Travel By Ginny

Travel by Ginny gets my vote for Best in Brevard!!!

I have used their services many times through the years and have never failed to be impressed. They always go above and beyond to ensure an exceptional traveling experience for their clients. I was particularly impressed by the service that both Judy and Daphne provided during our recent hurricane. Because of the storm, I was forced to cancel my trip at the last minute. I had travel insurance, but the cruise line that we had booked with became very difficult to deal with --wanting to deny my claim. Daphne spent hours on the phone dealing with the cruise line; and I received my refund that very day.

I simply can't sing their praises loudly enough! I would encourage anyone who is making travel plans to use the services of Travel by Ginny!

Over the years we have been on several cruises and land trips. Judy from Travel By Jenny always took great care of us. There were a couple of trips that had problems and she jumped right in and helped us resolve them. One of the trips was an airline cancellation to Alaska. We lost a day and a half. Judy arranged to have a 52 foot bus pick the four of us and join us with our tour group. While arriving in Italy, our airport to hotel transportation tried to charge us when Judy had already made the payment. She helped us resolve this. We were on a two week greek cruise when the airlines failed to forward my luggage. It arrived back at my home the day after I returned from the cruise. Judy tried her best to retrieve my luggage, but the airlines were not cooperative. Another flight to Europe was cancelled out of Atlanta and Judy was able to find us another flight. We do plan to do more traveling and will definitely have Judy handle our travel arrangements.

Daphne, the owner at Travel by Ginny, is always amazing! I have been using this agency for years now and they're always on top of everything. I am a last minute planner because I am never sure when I can get away. I will usually walk in on a Friday and ask to get away on a Sunday! They always manage to take care of me. This time it was to get me into a hotel in St. Augustine over the holiday weekend when everything was booked up.

Last time, it was airfare and hotel to a Greek island. A week before I was looking to depart in mid-October when the season was over for all of the islands, she found me a beautiful place to stay in Rhodes, knowing that this island was further south and remained warmer a couple more weeks longer. She talked the resort owner into staying open for just me and my mom!

It's not worth the deals you think you're getting booking yourself online. I am not suggesting you put them to the test as severely as I do with the last minute plans. I can only imagine what wonders they could do if I gave them weeks to plan! Hotels, resorts, airlines, cruises, guided tours - anything! Come to Travel by Ginny first.

Thank you Daphne!

I have solely for 35 years and counting out put my trust for all my travel needs with Travel By Ginny and amazingly Daphne always meet the highest professional standards covering all requirements one could hope for any travel plans anywhere around the World. Daphne and her team are ABSOLUTELY THE BEST.
Thank you

We use Travel by Ginny to arrange our large national group cruises. She and her staff are gracious
and knowledgeable. We have returned to the staff for our current 200 cabin group cruise.
We highly recommend Daphne and her staff.
Ann Sweeney, Knit and Stitch boutique.

Travel By Ginny was a tremendous help in orchestrating a Mediterranean cruise and post-cruise train and car travel through Europe for a group of 16 for the cruise and 8 for post-cruise – not an easy task!! We couldn’t have done it without Judy. It was smooth sailing all the way thanks to Travel By Ginny.

Thank you travel by ginny for helping make my events travel smooth and seamless. Travel by Jenny has assisted me on numerous multi ticketed flights 2 golf events. They have always booked us the right hotel for our needs. Additionally they were very knowledgeable about the areas we were traveling to and attractions we might want to visit.

Daphne was very helpful with planning our trip to Egypt. We had a great time. Highly recommend her services.

Dauphine assisted me in finding just the right price for a cruise. She made knowledgeable suggestions on selecting cabins

Daphne does a great job. She saved over 300.00 on my trip. Thanks you.

Like working with a friend..smart and precise. I am grateful for her

The lady I talked to over the phone was very helpful and sweet!

She is working on it . Very friendly

Very Friendly and knowledgeable

Do not use this company if you want your trip to be done correctly!! Judy messed up my airline tickets coming back, booked us in a hotel with only a king bed knowing full well that there were 3 of us and had our hotel and rental car booked at premium prices. I cancelled everything and redid it myself and saved hundreds of dollars. When I tried to talk to her she was rude and would not fix any of her many mistakes. Worst service ever!!!

This was our 4th trip to Playa del Carmen and that ALL of our previous trips were great, with top-notch accommodations at stellar resorts - AND WE ARRANGED ALL THE TRIPS ON OUR OWN WITHOUT THE USE OR COST OF A TRAVEL AGENT. One of the members of our party viewed photos of our destination and chose it because of what he saw. Obviously, no one at Travel By Ginny checked out this place or they'd have known that the photos were nothing like the actual place they sent us!

In THIS case, our trip cost us nearly triple what we'd paid on previous trips to to Riviera Maya; and our visit this time, was nothing short of a DISASTER! (Tip: AVOID THE SANDOS ECO RESORT because 'Eco' doesn't have a thing to do with 'ecology;' it means ECONOMY! Trust me!)

THIS DUMP was the VERY WORST we've EVER experienced thanks to the uninformed & uncaring travel agent! We couldn't WAIT to FLEE the Mexican dump where we were trapped! Wish we'd never bothered because NOW we need a REAL vacation after all the stress!

After taking 3 hours to check-in we arrived in our 3 rooms and felt like we'd been sentenced to prison! We found dilapidated furnishings, dirty bed linens, mold in the bathrooms, filthy toilets, broken lights that and a subpar A/C. THIS is what Travel By Ginny deems a 'resort?'

We decided to make the best of it since we had no other options and had already paid the travel agent. Later that night the A/C stopped working at ALL. It was hotter IN our room than OUTSIDE!

We went to the front desk to speak to a manager about getting different rooms. When we got to the front desk, we found two couples complaining about their rooms too! THIS WAS WHEN WE KNEW THINGS WOULDN'T GET BETTER. I called Travel By Ginny.

The reason for this trip was bc one of the people in our party of 7 wanted to swim with whale sharks, an excursion trip booked for us by Travel By Ginny long before we ever arrived in Mexico. Imagine our surprise when we called to confirm our pickup time for the excursion and were told the company had previously notified our travel agent that they'd CANCELLED the trip entirely! The travel agent, Judy, thought it best to not pass on this little tidbit and so we blindly went to Mexico.

Imagine roaches crawling across floors of restaurants; peacocks & feral animals wandering in the outdoor dining areas, literally eat from the food buffet as guests sidestep animal poop in the seating areas; watered down drinks; NO washcloths in the rooms; a shower bar that fell from the wall and hit me in the head; a toilet & sink that leaked; a non-working room phone; a room that had the acrid odor of a mixture of sewage and mold.... THIS is what Travel By Ginny considers a 'resort????' My DOG's accommodations at the kennel were better than where we stayed - and SHE had AC!

I gave Travel By Ginny the benefit of the doubt, since they KNEW about all this, and have waited 2 months to see if they offered a partial refund for the trip they didn't provide.....but, NO; not a word, not a partial credit, not an apology of any kind. As a business owner for 27+ years, I can tell you that THIS is not how to build goodwill and not how to ensure repeat business. We won't be back.