Rusiniak's Service Inc

I was unfortunately in a reasonably bad car accident this morning, my vehicle was in no condition to drive. A young man named Kyle from Rusiniak’s showed up very quickly once the state trooper requested a tow. Kyle was fast to get not just mine but the other car involved loaded up safely and securely. He was even willing to transport my poor Toyota to my preferred shop instead of dealing with storage fees at the lot they would typically store vehicles at after an accident. Kyle’s energy was calming and he clearly loves what he does, even going so far as to tell me he would continue doing this work if he were to win the lottery. If I could give more than five stars I sure would! Kyle Sullivan, if you see this, thank you from the bottom of my heart.

I’d driven up to the area all the way from Philly for the weekend— we were on the way to our room when the engine gave a huge shudder. 😳

Rusiniak’s was the only place open and I needed to get back home by Monday for work. They not only fixed my car the next day, they did it in a few hours and for a good price. Courteous, professional, prompt.
Thanks to the staff there for getting me back on the road!!!

While traveling thru Buffalo we broke down. CAA/AAA connected us with this tow and shop and the experience was fantastic. They had us in, diagnosed and on our way in no time. While waiting we met three regular customers who spoke very highly of this shop. I think they deserve the five stars and then some. Most Thankful for their care that day. Third generation of caring people servicing their communities and it shows. Love this shop. I am from Canada but if needed, I would not hesitate to revisit. Oh....made me a fresh pot of coffee and it was great shop coffee....Oxo

Impeccable customer service, I'd highly recommend for any issues. As a woman I have dealt with some ridiculous mechanics and get nervous bringing my car to new places. I brought here once before but last visit was for engine issues and totally got sound advice, legit estimate and not one person talked down to me even though I likely seemed frazzled and all over the place about how to proceed. It was clear that everyone I dealt with had pride in their work and were experts at their jobs. This shop really stood out to me for the customer service that was provided by the mechanics but I also witnessed the workers go above and beyond helping others while I was there. It was clear to me this company and team is close-knit with each other and their manners of helping people just showed off the company even more. Seeing that they excelled at teamwork made me think how rare that is to find in today's world of post covid workforce. If you're ever visiting this shop for service I highly recommend you eavesdrop and take notes on how this team is completely dominating. Guaranteed you will leave with some ideas about great teamwork in addition to your car work that you needed anyhow

Very Very Good customer service . I took my car someplace else first , and they did not fix my problem . I then took it to Rusiniak’s and they diagnosed the problem within , like a hour and a half. They kept me updated with everything. I am grateful.
Thank you and you have a new customer for my auto needs .

My dad swayed me to Rusiniaks for all my automotive needs many years ago. I have never regretted it. Bennie and Chris are always informative and honest to my car repairs. The techs are professional and do quality work.

Got stuck on the shoulder of a restricted section of highway when my car broke down. My roadside assistance service was completely useless and left us there for an hour and a half. Then I called Rusiniak’s and twenty minutes later we were safely being towed away. Our driver Dave was so amazing and sweet to my daughter and I while he drove us to the shop. Once there everyone was so accommodating and helpful. Unfortunately the car was in bad shape so we were stuck there for a few hours.... but they made sure we were comfortable in the waiting area with frequent updates. I would definitely recommend them!!! Wonderful and prompt service. Truly caring people. They made a bad situation a little better for us and I am so grateful!!

My car broke down on the Thruway with my pregnant wife, toddler and dog on a 90 degree day. They brought us to their shop and gave us cold beverages while we waited. When they determined that the problem was likely under warranty, they took their own time to call multiple dealerships to confirm and arrange for a transfer. So, instead of a $3000 repair, they settled for a $150 diagnosis and handled the situation with honesty.

When you break down in another state, you don't have the luxury of shopping around - it was pure luck that we broke down near an honest, helpful mechanic, and we won't forget that.

The people who work here are amazing, kind-hearted people. Our car broke down on the side of the highway Thanksgiving weekend (over two years ago now), at about 4 am when we were trying to get from Toronto to new Hampshire. We had to wait for a bit until they opened, but as soon as they did, they immediately acted. Within half an hour they were able to tell us what was wrong with our car, what had caused the initial problems, the steps we could take in terms of repair and rentals; they also contacted our family to let them know the situation, and towed us all the way back to Toronto.

