Lowe's Home Improvement

Love this Lowe’s in particular! Everyone is always so friendly and chipper the employees are eager to help without ever having an attitude and I’ve been going here the past 10years! The shelves are always stocked and I can get lost in the gardening section! Great selection as always

I am disabled and have a service dog in training, and we have been training here with him for months and they have seen him grow up. I also purchased my manual wheelchair that I use at home when I do laundry from here quite a few months ago and it is a wonderful chair. The people who helped me take it to my car were super nice. The store is always well kept and the staff are so friendly and helpful when you do need to find something for a project. It is always fun seeing the seasonal decor as well. Tha k you guys for doing a wonderful job with this store

The staff were extremely helpful, patient and respectful while we took forever to gather our necessary materials. And I give big thanks to the lady clerk at the exit by lumber last night as she did an amazing job with our checkout process so please pass on our thanks to her for us Lowes administraton.

On a return visit for materials for another job, it was close to closing time and we picked up 30 4'x4'x12' posts and 25 60lbs bags of Quick Crete, at lumber exit checkout Beth was extremely courteous, patient and proficient. And she even took it upon herself to call for extra staff to help us load our materials in the truck even though it was closing time. I'm very thankful for her and also for the 3 guys who helped load all the stuff. Wonderful customer service! Thousands of dollars spent here on job materials just over the past week and I couldn't have asked for better service! Thank you Lowes team!

I was walking around in Lowes, firstly, looking for drainage rocks. As I began to venture about, I saw the Disney Mickey Share the Love Statue. He was marked down to 23.99. I thought it was cute, but, I walked on. Yet, as, I was nearing leaving the store, I went back and gave Mickey another look. He was quite dusty, dirty; but, I picked him up and took him to the appliance section where a super nice and friendly associate, Michaela, was working. I asked did she have something I could use to dust and clean Mickey up with. She gave me a microfiber cloth and we talked as I cleaned him up. With just a few minutes left before the store was to close, I hurried to the self checkout and to my surprise and delight, Mickey was only 17.97!!! I think the statue is super cute. I am so glad I found it.

Jana and Kristen are the absolute best when it comes to customer service and how quick they are at anything you buy online to pick up in store. I am either in the store or ordering online once or more a week and everytime I come in Jana is super friendly! Highly recommend this Lowe's!

I primarily shop at Home Depot in Lynchburg. I went to lynchburg Lowe’s yesterday after a long absence from shopping there. I was surprised to see how much inventory and range of selection of products Lowe’s has in comparison to Home Depot. This is largely a function of the size of the two stores.
The checkout staff that both stores deserves three stars. Basically it’s their job and I feel like they’re waiting for their shift to end.

Will at customer service is always very friendly and helpful. Daniel helped fullfil my order and was very helpful and friendly as well. This store is always busy but the employees never fail to be helpful, courteous, and personable.

Rented a carpet shampoo machine and got the tools too but didn't need them after all , was hoping we could get our money back from the tools. Thank you

May 2023 Lynette helped me find plant labels. she had to go retrieve two different ladder platforms to reach them. Thank you Lynette!

May 2022 Great store with a great employee. Joshua helped me find the correct chainsaw blades for my Husqvarna Rancher. Thank you again Joshua. Love the name. Everybody needs a Joshua!!

Went to pick up a online donation order for the tiny house we are building for a Vietnam veteran in need staff was helpful polite and made pickup a breeze

I wanted to thank Doug (from the paint section), Dave (from the lawnmowers), and Jackie, Kristen, and Daniel for all their help this past week. My husband and I have been working on some projects for our new home and this team has been tremendously helpful! Everyone I've spoken with is beyond nice. They're kind! Which makes a huge difference in today's world! Each employee I've had the privilege of getting to meet has been knowledgeable and very helpful! This specific Lowe's store has been the best I've been to!

It's to get help there. Nobody wants to take you to what your looking for. But they always have what you need.

The online pickup feature is very convenient. Good selection of small parts. The employees are very helpful.

Like most homeowners I go to a Big Box home improvement retailer on a regular basis, and the employees at Lowe's seem to have an encyclopedic knowledge of where the items I'm looking for are located. They are always friendly, professional and helpful.

I patronize my local hardware store whenever I can, but let's face it locally owned hardware stores can't compete with Lowe's when it comes to price or stocking an obscure item.

The Timberlake location is always clean, and parking is never a problem.

One of our favorites. Very clean and this Lowes is much nicer than our hometown so we travel 20 miles to go to this one. Much larger variety and the garden dept is second to none!

Almost always have what i need. Very helpful staff

Clean store. Staff very friendly and helpful. Found what I was there for and, unfortunately for my wallet, even more.

Had an outstanding customer service experience here recently. Jeremy, a manager in outdoor products, went above and beyond to resolve an issue with an 80V Kobalt weed eater. Kobalt is no longer making these in 80V and mine died during the warranty period. To make a long story short, Kobalt was not going to resolve the problem. Jeremy ran the issue of the chain of command locally and was able to get me a replacement. Lowes, keep hiring folks of this caliber and you’ll have a customer for life.

Employees are the reason I shop here. Large selection of supplies and customer service beyond measure.

Was assisted right away to find what I needed. Friendly and helpful staff