Alamo Rent A Car

We have rented many times from the Alamo using the Willard Airport location over the past 7 years living in Champaign. We have always have stellar care and service. Cars on time when we pick up, an upgrade if a reserved car size was not available ( we are a large university community with lots of last minute rentals.) However, we did experience a problem with Alamo corporate as we needed to extend our rental two more days than planned. Unable to do on line, I had to call the toll free number. After waiting on hold for 55 minutes, hanging up, retailing as if I were renting a new rental only to be switched again on hold for 45 minutes, I gave up. I then called the Willard Airport, used their automated system, got rental car option and went thru several prompts.....I finally got the person at the Alamo desk at our airport. It was the same person who graciously handled our initial pickup. He quickly extended our reservation, repeated confirmation of dates, rate change and drop off time. I have not enough words to thank him. He apologized multiple times for the delay I experienced. That is my 5 rating, corporate phone service or not able to do online for extension a -5..

Customer service here was awesome! Thank you!

Absolutely amazing customer service! I will certainly be renting from Katie and Alamo again!

Very friendly and accommodating.

Reserved a vehicle back in February for end of May beginning of June called 4 hrs before showing up was told by there call center that they had one showed up and no vehicle in the class that was Reserved. Only reason this is a 3 is cause the gentleman working the counter did everything he could to make up for the call center screwing up

Arrived at the Champagne Illinois airport with reservation in hand. Walked up to the counter and the lady with Alamo said unapologetically we don’t have any cars until Tuesday, two days later. I told her that I have a reservation. And again, very rudely said that they don’t have any cars. Another customer of theirs was told the same thing. I stepped to the next counter and rented one from Budget. I have always had good experiences with Alamo, this was a first. I WOULD RECOMMEND DO NOT RESERVE A CAR FROM ALAMO AT THE CMI AIRPORT. A very high chance they won’t have a car for you. My reservation was on Sunday Sept 10th, not even a busy weekend. Just go ahead and rent from Budget/Avis

Arrived to Champaign airport at 1:30 pm and waited until the agent arrived at 2:00 pm. The agent told me that they have no car of any sort for me although I made a reservation the night before! Poor service. I will not use them again

This company took me for 600 dollars. Dont rent with them they will take money out of your account multiple times with out your authorization. Im working with BBB and our consumer rights lawyer for a class action lawsuit for this type of behavior