Tillys

My experience was great, so these random negative reviews have me shook. I went in a couple weeks ago and I immediately noticed that the store was better organized than most stores. The staff helped me straight away and the manager Nel was so sweet. Vibe was 10/10. Thanks for the awesome experience, Tillys!

Most pleasant shopping experience I’ve had in a LONG time! The two girls working were extremely helpful, and actually helped me put together a whole outfit! Came in looking for a top and left with the whole thing! Analiya & Jurnee were the best!! I’ve never felt so hyped up and comfortable while clothing shopping! GREAT JOB GUYS!

nel was super dope and helpful and set me up with everything I needed even gave me 5 bucks to go buy a cookie cuz she said i looked hungry 🥺

Love the atmosphere of the people working here and how they make sure that people wear their masks ! Very nice workers !

Ruby needs a raise ! Best customer service ever ❤

Very clean, well organized and friendly staff!

Great service great products and boy was that manager beautiful

i loved this store

Customer service was on the ehh side. You dont really feel welcomed when you walk in and theres not alot despite the large size of the store. Except for one time, this one guy working there was so nice and attentive to my needs as a customer. It's a big contrast to what you get now. Feels like you have to chase down the sales associates for help. Honestly everyone working at the hulen mall looks depressed.

The staff was so unhappy, I went to go buy my sons backpack, and the girl maloni just looked like me asking her to do something was painful. Her inexpressive and stuck up attitude is a no go. Nobody there was smiling, the clothes are cute, but shop else were. Don’t bother going in.

All of the negative reviews are accurate. I entered the store 35 minutes before they were scheduled to close and was not greeted by two employees. They were too focused on their conversation. There were a few T-shirts that I wanted to try on, so I approached one of the employees to see if they can open a fitting room for me. Once of the employees was a female with black curly hair, was extremely rude. She stated that she would not open a fitting for me because they have a policy in which they close their fitting rooms 30 minutes before the store closes. I have never heard of such a ridiculous policy in my life. I believe it was just a poor excuse, because she just wants to be paid to do nothing. This lack of customer service is unacceptable and I will never shop at this store again. It's alarming how there are so many 1 star reviews for this location and Tillys does not take any action to hold employees accountable for their lack of customer service.