equipment is not carried as its not well known. Such as prosoco products or Tyvek Flex Wrap.

Very nice atmosphere and very friendly customer service.