Avis Car Rental

Geremy stay until midnight to make sure that we got our car after an awful day flying. Heidi came in at midnight after one of the computers had a problem. I wish all employees were as dedicated as these two. I am very grateful, thank you!

Daphne and the whole team at Avis(Gwin airport) were amazing. Not only the best car rental experience I’ve ever had but probably the best customer service experience I’ve ever had. Top notch service and great accommodations. I will definitely use Avis again and I know Daphne will take great care of me

I had a late arriving flight, and by the time I got to the airport, the Enterprise desk had already closed meaning I could not pick up my booked vehicle. Daphne from Avis was still working, and was able to quickly get me another vehicle on the spot. Great service, great attitude and totally saved my week in Marquette because of it.

Lorrie has always been extremely helpful and on top of it! I’ve rented from here dozens of times and it’s always top notch!

Friendly, helpful accommodating staff

Great staff and great prices for car rental

Horrible experience. We drove over an hour from Escanaba to pick up rental at this airport for my mom since it was cheaper at Marquette. Had a 12:00 reservation. Nobody was at the counter when we arrived a little early. 12 came and still nobody so we called the number it said to call if nobody was there. No answer you had to leave message. Nobody called back. My mom went out to parking lot and flagged someone down while i waited at counter and he said she was probably in the garage he would go get her. Another 20 min later, still nobody. We called the number again, no answer , no callback. Again mom went out in the cold and flagged down the same man and he said he couldn't find her. Finally at 1230, we left and drove all the way back to escanaba. Called corporate on the way and reported this incident. Corporate was very friendly and took care of my mom, with a wonderful experience at the Escanaba location. Oh, and to top it off, the rude woman called my mom and accused her of not picking up the car. When my mom told her everything and called her out for not being at the counter when she knew she had a 12:00 reservation , she hung up on her! The only thing that made this experience better was corporate taking care of my mom, and the Escanaba location being amazing. We will never rent at marquette again. That lady should be fired for knowing she had a reservation and not being at the counter, and also for how she treats customers!

They are so rude calling us broke when they don’t know anything, told my mom “if you don’t return the car sunday then you don’t return it” and my mom had asked if she would call the cops and the lady said “How would you ever say that” which it was a question because we just needed tk extend a day. She ended up hanging up on us. She was so rude!

Horrible service! Won't even believe us that the air was qorking on and off while in 106 degree weather... Charged my card when they shouldn't have. I hate to do reviews unless it's good ones because things happen but no phone call back and no one knows when or if I'll even get my money back. Also asked for fuel efficient and got a 21mpg car and that's our fault we didnt ask to switch, like we knew off the bat what that vehicle got! The girl at the desk was obviously not trained so not her fault she was nice but didnt even know how insurance works??

Also when trying to extend it, customer service was absolutely horrible. Hung up on my boyfriend and all and he didn't do anything was just trying to get all the info needed together.

I see with other reviews I'm not the only one with issues...

Terrible service. Booked a intermediate and got a compact and being told I'm being given an UPGRADE. And when I call to enquire, she bangs the phone saying she can't help me.

Unfriendly and rude. Terrible service. Will never do business with again. Avis?