Marks Auto Service of Rockford

We were traveling out of state when the tie rods came loose. AAA referred us to Marks Auto Service of nearby Rockford, Illinois and they had already checked their inventory and were ready to repair our vehicle upon arrival via tow. The needed repair was explained and completed within an hour and half and we were on our way…adding another 1500 miles trouble free. We are very pleased with their service and craftsmanship and would recommend them to family and friends.

First time at the shop and I was very impressed. Excellent customer service. Easy appointment setting. I received a really fair quote for some repair & maintenance work. I think I found my new regular mechanic shop. Highly recommend.

Great experience at Mark’s Auto Service! Josh’s personable approach made all the difference. Not only did they provide top-notch service, but they also went above and beyond to assist me. Highly impressed and grateful for their expertise and genuine care!

They were great. My volvo got towed in without an appointment. They contacted me within a few hours with an estimate. My car was done by the next morning. Staff was nice and friendly. This will be my place to go. Definitely recommend

Recently visited this place on a private car owner purchase inspection and they were completely transparent and honest even went the extra detail to advise of a possible replacement engine on the vehicle.
Only wish I would live closer and this would be my place of choice for all auto-repair service!

The service advisor Dallas and his team of technicians is the place of choice for anybody seeking auto-repair service in the Rockford area!

Very lovely experience at Marks Auto. Josh took care of me the entire way. Very knowledgeable guy knows what he is doing. Figured out exactly what was wrong with my vehicle with out guessing at my expense. Def Recommend these guys

Josh has always taken great care of us. I bring all our personal and work trucks to them and they always do a fantastic job. Great people to work with. Highly recommended.

Very happy with the work AND the customer service! Dallas explained everything that was wrong with my daughter's car to me in a way that I could actually understand. Thank you very much to Dallas and the mechanics at Mark's for doing such a thorough job and for making her car safe and reliable to drive! Highly recommend!

I had a bad alternator my car wouldn’t start before and after photos. They also pointed another issue my valve cover gaskets I should address they showed me where I could see it in person. They kept me updated with the status through text, I feel they save me money from replacing an engine for a Mercedes Benz. Yes I am very happy with the work done on my vehicle.

I just moved back to the area, got in town around 8:30 pm on a rainy night, & while trying to get my car off the rented trailer, we realized the brake line had broken. So we took it to Mark's & they got my car off the trailer (without functional brakes) for me so I could return the trailer in time! They gave me an estimate the next day, & since I told them that money is tight right now because I just moved from the east coast & am between jobs, they gave the option for a payment plan (via Snap Finance). When I gave the approval to do the work, they completed it right away & notified me via text. Also while getting my car off the trailer a part got knocked out of place, but the employee took responsibility & when I picked it up, they double checked that it was fixed before I paid. I know I was a challenging customer with everything going on & these guys handled it so well & I'm super grateful!

We stopped by Mark's Auto Service for a new set of tires. We worked with Josh and had great service. Awesome deal and will be returning for all our future services on our vehicles.

Called Mark's with an hour left until closing as I was driving on the Interstate through town. The guy who answered was very nice and said that for safety reasons they would absolutely have someone look at it today although they couldn't promise it would be fixed. 10 mind later when I arrived they immediately pulled the car in to look at it. Even knowing that I will not be a long term customer, they still treated me as if I had been coming here forever. With as big as the garage is, my husband and I were pleasantly surprised surprised by their kindness. I would recommend this shop to anyone in the area. P.s. while waiting I saw that they will match any competitors estimate and the tore a they sell basically at cost. I wish I lived in the area because I would definitely be coming here for everything!

Spoke to Josh over the phone about my car. Straight to the point and honest about everything. Car works great. Very good customer service. 100% recommend!

Mark’s auto services all our vehicles. Josh and his crew are very welcoming and helped out with recent car issues! Highly recommend :)

My grandson took his new/used car in to have it checked out. I have seen them recommended several time on the Nextdoor app. The prices quoted were very reasonable.
After further checking they realized the engine had a lot of things wrong and was not worth spending the money. Manager Mike Willis went out of his way to be honest and understanding. In my sixty plus years I have never been to an auto repair place that took so much time ( the mechanic and manager) to let my grandson and I see everything that was wrong with it.
I will be going there when I need to and have already recommended Marks Auto to a couple of people.

Quality maintenance on both domestic and foreign brands. Experienced in both Asian and European brands. They pay special attention to customer safety and satisfaction. Quality professional service at a fair price. All staff friendly and professional in explaining the vehicles needs and the rationale behind repairs! Customers can feel rest assured that Mark's Auto Service of Rockford builds their business on longterm faith, trust and quality service! Thanks everyone. See you regularly for oil changes!

I have taken all 3 of my cars here and every time they do an excellent job; they do a full diagnosis of everything is recommended & always following up with us. Their guarantees are awesome and personal are amazing. I will definitely recommend taking your vehicle there.

Car needed new front and rear breaks. They let me know the price before they started working. The price was very reasonable and the job was finished in a few hours. Very satisfied. Breaks are perfect.

Mark’s Auto Service keeps all of our vehicles safe. Josh and his team are very kind and I highly recommend checking them out for yourself!

Front the first call and help from the front desk she was amazing, got me in the same day, validly listened to my concerns and cared for my vehicle. Were out to build trust so I'd come back and trust them not just rip me off, thank you!