Hilton Garden Inn Freeport Downtown

Perfect location right in Downtown Freeport. Easy walk to all the shops and restaurants. The staff here are so nice and sweet! Our room didn't have any toiletries (hand soap, mouthwash, etc.), but considering we only stayed one night, it didn't bother us. I am sure if we asked, they would have provided them. Room was next to the train track, but it passes very infrequently and hardly heard it when it did.
Free parking was a plus!

All the Ladies that work in the is Hotel are Wonderful!! They are kind, caring, polished and professional.
We had a great stay and would highly recommend this hotel. If you are looking to unwind and relax, The people that work here will make sure this happens. Everything was so pleasant!

I have spent the summer traveling and, whenever possible, stay at a Hilton-brand property. Due to this, I don't normally write reviews - unless they are notably great - because brands are about consistency. You hope you know what to expect. This hotel in Freeport, though, prompted me to share some thoughts.

The people who work there truly care about what they are doing. At every point, we met people who were friendly, considerate, and genuine. This was the highlight.

Our room was spotless. It was worth a few extra dollars to get a suite for a two-night stay.

Finally, the location is great. It is just a short walk away from LL Bean and all the other shopping and restaurants. It was exactly what we wanted. Check it out if you want a comfortable stay where you will feel welcomed as a guest.

Nicely appointed hotel, comfortable rooms, friendly staff. Easy walk to downtown, including the outlets and LL Bean stores. Yes, the parking lot is across the street, so be aware if you or anyone in your party has a mobility issue, or you have young kids, or lots of luggage. The Amtrak runs behind the hotel, so it may be a noisier experience in those rooms.

I had to share how pleased our family was with the quality of customer service at the Freeport Hilton.
We arrived shortly after 3pm and our room wasn’t quite ready.
Hazel at the front desk, kindly arranged for us to be in another room and gave us a free breakfast voucher.
She made sure we got extra pillows and blankets. She was incredibly kind.
The toilet unfortunately was not functioning properly in our room.
The best handy man, Tom, competently resolved those problems quickly. Which apparently was snaking out a bar of soap that the previous customer had flushed down the toilet.
Lisa was an incredibly friendly and kind front desk worker that we interacted with the next morning.
Shay was our hostess at breakfast, also incredibly friendly and attentive to our family.
Our waitress was Kourtney, and she made sure we had everything we needed. She was so gentle and sweet.
Thank you for making our sons birthday getaway such a wonderful experience. We appreciate the top notch customer service.

Great location with convenient access to many shops and restaurants in Freeport; walking distance to many of the shops. Rooms are very quiet. Bed is comfortable. Breakfast included. Rooms are very clean. Hotel has great staff.

My family and I absolutely love this hotel. We are heading back this weekend for our 5th time to do our family Christmas shopping in this magical town. Thank you all so much. You all always go above and beyond for us, and for our kids!

The staff were friendly and helpful. The suite was very comfortable and spacious. The breakfast and evening restaurant were very good. The barman was very attentive and professional and the menu, while not extensive was excellent and presented very well. We enjoyed our stay and would highly recommend it to others as the location is tremendous and the service felt very personal. Thank you for a lovely stay.

Stayed for a weekend and had no complaints at all. Rooms were clean and comfortable and the service was extremely accommodating. Would definitely stay here again.

Friendly and accommodating front desk staff, very clean rooms/ main areas, the food in the restaurant is delicious and the servers are friendly and attentive. Overall a great place to stay short or long term!

Beautiful Hotel in Freeport, ME! Very clean, friendly staff, large parking area. There’s a restaurant and bar on site as well as an indoor pool and fitness center. The town’s village is very walkable from the hotel, especially the LLBean “village” with many shops and restaurants within. We had a wonderful experience staying here and exploring the village.

Great modern downtown hotel.. with friendly, helpful staff. We had an HC accessible suite for three nights.. an excellent value, and as a longtime railfan, I very much enjoyed seeing Amtrak's Downeaster glide right past our window! I would definitely stay here again. Keep up the good work!

Great location for shoppers, with a bright and airy lobby. The elevators could use an update, but overall a great value.

Probably the best Hilton hotel I stayed at. Breakfast is a little pro y but was very good! Every team member was polite and energetic! Definitely enjoyed the stay!

This is the second time I have visited this hotel. The first time was several years ago and since then they've gone through a major renovation of the entryway and some of the facilities. It's very attractive and well set up to serve their guests. They also have excellent banquet and facilities if you're looking for a major event.

The hotel is great. The staff was fantastic. Great job keeping everything clean and neat! The wait staff was terrific during breakfast. I did not use the restaurant for dinner. Great location.

Only disappointment was the breakfast buffet. The first day, the buffet did not have any sausage or bacon. The eggs were lacking. The second day was much better! There was bacon and sausage long with pancakes, eggs, potatoes (a little undercooked).

Great location! I would stay there again!

One of the BEST hotel experiences in 2023! We are digital nomads and have been traveling for the last year throughout the US staying in only Hilton Hotels or unique resorts. The Hilton Garden Inn Freeport, Maine was fantastic! Freeport is the friendliest town to visit and shop!
Customer Service - Top-of-Line staff throughout the hotel! Everyone was beyond professional, friendly, and helpful!
Rooms - clean and efficient! Great view! Clean and kitted w/ all necessary amenities (plenty of towels, coffee accouterments, etc.)!
Food - the onsite restaurant had a daily changing menu - w/ vegetarian options!
The gym and pool were amazing!
Such a great experience! Already planning our next stay!
Also - the Downeaster train that runs right behind the hotel is not bothersome. We enjoyed hearing the train go by and sound it's horn as it neared the Amtrak station!

We are definitely repeat customers. It is because of your awesome staff, clean, facility, and great food.

We would like to do a shout out to the following staff members.

Let's start with Lisa. She is always at the desk with her smile and support.

This time, we met Hazel. She helped us with important paperwork.

Moving to food service. Shawn is great. His personality and dedication to his area is awesome.

Moving to the breakfast team; Amber always greets us with her enthusiasm and kindness.

Shy has joined the team. Talk about a positive and great addition.

Today, we met Krystina. Again, enthusiasm and kindness.

Lastly, and most importantly is your housekeeping staff.

Our rooms have always been clean and ready with needed room amenities.

We know the atmosphere and attitude of employees starts at the top....

Clearly there is positive leadership at this hotel.

See you on our next trip.

Thank you.

Clean rooms, a very accommodating staff, and a perfect location. Close to town, but private. The best part was breakfast. I had the best spinach omelet I have ever had in my life!

Seems new or newly refreshed. Rooms are very clean, nice design roomy, well laid out, good lighting. Nice breakfast, but not free.