These guys were a huge help when my truck broke down 700 miles from home. They came out right away and towed my truck to their shop for repairs. I highly recommend them to anyone in the area. A great shop with equipment for any of your towing needs operated by friendly staff and a great crew. Thanks Rusiniak's for all your help!

Rusiniak's saved me today! I broke down on I-90 at 6 am on Mothers' Day (Sunday). They towed me & had my truck back on the road before noon! Everyone was helpful, honest and competent. The price was extremely fair. I feel comfortable recommending this shop to anyone!

I've been bringing my cars to Bernie for almost 20 years. They are always fair and honest . . . they will tell you up front about what it will cost and if any further problems may exist before they start so you can change your mind . . . very few people leave because they understand that honesty is always best. Because his people are so good it is done right the first time. I am always happy to tell other people where I take my cars. What more can I say beside I trust them completely.

I came here for the touchless car wash. You get a discount on a wash if you buy gas first
Their prices are competitive for both, the wash itself was great. It did a solid job of cleaning my car, including the undercarriage and air drying it after. I expect to be back here again on days I don't want to wash a car myself.

I will never visit another automobile service establishment. Rusiniak's is 100% customer driven. Each and every employee takes the time to listen to the customer's individual needs and does all he or she can to accommodate them as much as possible. An employee left the business twice towards the end of the day when part suppliers were nearing closing time to personally pick up the parts that were needed so that my repair could be completed that day. I have never felt nearly as taken care of as I do at Rusiniak's.

We have been using Rusiniak's for repairs for over 10 years. They are always honest and fair when it comes to parts/repairs needed. They will try and find the best prices for parts and , in my experience, will only repair what is needed. The service is done in a very timely manner - we never had to wait more than a day for repairs, even after coming in without an appointment. I happily recommend them to relatives and friends.

We broke down on I 90 in our truck with a 5th wheel camper attached. The tow truck driver stopped to see if we needed help. He was able to put our truck on his flat bed and someone else from the shop came out and hooked up our 5th wheel and all was taken to their shop. They were nice enough to let us stay in our camper over night and even provided power. They gout our truck looked at 1st thing in the morning and fixed the same day.
Great place with fast service and friendly helpful staff. I would recommend them to anyone.

We had a flat tire on the NYS Thruway😒 It had been raining and my son, dog and I were on our way on vacation a few states away, so with the trunk full of items and wet, muddy Spring weather, I didn't feel like attempting to change the flat myself. A Rusniak truck arrived within 30 minutes (as promised) and had my trunk unpacked, the tire changed, tire and trunk repacked, the driver called around to find a used tire for me (since I was traveling further than the donut tire could safely go), he reserved the tire, gave me directions and all was wrapped up in less than 30 minutes! Jay was the truck operator and he was extremely polite, courteous and helpful! I couldn't have asked for a better experience as a female traveler, other than the event not occur at all! When I arrived at the garage, they took my car in quickly, allowed my dog to wait in the waiting room and we were off on vacation shortly! I, and my family, were well taken care of and I appreciate your fair, courteous service!

Supporting a local business that you trust is like family. Rusiniak's does not push you into doing something that does not need to be done. All of their work is quality at a good price. They treat you like a valuable customer. I encourage you to build a relationship with them because they can be trusted to tell you the honest truth.

My family has been going to Rusiniaks for many years. The owners and their service personnel are friendly, knowledgeable, and trustworthy. We purchase gas, buy tires, had all kinds of service performed over the yesrs, and use the car wash. They communicate with their customers during the service period--no surprises. I highly recommend Rusiniaks Service.

We broke down on the I-90 the Friday afternoon going into Labor Day weekend outside of Buffalo. AAA sent Rusiniaks tow truck to assist us within 30 minutes. Another truck had to sent out to dolly us up as it was more than just a flat tire. Paul, office manager, gave us great, kindly service. Was very understanding of us having to wait for a ride back home and even offered to stay at the shop after hours with us if needed. Coffee and drinks were so appreciated. The waiting area is so pleasant with the huge aquarium. Nick, our tow service man, took care of us on the Thruway and considered our safety in the heavy rush hour traffic the upmost importance. Can't recommend Rusiniaks enough if you need help. Thanks so very much.
Neal and Betsy kistner September 2016