Jim Felts: Allstate Insurance

Sonya is a very professional, efficient, considerate and patient lady. I went to her office on March 26, 2024 to inquire about car insurance. It only took me about 40 minutes to compare prices, make insurance plans, choose the contract and payment method, etc. As a new immigrant who just moved from another state with poor English, I did not understand several insurance terms, so Sonya explained to me very patiently and put forward very professional and reasonable suggestions on several key insurance terms. Finally, the price of the vehicle insurance contract signed by Sonya was much cheaper than the vehicle insurance I bought last time.
That day, even though it was raining outside and a little chilly in spring, Sonya's service made me feel warm.
In addition, Sonya also helped me contact the insurance company the next day to call for follow-up matters.
For this, I am very, very happy with the experience and thank you Sonya! And would like to recommend Allstate's Sonya to other friends!

Can’t believe the service I received from Sonya Vazquez! She has to be the nicest, courteous and fantastic person I have ever had the pleasure to speak to! Hands down the most helpful agent and is a credit to her profession! I wish every insurance agent was 1/2 as good as she is! Thank you Sonya for all your help! I may just call you again to say hello. Keep up the great work, Jim Felts Allstate insurance is lucky to have you!

Sonya was very helpful, and knowledgeable with setting up a new homeowners insurance policy for me.
She was able to answer all my questions and was very polite and helpful!! I would highly recommend this agency!!

For 40+ years we had been customers of the company who claims to be a good neighbor. The only thing they were good at was collecting premiums. Allstate & the Felts agency have shown was true customer service & added value are all about. I get quick responses to questions & requests & have never felt like an account number. We plan on being lifelong customers for our home & cars. You can’t do better .

The customer service at this office is beyond excellent. I would advise anyone requesting a quote ask for Sonya!! She will do everything she can to get you the best quote possible and save you money. Sonya thank you for always going through everything in detail with me and letting me know exactly what it is that I am getting, you are the best. I have insured four cars with Allstate. Awesome service!!!!!

Leticia did a great job. Very responsive. My repair was cancelled on me 8 days after the estimate and Leticia was a fantastic advocate who tried her best to get my repair as quickly as possible

The woman with whom I interacted with at the desk just inside the door, was extremely pleasant and efficient. Everyone that I saw inside (3 people), appeared to be very happy and friendly.

Sonia is amazing. She made switching to Allstate so easy and has been so helpful with any questions or troubles I have had. I really appreciate the A+ customer service.

Sonya at Jim Felts Allstate office on Harrison Avenue in Rockford went above and beyond to help me insure an exotic vehicle, a task most would have said was not possible and not bothered with. Sonya took the task on as a fun challenge and kept me informed throughout the process I had insurance within 24 hours. Thanks!

I have never experienced such fantastic customer service from an agency! I had so many questions and could not believe how much time and effort they put in to help me. I will be with this agency for as long as they are in business! I was with a cheap insurance company and the service was just that. Cheap!! I am actually paying pretty much the same with Allstate and I know I am going to always be taken care of. Thank you Jim Felts!!!

A five months ago, I started initial inquiries about auto insurance. Lindsey contacted me and got me some preliminary information. I told her I'd be ready in the beginning of 2021. She got back in touch with me, as promised. We adjusted the coverages, because I paid the car off. She demonstrated that she knows her business. My agent from my old company retired and the one who took over was not in the ball park. I depend on an agency to know the answers. Lindsey stepped up to the plate and hit a home run.

Had my insurance there for about 15 years so far so good no issues no problem ladies are bilingual all that helps out a lot

The service I received from this agency is outstanding, I been with Allstate for many years and my previous agent never review my policies or even took the time to sit down with me and go over my coverage's! I one day decided to go to Jim Felts Agency and immediately I felt like I was in good hands there they have been nothing but helpful, kind and patient I defiantly recommend this agency to anyone in the Rockford area.

Excellent service and great staff! I had the pleasure in working with Sonya Vazquez a couple days ago regarding our new policies and she is very knowledge and extremely helpful. She provided exceptional customer service!

I have a great agent jim that makes sure I get the best prices for the most coverage that I need and not pay for the things I dont need! I get great discounts on my insurance policy. You can always do what you need to 24/7 a day with the 1800 # on the back! My husband took me to get a new car and we got there a hour before they closed, i didnt know he had already called and had my SUV that I was in love with . So me thinking I'm getting some other car, because we didn't want to spend as much as the was wanting to and the have him a great deal and i got the car i loved ,but back to the # I had to put insurance on the car before I could leave the lot . Evertho he paid it in full and so i didnt know what I was going to do ! It's was 8pm and Jim was done for the day and closed so I look at my card and seen that # and called . They helped me get on my way that night with the coverage I need and i was on my way! Without any worries of driving home without that insurance policy and take the chance and get hit or something , so I was happy driving home without a worry and you can always change what you need to any time of day ! They are a great place in get insurance policy for all your insurance needs. The more you unsure the more you save! Thanks for the great insurance I have!

Sonya Vazquez deserves Kudos for making my experience shopping for insurance a very positive one. I was apprehensive as I entered the office, l left very satisfied and pleased with my choice.

You never know how good your insurance company is until you have to file a claim.... we did last week. Very helpful in transferring me to the 800 number..

Great staff, extremely helpful and friendly. Everyone make sure you have the best coverage to meet your needs and answer any questions. It has been a pleasure dealing with Jim Felts and staff.

Easy to use the online app, good rates for both car and home insurance. Very happy with Allstate.

Great people always helped me when I needed them sadly I am moving to iowa and will have to leave allstate as they will not insure my home with 1 claim as I am high risk so the company as a whole I believe has an issue for faulting me for using what I pay for but the agency its self was great.