East Franklin Car Care

Highly recommend! I unfortunately hit some sort of small animal while driving on the highway which caused a brake and rotor issue but I didn’t have a trusted mechanic here yet as I’d recently moved to the Durham/CH area. I work in CH and a coworker recommended them and they did not disappoint! They showed exemplary service from the moment I called the day before to when I picked up my car. Everyone I spoke to, especially Cassie, was genuinely very helpful, personable and knowledgeable. They were able to fix my car same day (I did drop it off at 7:40 am bc of FCFS) and for a very reasonable price. I’ll definitely be using them from now on. Thank you for the great service!

East Franklin is FAR AND AWAY the best place to get work done on your car in Chapel Hill. I honestly think it is one of the consistently best customer service experiences of any store/retail place in Chapel Hill.
I changed to them after consistent bad experiences at PEP boys and just difficulty finding a place. We have 3 cars and every single time I have brought a car in over the past two years it is respectful, fair, and a pleasure. Honestly, I think they need to charge MORE because I'm not sure how they make it work at these rates and I want them to stay around forever.
One difference is you don't really make appointments. Just show up early in am, drop car off, and get it at end of day. I have never had it not work perfectly but there is a little trade off in that if you come at 2pm, there aren't appointments, so not sure if they can get to it same day. In the am it's perfect.
I also have no idea how Cassie at the front desk remembers every single person's name every time they come in, but she has a gift for that, and again it just is part of the overall great customer service there.

I took my car in today to change my brake pads and rotors and I had a very positive experience. My car feels like brand new all for so much less than PepBoys down the street were charging. They are very professional and the lady in front is very friendly and hardworking, she manages the store and the garage so well, Thank you!

Fantastic & honest mechanics that don’t try to oversell you. I’ve been taking my old car here for years & they help with what can be done keeping in mind my budget. They’re so helpful with explaining the problems and troubleshooting what may or may not be necessary.

Highly recommend this mechanic to have as your go-to spot

I've been looking for an honest, affordable mechanic since I moved to Chapel Hill. I have tried many and have felt ripped off by several.
I recently went to East Franklin Car Care because a coworker recommended them.
I had a state inspection, brakes and an oil change.
My car runs better than it has in years and the price was very fair.
My search is over and I am very happy.

I go regularly for the full service gas, and I’ve had my oil changes and inspections done here for the last couple of years. I am always impressed by how friendly every person at East Franklin is!!

Took my car here to get brakes fixed after Chapel Hill Tire quoted me $1400 and said I needed new rotors as well, East Franklin told me that my front brakes were fine and I only needed to fix my back brakes. Saved me well over $1000, honest workers amazing people. Will only be going here from now on.

Excellent tire repair at almost half the cost of a local chain and it was fixed within 20 minutes while I waited with no previous appointment! Great customer service from owner Cassie and team. Highly recommend this servcice station.

This place is great, amazing prices & friendly people will definitely be coming back!

Took my car here for an oil change/tire check for the first time yesterday and the service was incredible. I hate walking into any car shop as a woman, but the woman working the front desk was so sweet! I told them the battery in my car key was dead and they replaced that for me without me even asking. I've been taking my car to the Mercedes dealer for any services needed and it's almost triple the price. I will definitely be taking my car to East Franklin from now on!

I had a hard time at first finding this place. I needed to replace my alternator, water pump, and thermostat for my Toyota Suv.

I checked with most of the other repair shops from Cary, Hillsboro, and this one in Chapel Hill offered me the best price (I saved more than four digits compared to other shops) in exchange for being patient.
I took their offer and got my vehicle back before Thanksgiving!
It took them two weeks but I understood that this is a new repair shop with limited staff and time. Other than that, they did what I asked.
Thanks much again, and you guys definitely beaten the prices and did a very good job fixing my Suv! I couldn't be any happier!

I highly recommend this shop if you have the time to wait!

Eastgate Car Care is the best place to go if you value honesty and integrity as part of your service
They have never wronged me and go the extra mile to please. Recently my car window on the drivers side became inoperable and I needed an expensive part installed for it to work To make a long story short, the service person looked further into the problem and was able to repair it at minimal cost!!! They also noted a tire on the passenger side which was a safety hazard. That's another story. I'm just happy they're still around!!

We’ve used these guys many times and have had nothing but great experiences. They do a great job and are always super friendly. Highly recommend.

I had my first oil change here at East Franklin Car Car. With your own oil and oil filter, it's a mere $22 which is much cheaper than other shops nearby. The service took about 20 minutes and i had a great experience! They just need to remember to place a sticker for the next oil change.

I have gone to East Franklin Car Care for over 20 years. Most of that time I was driving a pretty old car and I depended completely to take care of whatever needed fixing. They have consistently provided excellent service and dependability and I have never been charged more than I should be . When I finally got a new car I kept going there as opposed to the dealership because I trust them completely not to take advantage of my lack of expertise with car maintenance. I also like the fact that it is a family run business. You can't go wrong at Reagan's.

I have been doing business here for over 5 years now. I can't even express in writing how much I love doing business here. It's a family owned business, good down to earth people that you just enjoy being around. Their prices are competitive and their service is top notch. I read a review where I guy complained that they told him that his vehicle would be ready in about a hour but he was upset that they didn't call him in a hour and gave them a bad review. What!!?? If they tell you it will be ready in about a hour just go by because it will be ready in about a hour. I will do business at this store as long as I live in the area and still breathing. Do yourself a favor and bring your business here also.

The staff is very friendly and they do very good work.

Very nice lady at the register. Walked in for a inspection and was done in less than hour. Had a tire installed years ago and it was also quick and friendly service.

Been going there for years. They've always helped me with my many vehicles. They provide great immediate service for a fair price. Always willing to help me out. I wouldn't go anywhere else. I really appreciate their family run business.

I had my car inspection with ease and speed.