United Rentals

responsiveness to emails/phone calls for rental gear, flexibility in on/off rent times as well as deliveries. Just a great experience to work with the UR eagle team.

Geoff always comes through. He is a professional and makes it as easy as possible.

United Rentals Eagle is ready to serve customers with any of their equipment rental, servie, or sale needs

Geoff at the Eagle CO Branch as fantastic to deal with

seamless and easy

Good people. A wee bit difficult to get to with a semi... a couple of nasty roundabouts. Tight yard for delivery

Delivered equipment to them and they messed up my trailer while unloading it

If you’re a truck driver, they don’t care about you. They’ll start unloading/loading after 9.

Bullying manager name Walter called me lady while he sees a 45 yo man with full beard. He thinks he can bully me because of my look. I’m a hard working immigrant don’t collect government money like him and not going to put up with losers like this.

In short
1. Didn’t communicate the machine I requested was unavailable. 2. Was zero assistance at pickup, no training, no checking hookup. 3. Allowed their OWN service tech to tell me the machine was broken over the phone. 4. Charging me for transportation when I could NOT TRANSPORT the machine due to its own faulty mechanisms. 5. Was a complete jerk over the phone.
Explanation:
The worst renting experience I have ever had! Made reservations for a machine 3 weeks prior to needing it, called the day before to double check and found out the machine was still out for rent, nobody even contacted me…. Had to switch machines to a smaller machine then I had asked for, did not give me better pricing for smaller machine. Showed up right as they opened up driving 2 hours to get there, had to wait over an hour to get machine, it was on a work order. Finally got paperwork and went out to hook up machine to truck, was not assisted by anybody, never showed how to run the machine and or any help hooking up machine. Being the canyon was closed I had to drive an extra 4 hours to my destination. Began to use machine, having hired a man who’s operated these machines for over 20 years working with me. Machine worked as planned for the first 30 minutes, moved machine and it would not level itself out, spent another 40min-1 hour trying to get it to work. Finally got it to set up, used it for about 20 minutes. Re positioned the machine could not get it to level itself out again. Finally called around 3:30 on a Friday talked to a service tech, tried to trouble shoot, he said at the end it must be broken…. Went to put machine together to tow back and it WOULD NOT SETTLE into cradle to tow. Notified them. They said battery must be dead. Plugged battery in until battery charger showed the battery was charged. They had to come pick up machine. Then I was told I was wrong because I simply didn’t know how to run the machine….. aside from the fact I had an expert with me, they had done nothing to show me how this particular machine worked. And I was going to get charged almost triple of what it cost me in the first place. Horrible customer service, I never expect to get anything for free. Business is business. But I would think before charging me triple the quoted cost they would consider they failed multiple times. I would think twice before doing any business with the United rentals Eagle,CO branch.

Spam calling me and Ive never contacted this business nor have I been to eagle Colorado in many many years. I live on the western slope a few hours away. I have absolutely no need to rent a tool from this place. So thanks for spam calling me like 20 times this morning. Like I don't even know anyone who lives remotely close to eagle so eff off and leave me alone whoever you are. Sketchy calls from some place I've never shopped at, rented a tool I don't need, and why I would need to even rent a tool being a CNC machine business owner and operator I have no need to rent a tool.

Rented a boom lift that was operating poorly. Job took longer than expected and have been expected to pay for additional time with machine. Inflexible and no creativity with customer service. Would highly suggest looking elsewhere for rentals.

Avoid this place. made delivery to them. They behaved very disgustingly, not professionally and rudely, as if they were gods and I am a slave. Very very bad experience

Very rude people, usually make you wait, the manager covers his stupid workers, because he himself is the same.