Shorewood Home & Auto

Had a GREAT experience with Ed! He was super helpful, super friendly, and super fast. We were in and out in less than 2 hours with our new Polaris RZR. No stress buying and GREAT customer service! Definitely recommend and two thumbs up 👍🏼 👍🏼

I've been going to Shorewood home and auto for a few years now. I do a lawn service, service people's equipment and I get my equipment and parts from them. I'm like the store, I provide service to many people and I do a lot of my business with them. I've had a few differences with them a long the way, but at the end of the day I'm glad and thankful for them being there for me and all there customers. So, remember no one is perfect by all means but they do there best each and every day to help. Staff is great, love the store and I will always continue to be a customer of Shorewood home and auto.

I have purchased several John Deere tractors,Polaris snowmobiles and other power equipment from Shorewood Home & Auto over the last 20 years. I just picked up my 2024 Polaris Boost I snow checked with a lot of dealer installed options. I must say I am VERY impressed with Kale Martin’s honest upfront pricing also the daily updates of getting my sled ready for the season. Also there set up guy did a great job setting up the sled the way I wanted it done. Great job Kale & Team!

Very good communication, customer service and efficient.
Purchased a tractor from a fb add with Joe Stephenson, real good on working it out so I didn’t waste my time. Very Honest on previous owner and issues they’ve fixed on it, had a small hiccup after the purchase with a frozen door latch, Joe personally came to straighten everything out.
I would highly recommend.

Kyle, Rick, Rob, Karen, young man outside,
Were wonderful to us. They not only helped us with our writing lawn mower and delivered it and delivered it they have gone above and beyond to make sure we were completely satisfied. They are extremely friendly we highly recommend them to any one. Thank you for your wonderful service.

Love my mower. I was using a craftsman that I bought from a different store. It was okay, but I wanted to upgrade to something with a little more power and cutting size. I read lots of reviews and decided on a Deere. After visiting several places, I stopped by Shorewood. They were really helpful and helped me pick the right model. I've had my Deere for 3 seasons and its performed really well. I've managed to cut my mowing time by 30 minutes.

Love this place! They have a decent selection of stuff. We broke a very specific piece on our lawnmower and their parts department ordered me the exact part. Had it in 2 days. They have a big grill section too. I try and support the mom and pop places as much as possible. They might not have everything like a Lowe’s or Home Depot, but I’ll stop in first to see if they have it. Give them a shot. People that work there are great!

Steve Pearson set me up with an awesome Stihl chainsaw this morning. I had a pretty strong idea of what I wanted when I went in but he took the time to educate me on some alternatives. I still went with my original purchase but Steve helped me purchase some essentials that allowed us to register an extended warranty on the saw. I'll be back for future maintenance and equipment purchases.

Coming back to deliver my tractor tomorrow - I assume everything is good there as it was just a small issue covered under warranty. As far as service and willingness to help me get my issue handled they were all exceptional. Made sure to get everything they could covered under warranty and saved me on costs that other places told me I’d have to cover. Prompt and friendly, and the pickup guy was awesome he explained everything to me and even went back over the tractor.

If I I could. They would get 10 stars. Recently purchased a riding mower. The salesman Drew was very knowledgeable and helpful. Why would anyone go to a big box store when you can receive personal service from an actual dealer for the same price. It was delivered by a professional technician. The mower was properly serviced and ready to mow when it arrived. This place is awesome!

Shorewood home and auto is a great place to purchase equipment. I have been buying equipment from Kale since 2009. Year after year I have had excellent service. Kale goes out of his way every time I call him, from new equipment, to servicing equipment he takes care of it all. He has even gone so far to send one of their service drives to deliver part to my shop when we cannot get out to pick up the parts so that our machines have minimal downtime. If you are looking are looking at outdoor power equipment, this is the place to go.

I have a lawn service, cut-n-edge lawn and snow maintenance inc business and I purchase everything from there. Love the products , people are great and I have fun shopping and buying all the things I need . The staff is knowledgeable and it's a pleasure doing business with them.

Magical place, full of usefully toys and knowledgeable staff. Just because not to spend all your money when you go. Wife gets mad

I always come back here for service. I was promised a 3 day turnaround on my riding mower and they always deliver, even if they are really busy. They make sure everything is tight and in top notch condition. Check out other reviews on Google they have a good reputation.

I love this place, they are a specialty store for Outdoor equipment I own a fence company and have bought chainsaws and have needed them serviced and chains sharpened on a regular basis. I have found great service and great advise and wisdom from what I would expect from such a place. I went on line to write a positive review and was irritated to see the last review was so poor from a person who clearly does not understand what a specialty store is all about. I mean no disrespect as I'm sure we are all entitled to our opinion. That being said, my opinion is simply this, I have been to this store probably 20 times in the last 5 years or so and have been taken care of all 20 times with both courtesy and timely service, I love the big boy toys they have and would certainly feel confident to make a large purchase on any of their equipment. I base this on my own track record over the last 5 years. Keep it up guys, try hard to keep getting better for the Everyman , but don't sweat every little sarcasm from people who clearly don't value what your really about.

Sincerely
Robert Sloan
Northwest Cedar Fence Company

I brought my John Deere tractor here for service 3 times after getting fed up with Kipps. I live in Lisle and am sad that I need to go all the way to Shorewood, but they are worth the drive. I have been pleased with the service, the time taken for the repairs. They stand behind their work.

We bought our John Deere lawn tractor here, the sale and delivery went well. 2 years later we had them pick it up for service and it went equally smoothly. After they had the tractor for a week we They had it all fixed up.

They were great! Very helpful.
Will service my Troy Built rider.
Thanks to parts counter and service dept.

Fantastic service all around. I bought 2 snowmobiles last year (Crete location) and have gone back for oil, gear and odds and ends. My family has bought multiple mowers and snowy growers as well. Kaj Moyer is great to do business with and is willing to help find the right item every time I visit. I recommend to everyone.

Always helpful and knowledgeable! Bought my john deer and all accessories from there as well as a used tractor, a Polaris 4 wheeler and other tools. Pricing is fair, service is excellent.