Sears Appliance Repair

Michael B. I explained to Michael that I was 82 years old with chronic pain. I said "I can't hear or see well, am unable to remember due to my dementia, & am unable to stand or sit longer than 5 minutes." He even gave me a hand to help me get out of my chair. He explained everything very well & wrote it all down for me. He did my telephone as well as my cellphone work for me. He deserves a medal.

Michael B. Was very nice and courteous. He explained to me what was going on with my refrigerator. Very nice young man. Well satisfied with work. He’s an awesome young man.

Michael the technician, Showed up on time, was courteous and fixed the stove quickly

He did a great job and was very professional.

Repair technician was very helpful courteous professional and very knowledgeable

This young was so nice and professional

Very respectful, kind,and on Time.

Showed up when he said he would. Worked quickly. Not friendly to borderline rude. Ridiculously expensive but that is partly because of the brand of stove I have. I will likely shop around before I use them again.

We never the technician and we were billed. Sears service is the worst ever service I have had. How can we billed for the services that were not provided. They did the same thing with my AC and still owe me a refund. They said that they would provide AC services and charged 550$ without fixing anything. When I called back they said they don’t provide such service in our zip code.
Extremely poor customer service. So hard to get to the right person. You get transferred at least 4/5 times before you speak with someone useful. Would kit recommend Sears. And they don’t care.

if i could do 0 stars i would. scheduled a repair 2 months ago just heard back last week with a confirmed time. turns out they put the wrong repair in so i called to fix the info and said someone would be coming out and no one showed up.